Nudawn Housing and Support Services Ltd

Inspection report for supported accommodation provider: Nudawn Housing and Support Services Ltd 1 Nudawn Housing and Support Services Ltd Registered provider: Nudawn Housing and Support Services Ltd

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider. The service can accommodate up to 15 children and young people, in seven shared or group-living homes that are limited to accommodating looked-after children and care leavers.

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provider

At the time of this inspection, this service was providing supported accommodation for 11 children.

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provider

The service manager has been registered with Ofsted since the provider registered in December 2023.

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provider

Inspection dates: The inspection was announced on 14 July 2025 and started that day. The inspectors were on site on 16 and 17 July 2025.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements.

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Outcome

The next inspection will be within approximately 3 years

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Summary of findings

Some children have made steady progress from their starting points. For others, staff have not been successful in helping them to reach their full potential.

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Summary of findings

Children have access to a range of different activities arranged by the provider. This includes day trips to parks, visiting London and taking part in sporting events.

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Summary of findings

Some children benefit from being supported to develop healthy relationships with friends and families. When difficulties occur, staff have helpful conversations with the Inspection report for supported accommodation provider: Nudawn Housing and Support Services Ltd 2 children to support them in processing what has happened and, when appropriate, repairing relationships where possible.

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Summary of findings

Weaknesses were found in leadership and management oversight. Staff are hindered by not having access to individualised and up-to-date plans that detail the support children require. Procedures were not in place to ensure that records reflect the actions taken by staff to safeguard and support children.

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Overall experiences and progress of children

Children’s experiences, progress and safety vary. This is because staff are not always provided with the information and guidance they need to respond to and meet children’s needs.

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Overall experiences and progress of children

Some children’s support plans and risk assessments lack detail and focus. They do not provide support staff with current or detailed guidance to help them understand children’s needs and risks. Children’s views do not form part of their support plan, limiting the ability to shape their support and take ownership of their progress.

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Overall experiences and progress of children

Children’s accommodation is nicely furnished and provides them with well- maintained communal and private spaces. However, leaders and managers have not always provided children with resources to meet their cultural and religious needs. For example, five days after moving in, two children had not been given a prayer mat and other items required for religious observation.

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Overall experiences and progress of children

Staff support children to access education and find employment. When children arrive at the service and are not yet enrolled with an education provision, the support team engages them in learning at home. They help children to learn English, develop money management skills and prepare for job interviews. Children say they enjoy learning and value the support and encouragement that the staff provide.

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Overall experiences and progress of children

Staff are skilled in helping children to manage their behaviour. Staff support children to understand the rules and expectations in the homes. Incidents of children displaying unwanted or high-risk behaviours are rare. Despite this, opportunities for children to take responsibility for their actions and learn from their behaviour are not always effective. Consequences begin with verbal warnings and escalate to a final written warning. These consequences are not restorative and do not help children to learn.

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Overall experiences and progress of children

Generally, professionals speak positively about the services provided to children. They say that children make progress because of the support they receive. One professional said that, in their experience, the provider is responsive and communicates concerns in a timely fashion, attends strategy meetings and contributes effectively to ensure a multi-agency response. In contrast, a different social worker said that communication from managers is inconsistent and that weekly reports are not always sent when agreed. Inspection report for supported accommodation provider: Nudawn Housing and Support Services Ltd 3

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How well children are helped and protected

All children spoken to say they feel safe. They trust the staff who support them and they feel confident approaching staff with any issues and requests for additional guidance and support.

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How well children are helped and protected

Since registration, there have been few complaints, allegations or serious incidents. When these have occurred, leaders and managers have provided children with the support they need.

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How well children are helped and protected

Not all staff fully aware of contextual safeguarding risks for unaccompanied asylum- seeking children who have been trafficked into this country. For these children, their support plans and risk assessments do not identify risks of exploitation or radicalisation. This lack of understanding places children at an increased risk of harm.

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How well children are helped and protected

When children go missing, staff report incidents to the relevant agencies and try to contact the child by phone to encourage them to come home. However, it is unclear if children receive a return home interview following an episode of going missing. This means leaders and managers are missing opportunities to learn from these incidents.

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How well children are helped and protected

The quality of risk assessments is variable. They do not always provide up-to-date information. For example, some restrictive practice continues to be used even when the risk is no longer present, such as kitchen knives being stored securely by staff and staff administering a child’s medication despite the child being ready to manage this themselves. This prevents children from learning to manage risks and their own healthcare needs.

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How well children are helped and protected

Leaders and managers record safeguarding concerns and share them in a timely manner with social workers. However, they have failed to notify Ofsted of all serious incidents. This affects Ofsted’s oversight of how the provider responds to safeguarding situations to protect children from harm.

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How well children are helped and protected

Safer recruitment processes are in place but are not consistently followed. For example, dates of employment, quality of interview questions asked and the assessment of a candidate’s suitability have not been sufficiently explored. This means support staff are not always suitably assessed to ensure that they are safe and suitable to work with children.

