Care Concept-Solutions

Inspection report for supported accommodation provider: Care Concept-Solutions 1 Care Concept-Solutions Registered provider: Care Concept-Solutions Ltd

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Inspected under the social care common inspection framework

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provider

This service is owned and managed by a private provider. The service can accommodate up to 11 children and young people, in two shared or group-living homes that are limited to accommodating looked-after children and care leavers.

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provider

At the time of this inspection, this service was providing support and accommodation for 10 children.

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provider

The service manager is also the nominated person and has been registered with Ofsted since the provider registered in February 2024.

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provider

Inspection dates: The inspection was announced on 28 July 2025 and started that day. The inspectors were on site on 30 and 31 July 2025.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

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Summary of findings

Children spoke of feeling happy and safe, supported by staff that they know.

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Summary of findings

There are, however, weaknesses in the consistency of accommodation, reporting safeguarding incidents to Ofsted and the quality of children’s support plans and risk assessments.

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Summary of findings

The registered manager is aware of the work needed to improve systems underpinning the service and has begun taking action to address the shortfalls. Inspection report for supported accommodation provider: Care Concept-Solutions 2

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Overall experiences and progress of children

Children’s accommodation is not consistently well maintained, welcoming or homely. The quality of the furniture and furnishings across the two homes is variable. One house is extremely well kept and comfortable. The other house looks unclean in some places; bedrooms and some communal areas are sparsely furnished and decorated and lack personalisation. The provider recognises that this property is no longer wholly suitable and is in the process of identifying a new property.

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Overall experiences and progress of children

Children are supported by staff who know them well. In particular, the staff understand the challenges the unaccompanied asylum-seeking children face. From the point a child moves in, staff help them to attend appointments and meetings that are necessary for their application to remain in the country. These interactions help children to form good relationships with staff that they can draw on at difficult and challenging times, for example, attending meetings with solicitors and health professionals.

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Overall experiences and progress of children

Although staff understand children’s needs, the support plans and risk assessments for some children are not aligned and do not reflect the good work of the staff. Different versions can lead to confusion and do not provide staff with sufficient and accurate strategies that they need to better support children.

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Overall experiences and progress of children

Children’s documents and records detail the range of activities that are available, including group cooking sessions and communal meals, playing football and socialising. When children engage, these activities give them a sense of community and help to improve their self-confidence.

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Overall experiences and progress of children

Staff regularly consult with children about their views and wishes, through informal and formal conversations. While children spoke positively of their experiences and the staff who support them, their views and opinions are not sufficiently reflected in their support plans and risk assessments.

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How well children are helped and protected

The children talked to were positive about their experiences of living in the houses. They said they felt safe and overall were happy. There are warm and friendly interactions between the staff and the children. One local authority social worker said, ‘The young people are safe and well cared for.’

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How well children are helped and protected

In the main, when children are upset or worried, they are supported by staff who know them well and can reassure them, and all children have risk assessments. However, the most relevant and current information is lost in the volume of information contained in two differing versions. This means that these plans are not always meaningful for children and do not provide staff with clear strategies to support children. This also hinders staff’s understanding of how to respond to and support the children when they are upset or anxious. Furthermore, it is not clear if children contribute to their risk assessments, and this is a missed opportunity for children to be involved in discussions about their support. Inspection report for supported accommodation provider: Care Concept-Solutions 3 Occasionally, staff have struggled to manage children’s behaviours, resulting in police being called to the home. Action taken to support the children and share

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How well children are helped and protected

these safeguarding incidents with the local authority social workers is appropriate and timely. However, the registered service manager failed to consider two of these incidents to be serious enough to notify Ofsted, in line with regulation 27.

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How well children are helped and protected

Children going missing is not a common occurrence. On the occasions children have gone missing or been absent, records detail the action taken by staff and the support they give to the child when they return.

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The effectiveness of leaders and managers

The registered manager, who is also the nominated individual, and their staff team are committed to improving the outcomes for children. A strength of the service is the stable and consistent workforce since registration in February 2024.

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The effectiveness of leaders and managers

The registered manager is present in the houses and knows the children very well. Staff are extremely positive about the support, supervision, and training that they are provided with and how this helps them to better support children. One member of staff said, ‘We are proud of the supportive, respectful and empowering environment in which we work.’

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The effectiveness of leaders and managers

Positive relationships exist between staff in the service and other professionals. Professionals spoke of positive relationships with the registered service manager. One social worker said they receive effective communication, are kept up to date about the progress children make and are confident that their children are receiving the right support.

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The effectiveness of leaders and managers

There is evidence of good leadership and management oversight. However, the registered service manager recognised that they could benefit from an additional senior member of staff to support the operational activities. They reflected on the findings of the inspection and provided assurances that they would address each shortfall. Inspection report for supported accommodation provider: Care Concept-Solutions 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(b)(f)) 28 November

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

provide stability and consistency of accommodation for children;

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure, and well-maintained;

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Requirement Due date

offer a comfortable, positive, and nurturing environment, while respecting children’s need for privacy;

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces. (Regulation 6 (1) (2)(b)(i)(vii)(vii)) 28 November

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs. 28 November Inspection report for supported accommodation provider: Care Concept-Solutions 5 In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe. (Regulation 7 (1) (2)(a)(b)(c))

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Requirement Due date

In particular, leaders and managers must ensure that risk assessments and support plans accurately reflect the needs of the child and provide staff with strategies to best support the child.

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Recommendation

 The registered person should support children to be actively involved in shaping their plan for support, which should take into account their views, wishes and feelings. (‘Guide to the Supported Accommodation Regulations, including Quality Standards,’ page 34)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Care Concept-Solutions 6

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Supported accommodation provider details

Registered provider: Care Concept-Solutions Ltd

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Supported accommodation provider details

Registered provider address: Markham House, 20 Broad Street, Wokingham RG40 1AH

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Supported accommodation provider details

Registered service manager: Vincent Balogun

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Supported accommodation provider details

Email address: contact@careconcept-solutions.org

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Inspectors

Linda Bond, Social Care Inspector Emily Stevens, Social Care Inspector Inspection report for supported accommodation provider: Care Concept-Solutions 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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