Children's home run by Heartly Care Limited

Inspection report for children’s home: 2773405 1 Registered provider: Heartly Care Limited

p.1

Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

This home is owned by a private provider and offers care for up to three children with social and emotional difficulties.

p.1

Information about this children’s home

Two children were living at the home at the time of the inspection. One child was present during the inspection and was spoken to.

p.1

Information about this children’s home

The manager registered with Ofsted on the 1 August 2025.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers requires improvement to be good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Overall judgement at last inspection: requires improvement to be good

p.1

good

Enforcement action since last inspection: none Inspection report for children’s home: 2773405 2

p.1

Inspection date Inspection type Inspection judgement

29/05/2024 Full Requires improvement to be good Inspection report for children’s home: 2773405 3

p.2

Overall experiences and progress of children and young people: good

Children like where they live and the staff that care for them. Staff work hard to build meaningful relationships with children.

p.3

Overall experiences and progress of children and young people: good

Children enjoy a range of activities. One child is in a football club, attends cadets and goes boxing. Children enjoy day trips, visits to theme parks and horse riding. A holiday for the summer is being planned.

p.3

Overall experiences and progress of children and young people: good

Both children have education places. For one child, while in the interim period of waiting for a school place, staff have been creative to ensure that the child continues to learn and make progress. This has included home schooling, tutoring and accessing an alternative provision. Since moving to the home, another child’s attendance at school has significantly improved.

p.3

Overall experiences and progress of children and young people: good

One parent is impressed with the care the manager and staff provide, saying that the home is lovely and that the manager and staff deserve credit for what they are doing for their child. Parents feel assured that their children receive good-quality care.

p.3

Overall experiences and progress of children and young people: good

One child has moved on from the home. This move was planned and allowed for a positive ending.

p.3

Overall experiences and progress of children and young people: good

Children attend routine health appointments. Staff plan a good range of meals. However, the manager and staff are allowing children to regularly eat unhealthy foods, this could negatively impact on the health and wellbeing of children

p.3

How well children and young people are helped and protected: good

Staff have appropriate safeguarding training. One child said they feel safe at the home. Staff implement safeguarding procedures appropriately.

p.3

How well children and young people are helped and protected: good

There have been no incidents where children have been held by staff to prevent harm. Staff use positive relationships to help children manage difficult emotions.

p.3

How well children and young people are helped and protected: good

One child was at significant risk of exploitation before moving to the home. While the child is not currently engaging with their targeted intervention worker, work with staff has meant that risks of exploitation have significantly reduced.

p.3

How well children and young people are helped and protected: good

One child, who previously had self-injurious behaviours before moving to the home, has not had any incidents. Another child’s self-injurious behaviour has significantly reduced, and there have been no incidents for several months.

p.3

How well children and young people are helped and protected: good

There have been three missing-from-home incidents. These have not been overnight. Staff manage incidents well. However, on one occasion, staff did not supervise Inspection report for children’s home: 2773405 4 children appropriately, despite there being indicators that children were planning to leave the home. The manager completed a debrief with staff to ensure that lessons were learned. No harm came to the children, and there have been no further concerns.

p.3

good

The manager is registered and is working towards a relevant qualification. She has recently appointed a deputy manager and has support from an experienced responsible individual. Despite this, there are shortfalls in leadership and management in respect of advocating for children and the quality of records.

p.4

good

A social worker gave mixed feedback but was content with the level of general communication. The social worker is pleased with the child’s progress in education, however, there has been a significant delay in the child accessing time independently. The child’s independence time was reinstated during the inspection.

p.4

good

The independent person’s monthly reports are good quality and suggest actions to help improve the quality of care. However, the manager does not always implement the actions suggested. This is not ensuring that continuous improvements are made at the home.

p.4

good

The manager has oversight of records. Despite this, the quality of recording is poor. Records of when staff have worked are not accurate, and some important records for children are not clear and are missing key details. Lack of information makes it difficult to assess staff’s response to some incidents. Poor-quality records could be confusing for children if they wish to look at their records in the future.

p.4

good

The manager completes a six-monthly review of the quality of care being provided in the home. Overall, the report is good quality but lacks information for one child’s progress. The report does not include views from children or staff.

p.4

good

The manager has completed an assessment of risk for the children living at the home. However, the assessment lacks relevant information. It is not clear how all of the children’s individual needs have been assessed. There is no negative effect on children, but if not improved, this could influence decisions relating to children who move into the home in the future.

p.4

good

Staff have good-quality training and regular supervision. Staff either have or are working towards a relevant diploma. Overall, staff’s feedback was positive about the support offered by the manager. Inspection report for children’s home: 2773405 5

p.4

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

p.5

Requirement Due date

The health and well-being standard is that—

p.5

Requirement Due date

the health and well-being needs of children are met;

p.5

Requirement Due date

children receive advice, services and support in relation to their health and well-being; and

p.5

Requirement Due date

children are helped to lead healthy lifestyles. (Regulation 10 (1)(a)(b)(c))

p.5

Requirement Due date

In particular, ensure that children eat a healthy balanced diet. 5 October 2025

p.5

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

p.5

Requirement Due date

helps children aspire to fulfil their potential;

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

p.5

Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

p.5

Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(c)(h))

p.5

Requirement Due date

In particular, ensure that: 5 October 2025 Inspection report for children’s home: 2773405 6 actions recommended by the independent person are considered to make continuous improvements in the home;

p.5

Requirement Due date

the report on the review of the quality of care includes feedback from children and staff;

p.6

Requirement Due date

children’s needs are carefully assessed when considering if the child’s needs can be met at the home, taking into account the needs of children who are already living at the home;

p.6

Requirement Due date

ensure that home’s records and children’s records are detailed and of good quality;

p.6

Requirement Due date

ensure that staff feel supported and have the skills they need to meet the needs of each child;

p.6

Requirement Due date

ensure that managers and staff proactively advocate for children to ensure that their needs are met.

p.6

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2773405 7

p.6

Children’s home details

Registered provider: Heartly Care Limited

p.7

Children’s home details

Registered provider address: Bridge House, 9-13 Holbrook Lane, Coventry, Warwickshire CV6 4AD

p.7

Inspector

Amy Miles, Social Care Inspector Inspection report for children’s home: 2773405 8 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8