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Early years · Early years complaint outcome

Stepping Stones Day Nursery & Out of School Club

Inspected 19 Aug 2025 · published 19 Jul 2025 · URN EY301561

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Summary

No overall grade in this framework

What we read, and from where

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  • Inspection datesingle source

    19 Aug 2025

  • URN verified

    EY301561

Page 1 of 4
Page 1 of the report

Deep dive

What this report says

In plain English

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Tone of the report

How positive or critical the inspectors' language is, from the words they chose. No AI involved.

−16Mixedmore positive than 83% of reports of this type

In line with other reports of this type.

Praiseeffectivelyimprovedsafeknowledgeableeffectivesuccessfullytimelysensitive
Criticismconcernconcernsbelowabsence

How the report reads, start to finish

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Findings positive critical

Strengths

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No standout praise found.

Concerns

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Next steps

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What the report dwells on

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Anatomy of the report

How the report is built, against others of the same type and grade.

Pages
4
Words of findings
947
longer than usual (typical 281)
Reading level
Hard
Flesch 40, typical 42
Average sentence
20 words
Next steps
2
typical 1
Hedged sentences
2%
“some”, “not always”, “most”…

Where the words go

Findings 100%

Full report text

Summary of outcome

All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage, which you can find at www.gov.uk/government/publications/early-years-foundation-stage-framework--2 . If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right.

p.1

Summary of outcome

On 28 May 2025, we received concerns that the provider was not meeting requirements relating to Suitable people, Concerns about children's safety and welfare, Qualifications, training, support and skills, Staff:child ratios, Safety and suitability of premises, environment and equipment, Information and record keeping.

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Summary of outcome

On 17 July 2025, we carried out a regulatory visit. We found the provider was not meeting some of the requirements.

p.1

Summary of outcome

We have served a welfare requirements notice. This is a legal notice that requires the provider to take the actions below within the timescales set out. The provider will be able to give parents further information about this.

p.1

Summary of outcome

n provide the lead practitioner with suitable child protection training that enables them to identify, understand and respond appropriately to signs of possible abuse and neglect

p.1

Summary of outcome

n improve staff's knowledge of safeguarding issues and ensure they receive training which enables them to identify signs of possible abuse and neglect at the earliest opportunity, and to respond in a timely and appropriate way

p.1

Summary of outcome

n ensure the premises are fit for purpose and suitable for children, specifically the outdoor area

p.1

Summary of outcome

n improve the facilities to store confidential information to ensure they are only, and easily, accessible and available to those who have a right or professional need to see them. Actions needed by 04 August 2025:

p.1

Summary of outcome

n provide sufficient information to staff who are taking charge of the setting in the named managers absence, in order for them to understand and fulfil their roles effectively

p.2

Summary of outcome

n ensure there is a suitable acting manager and/or a named deputy who can take charge in the absence of the named manager

p.2

Summary of outcome

n improve staff's understanding of how to identify and manage risks, specifically in the outdoor areas used by children, to ensure children are not exposed to risks as they play

p.2

Summary of outcome

On 23 July 2025, the provider responded to the actions set, dated 22 July 2025. We found that the provider had improved their knowledge and understanding of child protection procedures and has provided staff with suitable training to help them understand how to respond to potential signs of abuse. The provider has taken swift action to ensure the outdoor area is safe and suitable to be used by children and has made arrangements to safely store confidential information.

p.2

Summary of outcome

Additionally, during the regulatory visit on 23 July 2025, we found new areas of concern. This means that the provider was not meeting other requirements as set out in the Statutory framework for the early years foundation stage. In relation to the new areas of concern, on 23 July 2025, we have served a welfare requirements notice. This is a legal notice that requires the provider to take the actions below within the timescales set out. The provider will be able to give parents further information about this.

p.2

Summary of outcome

n improve the meals children are provided with to ensure they are healthy, balanced and nutritious, and that recommended daily guidelines for children are considered, specifically in relation to salt intake

p.2

Summary of outcome

n improve the arrangements to support children with Special Education Needs and Disabilities (SEND) and ensure the Special Educational Needs Co-ordinator (SENCO) is suitably qualified and knowledgeable to fulfil the role.

p.2

Summary of outcome

On 06 August 2025, the provider responded to the actions set, dated 04 August 2025. We found that the provider had made suitable arrangements to ensure a manager and/or a named deputy manager were on the premises in her absence. In addition, the provider was able to demonstrate how she would provide them with the information they require to understand and fulfil this role effectively. The provider has implemented ways for staff to identify and minimise risks in the environment, in order to keep children safe.

p.2

Summary of outcome

Additionally, during the regulatory visit on 06 August 2025, we found a new area of concern. This means that the provider was not meeting other requirements as set out in the Statutory framework for the early years foundation stage. In relation to the new areas of concern, on 06 August 2025, we have served a welfare requirements notice. This is a legal notice that requires the provider to take the actions below within the timescales set out. The provider will be able to give parents further information about this.

p.3

Summary of outcome

n provide all staff with effective supervisions, to ensure they receive coaching, training and support which promotes the interests of children.

p.3

Summary of outcome

We will monitor the provider's response to ensure the action is successfully completed. The provider is still registered with Ofsted.

p.3

Summary of outcome

On 19 August 2025, the provider responded to the actions set, dated 18 August 2025. We found that the provider had made suitable arrangements to ensure children with special educational needs and/or disabilities are supported effectively. In addition, the provider has made changes to the menus to ensure that children are provided with healthy, balanced meals.

p.3

Summary of outcome

On 05 September 2025, the provider responded to the actions set, dated 18 August 2025. We found that the provider has improved the supervision arrangements for staff to ensure they have opportunities to discuss sensitive topics and receive coaching and training to develop their skills.

p.3

Summary of outcome

The provider remains registered with Ofsted.

p.3

Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints on our website for a period of five years.

p.4

Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet .

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