Majestic Healthcare Limited

Inspection report for supported accommodation provider - monitoring visit: Majestic Healthcare Limited Majestic Healthcare Limited Registered provider: Majestic Healthcare Ltd

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Inspected under the social care common inspection framework

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provider

A private provider operates this supported accommodation service. The provider can accommodate up to seven children between three properties that are not limited to accommodating looked-after children or care leavers. The provider operates in the West Midlands.

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provider

At the time of the inspection, the service provided supported accommodation for one child.

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provider

The provider registered in May 2024. The same individual performs the duties of both the registered service manager and the nominated individual. They have been in post since registration.

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This monitoring visit

Following the last monitoring visit on 4 June 2025, Ofsted issued two compliance notices. These were under regulation 4, leadership and management, and regulation 17, fitness of staff. The purpose of this visit was to assess the actions taken by the provider to address these concerns.

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This monitoring visit

The provider has strengthened their referral and admission process. They now ensure that they have the relevant information to make an informed decision about the suitability of children for supported accommodation before the child moves into their premises. This improved process helps to ensure the appropriateness of children for supported accommodation. Additional information and details are sought. However, increased professional curiosity could strengthen this process further. The provider has taken sufficient action to meet this part of the compliance notice. Inspection report for supported accommodation provider - monitoring visit: Majestic Healthcare Limited The provider has updated their statement of purpose. However, this document does not reflect the operation of the service. The document continues to indicate that the provider may consider children outside the scope of supported accommodation and

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This monitoring visit

is misleading about the registration of the provider and support offered to children. This part of the compliance notice is repeated to ensure that the document is not misleading to those considering commissioning a service.

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This monitoring visit

The provider has more to do to equip staff with the skills they need to provide effective support to children. While the provider has taken action to source some additional training courses for staff, in doing so they have overlooked other matters. Managers had not identified that some staff have failed to complete their core training modules, such as first aid and food hygiene. This is despite these staff lone working. Managers also need to continue to review children’s risks, to ensure that relevant needs-led training is made available to staff. This part of the compliance notice is repeated to ensure that staff have the required skills to provide meaningful support to children.

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This monitoring visit

The provider has made improvements to staff recruitment. Those responsible for recruitment have now completed safer recruitment training. This has increased their awareness of potential indicators of concern regarding an individual’s integrity. Appropriate references are now being sought and verified, as well as proof of qualification being obtained. Amendments have been made to staff induction and probation processes to ensure that staff have had the opportunity to demonstrate their skills prior to being in permanent employment. The compliance notice relating to the fitness of staff is assessed to have been met.

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This monitoring visit

Two requirements made at the last monitoring visit are repeated. While changes have been made to the register of children being accommodated, essential information remains missing. In addition, it has not been possible to assess the provider’s actions in relation to the notification of serious incidents, as there have been none since the last monitoring visit.

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This monitoring visit

One further requirement is made on this occasion. This followed a visit to one of the provider’s premises. While, generally, the premises were a welcoming environment, concerns were evident in relation to door locks. Locks that need a key were evident on both internal doors to shared areas and external doors. This may prevent children from evacuating the property safely in the event of a fire. Inspection report for supported accommodation provider - monitoring visit: Majestic Healthcare Limited

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires, and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their well-being and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications, and skills appropriate for the work that they are to perform. (Regulation 4 (1) (2)(a)(c)) 29 August 2025

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

is instigated, or 29 August 2025 Inspection report for supported accommodation provider - monitoring visit: Majestic Healthcare Limited concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f))

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Requirement Due date

In particular, ensure that all serious incidents are notified to Ofsted without delay.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are designed, furnished, and maintained to remove avoidable hazards which could pose a health and safety risk to children. (Regulation 6 (1) (2)(b)(ix))

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Requirement Due date

In particular, ensure that fire exits to properties can be accessed safely by children in an emergency. 29 August 2025

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Requirement Due date

The registered person must keep records of other information relating to the supported accommodation undertaking set out in Schedule 3.

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Requirement Due date

maintain the records in Schedule 3, which may be kept in electronic form; and

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Requirement Due date

ensure that the records are kept up to date.

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Requirement Due date

A record in the form of a register showing in respect of each child— 29 August 2025 Inspection report for supported accommodation provider - monitoring visit: Majestic Healthcare Limited the date of the child’s admission to the premises used as supported accommodation;

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Requirement Due date

the date on which the child ceased to be accommodated in the premises;

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Requirement Due date

the child’s address immediately before being accommodated in the premises;

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Requirement Due date

the child’s address on leaving the premises;

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Requirement Due date

the child’s accommodating authority; and

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Requirement Due date

the statutory provision under which the child is accommodated. (Regulation 25 (1) (2)(a)(b) Schedule 3 (1)(a)(b)(c)(d)(e)(f))

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Requirement Due date

In particular, maintain a register of all children who have resided in their supported accommodation provision.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

*This requirement is subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Majestic Healthcare Limited

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Supported accommodation provider details

Registered provider: Majestic Healthcare Ltd

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Supported accommodation provider details

Registered service manager: Majory Nyachiya

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Inspector

Mandy Williams, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Majestic Healthcare Limited to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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