Children's home run by Consistent Quality Support Limited

Inspection report for children’s home: 2601137 1 Registered provider: Consistent Quality Support Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and managed by a private company. It offers care for up to two children who may have learning disabilities or experience social and emotional difficulties.

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Information about this children’s home

The manager has been registered with Ofsted since September 2024.

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Information about this children’s home

At the time of the inspection, one child was living in the home and contributed to the inspection.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2601137 2

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Inspection date Inspection type Inspection judgement

23/07/2024 Full Good 29/11/2023 Full Good 10/05/2022 Full Good 24/03/2022 Interim Improved effectiveness Inspection report for children’s home: 2601137 3

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Overall experiences and progress of children and young people: good

Children make sustained progress when measured from their individual starting points. Staff provide consistent, nurturing care to children that is reflected in their thorough knowledge of children’s individual needs. Staff work hard to develop positive, trusting relationships with children which allow them to feel safe and confident to express their wishes and feelings.

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Overall experiences and progress of children and young people: good

Staff demonstrate confidence and competence in meeting children’s complex health needs. This ensures that children’s health needs are well understood and appropriately supported. Staff prioritise and support children’s education effectively. For one child, this has enabled them to begin attending tutoring away from the home after being out of education for a lengthy period. Staff maintain strong partnerships with schools and other educational providers, advocating for children’s needs and contributing to good educational outcomes.

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Overall experiences and progress of children and young people: good

Children are provided with a wide range of positive experiences that support their development and enjoyment. Staff are skilled in assessing and managing risk, enabling children to access the community safely and create positive, lasting memories.

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Overall experiences and progress of children and young people: good

Staff hold positive, meaningful discussions with children appropriate for their age and stage of development. These discussions help children understand their own needs and develop strategies to keep themselves safe. Staff are creative in their approaches to these discussions, ensuring that each child receives support in a way that resonates with their individual needs and communication styles.

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Overall experiences and progress of children and young people: good

Children’s moves in and out of the home are well planned and thoughtfully managed. Thorough and considered assessments are completed prior to children joining the home, resulting in child-centred transitions that reduce anxiety and promote stability. Similarly, when children move on from the home they benefit from carefully planned, positive endings that celebrate their achievements and support their next steps.

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Overall experiences and progress of children and young people: good

Staff and leaders are strong advocates for children. They are persistent in securing the right services and opportunities to help children thrive.

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How well children and young people are helped and protected: good

Children benefit from individualised support plans that are clear and comprehensive. They consider identified needs and associated risks and are regularly reviewed and updated. Staff are well informed and able to respond effectively to children’s evolving needs. They demonstrate a good understanding of individual risks and can articulate clearly how they safeguard children in their day-to-day practice. Inspection report for children’s home: 2601137 4 Leaders and managers follow allegations procedures appropriately, ensuring that children and staff are protected throughout the process. However, on one occasion whistle- blowing concerns were not reported in a timely manner by staff and a safeguarding investigation was delayed. Although this incident was later addressed, it demonstrates a need for reinforcement of the home’s safeguarding procedures and the importance of timely reporting.

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How well children and young people are helped and protected: good

Staff respond effectively to incidents in line with children’s support plans, using de- escalation techniques that are tailored to each child’s needs. When staff need to physically hold a child, this is used appropriately, proportionately and in accordance with the child’s agreed support plan. However, there have been occasions when staff did not physically intervene early enough to prevent harm to a child. This failure to act in a timely manner had a negative effect on the child’s safety and well-being. This shortfall highlights the need for continued practice development and clear decision-making in high-risk situations.

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How well children and young people are helped and protected: good

Staff and managers ensure that incident records are well maintained. Reports are detailed and clear and evidence how staff have supported children during and after incidents. These records demonstrate thoughtful reflection and learning from events.

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How well children and young people are helped and protected: good

Staff and managers have a good understanding of legal frameworks, including restrictive court-directed orders. Arrangements that restrict children’s liberties are regularly reviewed, with a clear focus on minimising these measures wherever it is safe and appropriate to do so. This demonstrates a rights-based approach to care.

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The effectiveness of leaders and managers: good

Staff report feeling very well supported by the manager and senior leadership team, particularly during challenging times. The physical presence of leaders in the home is noted by staff as reassuring and reflective of a hands-on, responsive management style.

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The effectiveness of leaders and managers: good

Staff expressed feeling confident in raising concerns and are assured that these are addressed appropriately. However, there have been delays in reporting by staff on isolated occasions, which has the potential to compromise the home’s safeguarding procedures. Additionally, systemic issues with the management on-call system have been identified. Leaders and managers have promptly reviewed procedures to ensure that staff have consistent and reliable access to leadership support out of hours.

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The effectiveness of leaders and managers: good

Supervision and team meetings take place regularly and are used effectively to provide staff with reflective space, guidance and learning opportunities. Training is tailored to the specific needs of children and is sourced quickly when new needs are identified. Staff development is supported individually and as a team. Training, reflection and joint learning are encouraged, ensuring the team continues to grow in knowledge, confidence and resilience. Inspection report for children’s home: 2601137 5 Strong working relationships have been established with children’s families, even in circumstances when relationships have been strained. Professional relationships within children’s wider networks are also well developed. The manager engages positively with other agencies and is proactive in escalating concerns and professionally challenging if needed. Their advocacy on behalf of children is a key strength of the leadership.

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The effectiveness of leaders and managers: good

Inspection report for children’s home: 2601137 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies. (Regulation 12 (1) (2)(a)(i)(iii)(vi)(vii))

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Requirement Due date

In particular, ensure that staff follow safeguarding and whistle- blowing procedures so that concerns are shared in a timely manner.

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Requirement Due date

In particular, ensure that staff hold children in a timely manner to prevent harm to the child. 11 September 2025

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well Inspection report for children’s home: 2601137 7 it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2601137 8

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Children’s home details

Registered provider: Consistent Quality Support Limited

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Children’s home details

Registered provider address: Mill 1 Unit C1, Pleasley Business Park, Mansfield NG19 8RL

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Inspector

Chloe Harvey, Social Care Inspector Inspection report for children’s home: 2601137 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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