Children's Home run by Tulip Care One Limited t/as TulipCare in Kent

Inspection report for children’s home: SC361090 1 SC361090 Registered provider: Tulip Care One Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and run by a private organisation. It provides care and therapeutic support for up to five children of the same gender who experience social and emotional difficulties.

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Information about this children’s home

There were three children living in the home at the time of the inspection.

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Information about this children’s home

The manager has been registered with Ofsted since September 2023.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC361090 2

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Inspection date Inspection type Inspection judgement

14/05/2024 Full Good 12/09/2023 Full Good 09/08/2022 Full Good 17/11/2021 Full Good Inspection report for children’s home: SC361090 3

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Overall experiences and progress of children and young people: good

Children receive good care from staff who know them well. The manager and staff provide the children with warmth and nurture. Children respond to this and develop long-lasting and trusting relationships with the staff. Children are thriving and making progress in this home.

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Overall experiences and progress of children and young people: good

The children have complex and varied needs. Staff work well with the children to ensure that they receive the best possible care and support. This results in small, but marked, improvements in the lives of the children. The professional practice of staff is effective and child centred.

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Overall experiences and progress of children and young people: good

Managers and staff have created a stable environment in which children enjoy a sense of belonging. Children can personalise their rooms and access warm and inviting communal areas. Staff work with the children to ensure that they feel cared for and wanted. There is a strong commitment to providing good, consistent care to children, despite managing some challenging behaviours at times. This is a particular strength of the service.

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Overall experiences and progress of children and young people: good

Children make progress in many areas of their lives. Staff support them well with their education. Children understand the commitment of staff to ensuring that they achieve. When children cannot access school, an effective alternative is available to them on site. This ensures that children do not fall behind. Children are ambitious. One child has completed their GCSEs, despite previous negative experiences of school, and another is clear about the career path that they wish to take.

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Overall experiences and progress of children and young people: good

Children have access to therapeutic interventions, and the staff support children with this. The staff are therapeutically trained and this is evident in their interactions with the children. The staff support children to attend their specialist appointments, to ensure that they maintain good health. Children have access to a range of activities to help to promote their social well-being. This includes dance, music and trampolining.

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Overall experiences and progress of children and young people: good

The staff understand the importance of family time and support this well. Distance is not an obstacle. Children appreciate the staff commitment to this.

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Overall experiences and progress of children and young people: good

Sound planning arrangements are in place for children moving into and out of the home. An effective matching process involves considering the risks to children already at the home of a new child moving in. The manager and staff ensure that they can meet the needs of new children.

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How well children and young people are helped and protected: good

The staff know how to manage and respond to risk. They ensure that each child has a detailed risk assessment that is specific to their needs. Staff communicate well with the children regarding risk. They ensure that the children understand why staff take the Inspection report for children’s home: SC361090 4 actions that they do. Staff complete bespoke work with the children around keeping themselves safe, both physically and emotionally. For one child, a risk management process was put in place and its effectiveness was regularly reviewed. This was in order to provide the best possible care and support to this child to keep them safe. However, one child stated that there was a time when they did not feel safe living in the home.

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How well children and young people are helped and protected: good

A strong procedure regarding children going missing is in place to ensure the safety of children. The staff showed great commitment and consistency in the way that they cared for a child with significant missing from home behaviours. Staff have a good understanding of deprivation of liberty orders and provide a good level of care and support in accordance with this.

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How well children and young people are helped and protected: good

The staff have a good understanding of child behaviour. They are child centred and recognise the effect of trauma on children’s lives. Consistent boundaries have had a positive effect on the children’s well-being. The children know where they stand and what the staff expect of them.

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How well children and young people are helped and protected: good

Children’s welfare is promoted well and regularly reviewed. Safeguarding procedures are in place that meet the needs of children, and staff are aware of these procedures. However, the regulator is not consistently notified of safeguarding incidents within the required timescales.

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How well children and young people are helped and protected: good

The recording around the administration of medication is not consistent. Because of this, it is not known what is happening with the medication administration and the health of one child. For example, when a child has declined their medication, this has not been appropriately recorded.

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The effectiveness of leaders and managers: good

The management team is aspirational for the children and staff. The manager and staff have high expectations of what the children can achieve. The manager seeks to ensure that children can make progress in all areas of their lives, and role models a positive approach to the care of the children. There is an obvious passion in the way that she works. Because of this, children who leave the home often remain in touch.

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The effectiveness of leaders and managers: good

The manager takes effective action when children are not making progress. She communicates with schools and advocates for children. She supported a child to access the home school. This child spent short periods of time in the school but also benefited from the individualised programme.

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The effectiveness of leaders and managers: good

There is a strong and supportive working environment for staff. Staff are positive about their supervisions. They have opportunities to reflect on their work and to develop professionally. The staff receive good-quality training and feel supported to make progress. Inspection report for children’s home: SC361090 5 The management team understands the home’s strengths and what it does well. There is a clear commitment to the children and to the progress that they make. The reports of the visits of the independent person’s reports are much improved. However, the regulator has not received a review of the quality of care report since the last inspection. This is a missed opportunity for managers to reflect on what they do well and their areas for improvement.

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The effectiveness of leaders and managers: good

The home is achieving its aims and objectives. However, while there is a strong commitment to providing stability and security for children, there have been occasions when children have not felt safe in the home.

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The effectiveness of leaders and managers: good

Good professional relationships contribute to children receiving the best possible all- round care. Regular risk management meetings for one child meant that professionals all worked together effectively in the best interests of this child.

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The effectiveness of leaders and managers: good

The management team promotes equality, diversity and inclusion. Staff challenge the use of inappropriate language and encourage discussions about difference. Inspection report for children’s home: SC361090 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

a child protection enquiry involving a child—

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry); or

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(a)(b)(c)(d)(i)(ii)(e)) 15 October 2025

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Requirement Due date

The registered person must complete a review of the quality of care provided for children ("a quality of care review") at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and 15 October 2025 Inspection report for children’s home: SC361090 7 any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person intends to take as a result of the quality of care review ("the quality of care review report").

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Requirement Due date

supply to HMCI a copy of the quality of care review report within 28 days of the date on which the quality of care review is completed; and

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Requirement Due date

make a copy of the quality of care review report available on request to a placing authority, if the placing authority is not the parent of a child accommodated in the home.

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Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (1) (2)(a)(b)(c) (3) (4)(a)(b) (5))

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Recommendations

 The registered person should ensure that medicines are administered in line with a medically approved protocol. Records must be kept of the administration of all medication, which includes occasions when prescribed medication is refused. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 35, paragraph 7.15)  The registered person should ensure that children feel safe and are safe. Staff should support children to be aware of and manage their own safety both inside and outside the home to the extent that any good parent would. Staff should help children to understand how to protect themselves, feel protected and be protected from significant harm. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 43, paragraph 9.9)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried Inspection report for children’s home: SC361090 8 out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC361090 9

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Children’s home details

Registered provider: Tulip Care One Limited t/as TulipCare

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Children’s home details

Registered provider address: Unit 19-20, Bourne Court, Unity Trading Estate, Southend Road, Woodford Green, Essex IG8 8HD

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Children’s home details

Registered manager: Denika Minley Foster

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Inspector

Vevene Muhammad, Social Care Inspector Inspection report for children’s home: SC361090 10 inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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