Angel UK Care Supported Accommodation Service

Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 1 Angel UK Care Supported Accommodation Service Registered provider: Angel UK Care Limited

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Inspected under the social care common inspection framework

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provider

Angel UK Care Limited registered as a supported accommodation provider with Ofsted on 4 April 2024. The nominated individual is also the director. The registered service manager left in January 2025.

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provider

The provider offers solo occupancy and ring-fenced shared accommodation and can accommodate up to 32 children across eight premises.

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provider

At the time of the inspection, five children aged 16 and 17 were living across two of the provider’s ring-fenced shared premises. One of the premises has 16- and 17- year old children and young people over 18 living together.

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provider

Inspection dates: The inspection was announced on 28 July 2025 and started that day. The inspectors were on site from 30 July to 1 August 2025.

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Outcome

Serious or widespread weaknesses lead to significant concerns about the experiences and progress of children. Leaders and managers must take urgent action to address failings. The next inspection will be within approximately six months.

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Summary of findings

Leadership is poor and there are widespread gaps across the service, which impacts on staff’s ability to promptly identify the risks to children and their support needs.

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Summary of findings

Decisions to take children or young people in an emergency do not consider the impact for those already living in their homes.

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Summary of findings

Leaders and managers provide staff with very little information about children after they move in. Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 2 Children are not confident that staff can effectively implement home rules and boundaries.

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Summary of findings

Staff’s responses to children are not consistent enough to guide and support them to counteract negative influences within the home.

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Summary of findings

The provider does not follow their statement of purpose.

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Summary of findings

Leaders and managers do not provide relevant training or effective supervision, particularly when staff are given additional responsibilities.

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Summary of findings

Children say they like the home, the area where they live and most of the staff.

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Overall experiences and progress of children

There has been a high turnover of staff. Children lack confidence in the staff’s abilities to maintain a stable home environment.

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Overall experiences and progress of children

Children smoke, take drugs and drink alcohol in their homes. Staff are unable to implement boundaries or home rules effectively. This negatively affects preparing children for independence and accepting responsibilities.

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Overall experiences and progress of children

Staff do not involve children in shaping or reviewing their support and plans. Children do not have the help they need to understand their own vulnerabilities and develop skills to help them to navigate risk.

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Overall experiences and progress of children

Most children are in education or employment. For some children, disrupting influences in the home hinders their progress in attending education and result in increased risk-taking behaviours.

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Overall experiences and progress of children

Some children spoke positively about staff asking them about their feelings and making them feel welcome. When admissions are planned, children are enabled to move into their accommodation in a sensitive and carefully planned way.

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Overall experiences and progress of children

Children like the house where they live and their bedrooms, which they are encouraged to personalise according to their taste and style. Children can express themselves in their personal spaces. One child described their room as their sanctuary.

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How well children are helped and protected

Children lack confidence that the staff can be effective in managing difficult dynamics in the home and associated risks, such as bullying. This creates worries and anxieties for children when new people come to live in their home. Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 3 Staff do not have access to relevant and up-to-date information about children. Staff guess the children’s vulnerabilities, and this exposes children to an overall lack of protection and risk of harm.

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How well children are helped and protected

Managers decide who lives where and do not communicate with the staff about the rationale for their decisions. This impacts on the dynamics in homes and hinders staff’s ability to identify cumulative risk for the children being admitted and those already resident.

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How well children are helped and protected

The leaders and managers do not suitably train staff for their roles, and this leaves gaps in their ability to identify and respond to risks safely. Staff do not know how to act on risks of child criminal exploitation or know how to protect other children when they leave the premises with adults.

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How well children are helped and protected

Leaders and managers are not following safe recruitment procedures. For example, some staff have worked for months without references or identity checks being carried out. Staff do not always have up-to-date police checks before starting to work with children, which exposes children to risk of harm from the professionals in the home they are encouraged to trust.

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How well children are helped and protected

Leaders and managers do not ensure that children are safeguarded from risks in the home. The visitor policy is not complied with. Unapproved visitors are allowed in the home and on at least one occasion a visitor remained for four consecutive overnight stays.

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How well children are helped and protected

Some staff offer some children the opportunity to build trusted relationships, and this enables children to reach out when they are distressed or face crisis.

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The effectiveness of leaders and managers

The nominated individual facilitated this inspection and was not aware of many of the shortfalls.

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The effectiveness of leaders and managers

Leaders and managers do not operate the service in line with the statement of purpose. The provider is operating a residential family centre provision in single occupancy accommodation when they are not registered to do so.

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The effectiveness of leaders and managers

Leaders and managers are not monitoring the stability of the homes or implementing effective strategies to monitor how boundaries and home rules are implemented. There is no workforce development plan or appraisal system to underpin staff consistency and stability.

