Rubi Living Ltd.

Inspection report for supported accommodation provider - monitoring visit: Rubi Living Ltd. 1 Rubi Living Ltd.

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Inspected under the social care common inspection framework

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provider

A private provider owns and operates this supported accommodation service. The service can accommodate up to six children living in solo accommodation and up to 31 children living in 13 shared premises that are not limited to looked-after children and care leavers.

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provider

At the time of the visit, one child and five young people aged 18 and over were being supported.

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provider

The nominated individual registered with Ofsted on 24 November 2023. They were previously holding the registered service manager role but withdrew from this position on 27 June 2025. There is currently no registered service manager for the organisation.

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provider

An individual has been appointed to the service manager role. They have applied to register with Ofsted.

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This monitoring visit

Ofsted carried out a full inspection between 16 and 20 June 2025. Due to significant shortfalls in the leadership and management arrangements and safeguarding arrangements, a notice restricting accommodation was issued. This notice prevented new children from moving into the provision. Three compliance notices were also issued under regulations 4, 5 and 27 to address the shortfalls.

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This monitoring visit

This monitoring visit was carried out to monitor the provider’s progress in meeting the steps identified in the compliance notices and to determine if the concerns leading to the restriction of accommodation notice being issued had been addressed. Inspection report for supported accommodation provider - monitoring visit: Rubi Living Ltd. 2 No children have been admitted since the notice restricting accommodation was issued.

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This monitoring visit

Leaders and managers do not have a good level of understanding of The Supported Accommodation (England) Regulations 2023, and they have not been proactive in addressing the shortfalls identified at the last inspection.

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This monitoring visit

The nominated individual has been out of the country for an extended period, meaning action has not been taken to address the shortfalls raised previously. They withdrew from the service manager role a week after the restriction of accommodation notice and the compliance notices were served.

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This monitoring visit

Ofsted cannot be assured that the provider will only support children whose needs fall inside of the scope of supported accommodation. While the provider has now implemented a new admission process for children to be accepted into the service, the nominated individual was not able to describe how this would be implemented or when children’s needs would exceed the scope of their service.

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This monitoring visit

The safeguarding arrangements for children remain poor. The managers have failed to update the organisation’s safeguarding policy to guide and aid staff’s responses to children when allegations or concerns are raised.

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This monitoring visit

Leaders and managers have failed to ensure that staff are aware and take appropriate action to support a child whose behaviour presents risks. The nominated individual recommended that a key-work session should be undertaken with the child. This was to increase the child’s knowledge of the actions they could take when they were concerned about the actions of staff and to learn about the dangers associated with their risk-taking behaviour. The nominated individual failed to ensure that staff carried out this session with the child.

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This monitoring visit

Leaders and managers have failed to ensure that the child received the support they required to meet their changing needs. The child’s support plan and risk assessment have not been updated, following the full inspection, with relevant information to support the staff to understand how they must support and respond to the needs of the child appropriately. Leaders and managers have failed to identify these shortfalls.

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This monitoring visit

Staff do not receive adequate support and direction from leaders and managers. While managers have undertaken supervision sessions with some staff, the records of these sessions are brief and do not evidence how the competence of staff is assessed. Consequently, leaders and managers cannot be assured that the staff have the skills necessary to work with the children they support.

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This monitoring visit

The provider cannot be assured that all their staff are suitable to work with children and that the necessary safe recruitment checks have been followed. Leaders and managers have failed to review what recruitment checks have been completed for their existing staff members. Inspection report for supported accommodation provider - monitoring visit: Rubi Living Ltd. 3 Staff are more equipped to manage some situations, as they have now received updated safeguarding training and training to support children who may self-harm.

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This monitoring visit

The requirements that were not issued as compliance notices were not considered at this monitoring visit. These will be considered during the next full inspection.

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This monitoring visit

The provider has failed to meet all the steps identified in the compliance notices. Therefore, the notice restricting accommodation remains in place.

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This monitoring visit

Ofsted is considering if further enforcement action is required to ensure the provider complies with their conditions of registration and The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider - monitoring visit: Rubi Living Ltd. 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph requires the registered person to—

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Requirement Due date

are familiar and act in accordance with child protection policies;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe;

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Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(a)(i)(f)(i)(ii)(iii)(iv)(vi))

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Requirement Due date

In particular, the registered person must:

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Requirement Due date

 review their statement of purpose to ensure that staff adhere to the ethos and values of the service, and the 11 September Inspection report for supported accommodation provider - monitoring visit: Rubi Living Ltd. 5 managers must review the staff rota to ensure it accurately reflects which staff have supported each child and that this is in line with the statement of purpose  ensure that the staff are trained so they have the skills and knowledge to identify and respond to the needs of children  review all their staff recruitment files and ensure that safer recruitment processes are consistently implemented  review the admission procedures to ensure the undertaking only admits children who have relatively high or increasing levels of independence and who are ready to gain further skills in preparation for adult living  obtain all the key information relating to children’s needs and risks prior to admission to ensure that they

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Requirement Due date

can meet the child’s needs and keep this under review  ensure that there is effective oversight of children’s placements to ensure the supported accommodation remains suitable to meet their needs.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their well-being and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm. (Regulation 4 (1) (2)(a)(b)(e))

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Requirement Due date

In particular, the registered person must ensure that all staff: 11 September Inspection report for supported accommodation provider - monitoring visit: Rubi Living Ltd. 6  understand what action to take in the event of an allegation  take immediate action in line with the organisation’s child protection procedures  maintain accurate and complete records of these events, which can be produced when required  ensure that all safeguarding incidents are shared with all relevant professionals without delay  ensure that all the children’s risks are identified in their individual support plans  understand the risks to children and know what action they must take to keep children safe from harm  are skilled and trained to understand all safeguarding risks to children and that this competence is assessed, which is to be clearly evidenced.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

