Children's home run by Crossway Services Limited in Liverpool

Inspection report for children’s home: SC460761 1 SC460761 Registered provider: Crossway Services Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and managed by a private provider. The home provides care for one child who may experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, one child was living in the home.

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Information about this children’s home

The manager registered with Ofsted in September 2024.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 17 September 2024

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC460761 2

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Inspection date Inspection type Inspection judgement

17/09/2024 Full Good 20/06/2023 Full Requires improvement to be good 15/03/2023 Full Requires improvement to be good 05/05/2021 Full Good Inspection report for children’s home: SC460761 3

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Overall experiences and progress of children and young people: good

At the time of the inspection, there was one child living in the home, and one child had moved out of the home shortly after the last inspection. The inspector observed the child to be happy in the company of staff, and they actively sought out their support if needed. Professionals and the child reported that the child enjoyed living in the home and was happy there.

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Overall experiences and progress of children and young people: good

Relationships between children and staff are a strength of this home. Observations were made of warm and caring interactions between children and the staff in the home. The child said, ‘I know they love me; I’m their golden child and their favourite.’ Staff have done some excellent work with the child to support their individual needs, including their religion and exploring their identity. This has allowed for the child to build confidence in themselves and feel valued.

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Overall experiences and progress of children and young people: good

The registered manager recognises the importance of education. The manager of the home advocated for the child until a school place was found after an extended period of time without a school placement. Staff are clear about the importance of education, and the child had learning activities to complete throughout the day. The child is now in education and making progress. Both the child and staff team have high aspirations for their future.

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Overall experiences and progress of children and young people: good

Children engage in a range of activities. Staff encourage the child to take part in activities which support the child’s physical and emotional well-being, for example going to escape rooms, on nature walks, going on bike rides and having frappe Wednesdays or pamper nights. Staff have collated photographs for the child as memories.

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Overall experiences and progress of children and young people: good

Children’s health needs are a priority. Staff register children with relevant health professionals and encourage children to attend all appointments. Arrangements for managing medication are safe and effective and staff have positive relationships with health professionals.

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Overall experiences and progress of children and young people: good

The child’s bedroom is personalised to their taste and contains what is important to them, such as photos of their family, books and their hamster. The home maintains a well-decorated, homely environment with photos of the child throughout, enjoying their time spent on activities and with the staff team.

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How well children and young people are helped and protected: good

Children living in the home are protected from harm. There are clear risk assessments in place that provide guidance to staff on how to reduce risk and enable staff to keep children safe. The child was able to identify a member of staff they were able to talk to and who would respond to their needs. Inspection report for children’s home: SC460761 4 Safeguarding incidents within the home have been minimal. However, when incidents have occurred, these have all been well managed. Children’s records are detailed and maintained to a high standard. They contain all relevant information. Follow-up work is identified and completed with the children. The manager reviews and evaluates all incidents.

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How well children and young people are helped and protected: good

Incidents of children going missing from home are infrequent. However, when children do go missing, the staff team responds effectively. Staff follow relevant plans for the children and document their actions clearly. Return home interviews take place swiftly and are completed by an independent service.

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How well children and young people are helped and protected: good

Staff use a restorative approach towards behaviour management. There has been one occasion when physical restraint was necessary. This was proportionate and took place in line with policies and procedures. Children thrive in an environment of mutual respect.

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The effectiveness of leaders and managers: good

The home is run by a suitably experienced registered manager who has high aspirations for both the child and the staff team. The registered manager leads with an attitude of positivity; she is inspirational, confident and ambitious for the children, and this filters through to the staff team, whose members also have these perspectives for the child.

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The effectiveness of leaders and managers: good

The leaders within the home have effective systems in place to ensure that good quality of care is provided to the child. The registered manager ensures that the child’s plans are developed in line with the plans of the local authority and will challenge decisions that she feels do not reflect the needs of the children.

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The effectiveness of leaders and managers: good

The home is more than adequately staffed to meet the needs of the child. The registered manager provides the staff team with regular and meaningful supervision, which is tailored to them and their needs. The team of staff find both supervisions and team meetings useful in increasing their ability to meet the needs of the children and build on their knowledge and learning.

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The effectiveness of leaders and managers: good

Children are cared for by an experienced and skilled staff team. Staff have the skills and knowledge to manage risk and meet the needs of the children. However, the leadership team does not ensure that all staff have gained suitable qualifications within the required timescales.

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The effectiveness of leaders and managers: good

The registered manager is confident at identifying the strengths and areas of improvement for the home, and this allows for her to review effectively the quality of care provided to the children. Inspection report for children’s home: SC460761 5

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Recommendations

 The registered person should ensure that all staff in a care role, including external agency or bank staff, have the qualification in regulation 32(4) within the relevant timescale listed in regulation 32(5). (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 53, paragraph 10.12)

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Information about this inspection

The inspector has looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC460761 6

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Children’s home details

Registered provider: Crossway Services Limited

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Children’s home details

Registered provider address: 2 The Calls, Leeds LS2 7JU

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Children’s home details

Responsible individual: Kealey Rushworth

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Inspector

Rose Maddocks, Social Care Regulatory inspector Inspection report for children’s home: SC460761 7 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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