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The effectiveness of leaders and managers

Staff are given additional responsibilities but do not have access to regular or helpful supervision to help them to support children, reduce risks and respond to fire safety.

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The effectiveness of leaders and managers

Leaders and managers do not ensure there is thorough consideration of the support needs of the children before admitting children or young people. Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 4 Leaders and managers have not submitted every quality of support review. They have not informed Ofsted of serious notifiable events, including an incident when a child was taken to hospital by ambulance. This reduces the effectiveness of Ofsted’s oversight.

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The effectiveness of leaders and managers

The nominated individual acknowledges that leadership is failing to meet the regulations. The location assessment is out of date. The children’s guide does not provide the range of information children require about the service.

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The effectiveness of leaders and managers

Ofsted served a notice restricting the provider from admitting new children to the supported accommodation, with effect from 1 August 2025. This is to enable the provider to take immediate steps to implement effective strategies and resolve the widespread concerns identified.

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The effectiveness of leaders and managers

During the inspection, the nominated individual confirmed that some premises have now been removed from the overall registration resulting in fewer premises for supported accommodation. Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff;

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Requirement Due date

ensure that a workforce plan (see regulation 10) for the supported accommodation undertaking is in place. (Regulation 4 (1) (2)(a)(b)(c)(e)(f)(g) (j) ) 26 September Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 6 *The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(ii)(iii)(iv)(vi)) 26 September

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

The requirements are that the individual has the experience, qualifications and skills appropriate for the work that the individual is to perform,

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 1. (Regulation 17 (1) (3)(b)(d)) 26 September

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development,

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Requirement Due date

receive practice-related supervision by a person with appropriate experience, and 26 September Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 7 have their performance and fitness to perform their roles appraised at least once every year. (Regulation 18 (4)(a)(b)(c))

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

before a child arrives or upon a child’s arrival, ensure that the child is given a written guide, in an accessible format, containing information about—

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Requirement Due date

the support and accommodation provided by the supported accommodation undertaking;

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Requirement Due date

and which the registered person must keep under review, seeking children’s comments before revising the written guide;

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Requirement Due date

ensure a plan for support is in place to support the child to develop the resilience and skills required to transition out of supported accommodation when the child is ready to live more independently;

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Requirement Due date

ensure that children are supported to understand and manage the impact of any experience of abuse or neglect. (Regulation 7 (1) (2)(a)(b)(c)(j)(i)(k)(n)) 26 September

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a 26 September Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 8 review (“a quality of support review”) at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons;

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Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met.

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Requirement Due date

After completing a quality of support review, the registered person must produce a written report setting out the actions the registered person intends to take as a result of that quality of support review. The registered person must provide a copy of the review report to the CIECSS within 28 days beginning with the day on which the report is completed, and make a copy of it available on request to each child’s accommodating authority. (Regulation 32 (1)(a)(b)(c)(d) (2) (3))

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

is instigated, or 26 September Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 9 concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

The registered person must ensure that a notification made under this regulation—

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Requirement Due date

any other individuals or organisations who or which have been notified;

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Requirement Due date

any actions taken by the registered person as a result of the matter;

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Requirement Due date

is made or confirmed in writing. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f) (4)(a)(i)(ii)(iii)(b))

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

carrying out a location assessment of each of the premises used as supported accommodation at least once in each calendar year;

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

comply with all relevant statutory provisions dealing with health and safety or fire safety matters;

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Requirement Due date

ensure that each child is provided with basic items such as bedding, towels, personal hygiene products and kitchen equipment, where the child does not have access to such items. (Regulation 6 (1) (2)(a)(ii)(b)(x)(e)) 26 September Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 10 The registered person must compile, in relation to the supported accommodation undertaking, a plan (“the workforce plan”) which covers the following matters in respect of the recruitment and employment of all staff—

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Requirement Due date

the experience and qualifications of managers and other staff, and any further training required for those managers and staff;

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Requirement Due date

the processes and timescales for staff to complete induction, probation and core training, including in safeguarding and health and safety;

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Requirement Due date

the process for managing and addressing poor performance;

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Requirement Due date

the process and timescales for supervision and monitoring of staff.

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Requirement Due date

keep the workforce plan under review and, where appropriate, revise it. (Regulation 10 (1)(a)(b)(c)(d)(e) (2)(a)) 26 September

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 11

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Supported accommodation provider details

Registered provider: Angel UK Care Limited

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Inspectors

Daniela Ferrario, Social Care Inspector Seka Graovac, Social Care Inspector Inspection report for supported accommodation provider: Angel UK Care Supported Accommodation Service 12 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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