If there is a referral of a person working for the supported accommodation undertaking pursuant to section 35 of the Safeguarding Vulnerable Groups Act 2006(20), the registered person must without delay notify—

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Requirement Due date

any relevant person not included in sub-paragraphs (a) and (b);

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (2)(a)(b)(c) (3)(b)(f))

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Requirement Due date

In particular, the registered person must ensure that they have a process in place so that Ofsted is notified of all serious events, and the registered person must ensure that leaders and managers notify Ofsted, without delay, about all 11 September Inspection report for supported accommodation provider - monitoring visit: Rubi Living Ltd. 7 serious events involving children who are accommodated at any of their premises.

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Requirement Due date

This requirement was made at the last inspection and is restated. The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

engage and work with the accommodating authority if the registered person has concerns or if the child’s support needs to be changed, including where that change may mean that the child requires more intensive support;

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Requirement Due date

before a child arrives or upon a child’s arrival, ensure that the child is given a written guide, in an accessible format, containing information about—

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Requirement Due date

the support and accommodation provided by the supported accommodation undertaking;

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Requirement Due date

what advocacy support or services are available, how the child may access that support or those services, and any entitlement the child may have to independent advocacy;

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Requirement Due date

how to make a complaint or representation in relation to the support and accommodation provided and how any such complaint or representation will be dealt with;

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Requirement Due date

what services and facilities are available that take account of children’s needs arising as a result of cultural differences or disability; 11 September Inspection report for supported accommodation provider - monitoring visit: Rubi Living Ltd. 8 and which the registered person must keep under review, seeking children’s comments before revising the written guide. (Regulation 7 (1) (2)(a)(b)(f)(j)(i)(ii)(iii)(iv))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

Subject to paragraph (4), the registered person may only—

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Requirement Due date

employ an individual for the purposes of the provision of supported accommodation, or

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Requirement Due date

if an individual is employed by a person other than the registered person to work for the supported accommodation undertaking in a position in which the individual may have regular contact with children, allow that individual to work for the supported accommodation undertaking,

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Requirement Due date

if the registered person is satisfied that the individual satisfies the requirements in paragraph (3).

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Requirement Due date

the individual has the experience, qualifications and skills appropriate for the work that the individual is to perform,

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 1. (Regulation 17 (1) (2)(a)(b) (3)(b)(d))

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Requirement Due date

This requirement was made at the last inspection and is restated. 11 September

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Requirement Due date

Subject to paragraph (6), the registered person must establish a procedure for considering complaints and representations made by or on behalf of children.

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Requirement Due date

In particular, the procedure must provide that no person who is the subject of a complaint or representation takes any part in its consideration or investigation, except at the informal resolution stage if the registered person considers it appropriate. 11 September Inspection report for supported accommodation provider - monitoring visit: Rubi Living Ltd. 9 The registered person must ensure that a record is made of any complaint or representation, the action taken in response, and the outcome of any investigation. (Regulation 31 (1) (2) (3))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

An organisation may only carry on a supported accommodation undertaking if—

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Requirement Due date

each director of the organisation, except for a director who is the nominated individual, who is involved in the carrying on of the supported accommodation undertaking by that organisation, satisfies the requirements in paragraph (6).

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Requirement Due date

the individual or partner is of integrity and good character. (Regulation 11 (4)(a) (6)(a))

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Requirement Due date

This requirement was made at the last inspection and is restated. 11 September

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Requirement Due date

The registered person must maintain records ("case records") in relation to each child accommodated by the supported accommodation undertaking which—

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Requirement Due date

include the information and documents listed in Schedule 2;

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 24 (1)(a)(b)(c))

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Requirement Due date

This requirement was made at the last inspection and is restated. 11 September

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review ("a quality of support review") at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received; 11 September Inspection report for supported accommodation provider - monitoring visit: Rubi Living Ltd. 10 feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons;

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Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met.

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Requirement Due date

After completing a quality of support review, the registered person must produce a written report setting out the actions the registered person intends to take as a result of that quality of support review.

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Requirement Due date

The registered person must provide a copy of the review report to the CIECSS within 28 days beginning with the day on which the report is completed, and make a copy of it available on request to each child’s accommodating authority. (Regulation 32 (1)(a)(b)(c)(d) (2) (3))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Recommendations

 The registered person should ensure that the workforce development plan includes the current staffing structure and the managerial arrangements for oversight of the premises. The plan should also include how staff support children when there is on-site or floating support and how staff promote continuity of support. The registered person should ensure that the plan sets out the experience and qualifications of staff and managers and any training they receive. (‘Guide to the Supported Accommodation Regulations, including Quality Standards,’ page 47)  The registered person should review the appropriateness and suitability of the location of the premises used for the purposes of the supported accommodation setting. This review should include a full risk assessment, considering risks and opportunities presented by the setting’s location, and include any relevant risk- mitigation strategies and actions taken to reduce potential risks as well as the

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Recommendations

views and experiences of young people. (‘Guide to the Supported Accommodation Regulations, including Quality Standards,’ page 28). Inspection report for supported accommodation provider - monitoring visit: Rubi Living Ltd. 11

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Rubi Living Ltd. 12

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Supported accommodation provider details

Nominated individual: Kennedy Sigobodhla

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Inspectors

Alli Tandy, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Rubi Living Ltd. 13 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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