Children's home run by Happy Group (UK) Limited

Inspection report for children’s home: 1236625 1 Registered provider: Happy Group (UK) Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private provider and is registered to care for up to four children who may have social and emotional difficulties.

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Information about this children’s home

Four children were living at the home at the time of this inspection.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Overall judgement at last inspection: good

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 1236625 2

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Inspection date Inspection type Inspection judgement

19/06/2024 Full Good 30/01/2024 Full Good 04/10/2022 Full Requires improvement to be good 11/05/2021 Full Good Inspection report for children’s home: 1236625 3

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Overall experiences and progress of children and young people: outstanding

The registered manager and staff provide children with a warm and nurturing home. Children receive exceptional care from staff who want the very best outcomes for them. The staff are caring and nurturing in their approach with children.

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Overall experiences and progress of children and young people: outstanding

The atmosphere in the home is welcoming and positive. Staff involve children in all aspects of the running of the home. Children’s bedrooms are personalised and reflect children’s personalities and interests. Children and staff socialise and have meals together. This creates a real sense of belonging for children.

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Overall experiences and progress of children and young people: outstanding

Children live in a calm, nurturing and warm environment. Aspirational and enthusiastic staff demonstrate an unwavering commitment to children’s care, which helps children achieve . Children develop a powerful sense of belonging and are positive about living in this home.

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Overall experiences and progress of children and young people: outstanding

There is a strong focus from staff to support children to have good memories of their time at the home. Staff regularly take photos to remind children of their experiences. Children have lots of fun. Through creative and meaningful activities, their confidence and social skills markedly improve. Children relax together and watch TV; they can spend time alone if they want.

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Overall experiences and progress of children and young people: outstanding

Staff support children to contribute to their community. Together, staff and children are planning an event to share knowledge about fire safety This will support children to help others.

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How well children and young people are helped and protected: outstanding

All staff members have undertaken safeguarding training. They understand children’s needs and risks. Management of risks is clear and enables staff to support children. Staff are aware of the processes required in order to report safeguarding incidents to external agencies.

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How well children and young people are helped and protected: outstanding

The manager’s thorough assessments ensure that children receive high levels of supervision and care from staff who have the skills and are suitable to provide this. There are no unnecessary hazards in this exceptionally well-maintained home. The home is in an area where children can access the community safely. Children do not go missing from care and unanimously say they feel safe.

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How well children and young people are helped and protected: outstanding

Physical intervention has not been used. Children are supported to manage their emotions. Incidents and risks for children are significantly reducing. Inspection report for children’s home: 1236625 4 Staff are alert and attuned to children’s needs as they know children exceptionally well. They quickly identify changes in how children present and implement highly effective strategies and plans to protect children.

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How well children and young people are helped and protected: outstanding

Staff help and support children with specific issues that are affecting them. Child-friendly discussions are used to support children. For one child, a manager completed a bespoke training course to support the child and team to better understand the child.

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How well children and young people are helped and protected: outstanding

Children are encouraged to raise any concerns with staff. However, on one occasion, a child repeatedly shared their concern, but there is no record of the complaint, and this was not investigated by the manager.

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The effectiveness of leaders and managers: outstanding

The manager and deputy managers are ambitious for the children. They know the children very well. The ethos of the home comes from the dedicated manager, who wants to provide the best possible care for the children. The staff share her aspirations. As a result, children feel loved and cared for and are making very good progress.

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The effectiveness of leaders and managers: outstanding

The manager and deputies are consistently creative and use research to give the best opportunities to children. For example, to support one child to understand their identified health need, they considered the child’s sensory needs and completed daily and imaginative tasks. As a result, the child was able to discuss their wishes and feelings.

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The effectiveness of leaders and managers: outstanding

The manager has high expectations of the staff team; she is approachable and leads by example. The manager works hard to improve outcomes for children.

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The effectiveness of leaders and managers: outstanding

Staff morale is excellent. Staff are confident and enjoy their work due to a positive and inclusive working culture. Staff say they receive fantastic support because the managers are approachable and available.

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The effectiveness of leaders and managers: outstanding

Staff have regular supervision and attend team meetings. These meetings support staff to reflect on children’s needs. Additionally, they provide an opportunity for staff to reflect on their own practice and raise any concerns they may have and receive any identified support.

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The effectiveness of leaders and managers: outstanding

The dedication from the managers and staff helps children to thrive and make very good and sustained progress. The children are happy and content and feel cared for and loved by staff.

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The effectiveness of leaders and managers: outstanding

There are no requirements, and one recommendation has been made as a result of this inspection. Inspection report for children’s home: 1236625 5

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Recommendation

 Staff should encourage children to share any concerns about their care or other matters as soon as they arise. Children must be able to take up issues or make a complaint with support and without fear that this will result in any adverse consequences. Regulation 39 sets out the requirements on the registered person to have a complaints procedure. Children must be aware of this procedure and be reminded of it as necessary. (‘Guide to Children’s Homes Regulations, including the quality standards’, page 22 4,13)

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Information about this inspection

The inspector has looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the Guide to the Children’s Homes Regulations, including the quality standards. Inspection report for children’s home: 1236625 6

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Children’s home details

Registered provider: Happy Group (UK) Ltd

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Children’s home details

Registered provider address: West Walk House, 99 Princess Road East, Leicester, Leicestershire LE1 7LF

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Inspector

Corline Parker, Social Care Inspector Inspection report for children’s home: 1236625 7 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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