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The effectiveness of leaders and managers

The registered person is supported in his role by an enthusiastic management team whose ethos is to provide good outcomes for children. A new registered service manager has been appointed who is in the process of applying for registration. Inspection report for supported accommodation provider: Nudawn Housing and Support Services Ltd 4 Monitoring and reviewing systems are in place but are not always effective. Weaknesses identified relate to management oversight and the reporting and recording systems. There are weaknesses in children’s records, support plans and risk assessments. Consequently, leaders and managers are not consistently identifying areas for development and using this to inform their service development plan.

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The effectiveness of leaders and managers

Staff say that they are supported well by the management team, and they feel valued and listened to. They say communication and consultation are strengths of the leadership team. Training opportunities, supervision session and team meetings take place and provide opportunities for staff to share good practice and learn from each other. Staff say that the child-centred ethos of the service helps them to support children well and promote good outcomes.

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The effectiveness of leaders and managers

Complaints are managed in a fair and respectful way. Leaders and managers have responded effectively to listen to neighbours’ concerns and repair relationships when difficulties have occurred. They act on feedback received and make changes to improve the service and learn lessons.

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The effectiveness of leaders and managers

Leaders and managers are learning what it means to be a regulated service. Collectively, they have embraced feedback from this inspection and started to make changes that will improve children’s safety and supported accommodation experiences. Inspection report for supported accommodation provider: Nudawn Housing and Support Services Ltd 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

ensure that arrangements are in place for the training and development of staff. (Regulation 4 (1) (2)(a)(c)(g))

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Requirement Due date

In particular, the registered person must ensure that internal monitoring systems support managers to evaluate and continually develop the service. 31 October 2025

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child; 31 October 2025 Inspection report for supported accommodation provider: Nudawn Housing and Support Services Ltd 6 keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

ensure a plan for support is in place to support the child to develop the resilience and skills required to transition out of supported accommodation when the child is ready to live more independently. (Regulation 7 (1) (2)(b)(c)(k))

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

Subject to paragraph (4), the registered person may only—

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Requirement Due date

employ an individual for the purposes of the provision of supported accommodation, or

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Requirement Due date

if an individual is employed by a person other than the registered person to work for the supported accommodation undertaking in a position in which the individual may have regular contact with children, allow that individual to work for the supported accommodation undertaking,

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Requirement Due date

if the registered person is satisfied that the individual satisfies the requirements in paragraph (3).

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 1.

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Requirement Due date

The registered person may permit an individual to start work for the purposes of providing supported accommodation or, as the case may be, for the supported accommodation undertaking, despite the fact that the requirement in paragraph (3)(d) has not been met if—

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Requirement Due date

the registered person has taken all reasonable steps to obtain full information about each of the matters in Schedule 1 in respect of the individual, but the enquiries in relation to any of the matters in paragraphs 3 to 6 of that Schedule are incomplete,

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Requirement Due date

full and satisfactory information in respect of the individual has been obtained in relation to the matters in paragraphs 1 and 2 of Schedule 1, 31 October 2025 Inspection report for supported accommodation provider: Nudawn Housing and Support Services Ltd 7 the registered person considers that the circumstances are exceptional, and

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Requirement Due date

the registered person ensures that the individual is appropriately supervised while carrying out the individual’s duties, pending receipt of any outstanding information on the matters in paragraphs 3 to 6 of Schedule 1, which is then considered satisfactory by the registered person.

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Requirement Due date

The registered person must take reasonable steps to ensure that any individual who is working at premises used as supported accommodation and who does not fall within paragraph (2)(a) and (b) is appropriately supervised while carrying out the individual’s duties. (Regulation 17 (1) (2)(a)(b) (3)(d) (4)(a)(b)(c)(d) (5))

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Requirement Due date

The registered person must maintain records ("case records") in relation to each child accommodated by the supported accommodation undertaking which—

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Requirement Due date

include the information and documents listed in Schedule 2,

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 24 (1)(a)(b)(c)) 31 October 2025

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(f)) 31 October 2025 Inspection report for supported accommodation provider: Nudawn Housing and Support Services Ltd 8

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Recommendations

 The registered person should ensure that the workforce development plan provides sufficient information to staff and other stakeholders about the management and staffing structure of the organisation, particularly about the day-to-day arrangements for management oversight of the service and the individual responsibilities of management staff. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 47)  The registered person should ensure that they adhere to their own behaviour management policy to ensure that consequences for children’s behaviour are restorative and that children are supported to consider the impact their behaviour has on themselves and others. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 56)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Nudawn Housing and Support Services Ltd 9

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Supported accommodation provider details

Registered provider: Nudawn Housing and Support Services Ltd

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Supported accommodation provider details

Registered provider address: Capital Office, 124-128 City Road, London EC1V 2NX

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Supported accommodation provider details

Registered service manager: Phathisani Siziba

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Inspectors

Sharron Escott, Social Care Inspector Virginia Vickers, Social Care Inspector Penelope Kutz, Regulatory Inspection Manager Inspection report for supported accommodation provider: Nudawn Housing and Support Services Ltd 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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