Children's home run by Mayden Support Ltd

Assurance inspection report for children’s home: 2763903 1 Registered provider: Mayden Support Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

The home was registered with Ofsted in February 2025 and is privately owned. It provides care for one child who experiences social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, one child was living in the home, and the child spoke to the inspector.

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Information about this children’s home

There is currently no registered manager at the home. The interim manager applied to register with Ofsted but has since given their resignation.

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Inspection date: 22 July 2025

Enforcement action since last inspection: none

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Information about this inspection

At this inspection, the inspector evaluated:

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Information about this inspection

 the care of children  the safety of children  the effectiveness of leaders and managers. The inspector has looked closely at the experiences and progress of children, using the social care common inspection framework. This assurance inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Assurance inspection report for children’s home: 2763903 2

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Findings from the inspection

We identified serious and widespread concerns regarding the care and protection of children at this assurance inspection.

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Findings from the inspection

Since the last inspection in April 2025, one child has moved on from the home in a planned and positive way. However, the planning for another child’s admission to the home was poor. The manager failed to ensure that vital information about the child’s education and health was obtained. As a result, staff were not equipped with the necessary details to understand or meet the child’s needs from the outset.

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Findings from the inspection

Despite an extended transition period, the manager did not provide staff with adequate plans to support the child or mitigate risk. This has led to inconsistent and unsafe practice among the team. In one instance, there was a significant delay in contacting the police when the child went missing from home. On another occasion, the child accessed paracetamol while shopping and later used this to overdose, despite high levels of supervision. Response to risk is often reactive rather than proactive, and staff say they feel they are still getting to know the child.

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Findings from the inspection

The child does not feel safe living in the home. They say that they know they feel unsafe because they have harmed themselves more since arriving, and this is linked to experiences of feeling ignored by staff and hearing staff speak in unfamiliar languages, including during physical restraint. The child has only limited positive relationships with staff, which further diminishes their sense of safety and belonging.

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Findings from the inspection

A significant aspect of the child’s care plan involves access to a jar containing broken glass to manage self-harming behaviours. Oversight of this strategy is poor. No formal review has taken place following an allegation that the child ingested glass, and there are no protocols for auditing or sterilising the contents. Furthermore, there is no structured plan in place to reduce reliance on this harmful strategy, leaving the child at risk of injury or infection.

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Findings from the inspection

The manager has missed opportunities to engage with wider professionals to support the child’s care. Before the child’s move, the need to liaise with the ambulance service was identified due to the level of risk to the child. Similarly, being in a hospital environment was identified as a trigger for the child. The manager identified the need for the child to have a health passport, which could inform health professionals of the child’s needs, informing other professionals’ interactions with the child and reducing barriers to accessing these services. However, the manager did not ensure they communicated with the ambulance or hospital services, or that a health passport was created before the child moved into the home. Since living in the home, the child has been hospitalised, and on one occasion was restrained by staff in the hospital. Proper preparation may have avoided such an upsetting experience for this child.

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Findings from the inspection

Assurance inspection report for children’s home: 2763903 3 The manager has not consistently notified the regulator of serious incidents. On at least one occasion, an inspector had to prompt the submission of a safeguarding notification following an allegation. And a further serious incident was identified during this inspection, of which the manager had not notified the regulator. This failure to notify compromises the regulator’s ability to provide effective oversight.

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Findings from the inspection

Leaders and managers have not demonstrated the capacity to make sustained improvements. Practice remains inconsistent, documentation is absent, and decision-making is poorly informed. Oversight is ineffective, and leaders have failed to respond to key risks until prompted to do so during inspection activity.

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Findings from the inspection

The manager took immediate action during the inspection to ensure that the environment was safer for the child and to ensure a more consistent approach by staff.

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Findings from the inspection

As a result of the concerns identified during this inspection, a compliance notice was issued under regulations 12, 13 and 14. Requirements made at the full inspection in April have been restated, and additional requirements have been issued. Assurance inspection report for children’s home: 2763903 4

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Inspection date Inspection type Inspection judgement

08/04/2025 Full Good Assurance inspection report for children’s home: 2763903 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or

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Requirement Due date

if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home, if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1) (2)(a)(b) (3)(d))

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Requirement Due date

Specifically, leaders and managers must ensure that gaps in employment are appropriately explained and that adequate references are received when recruiting staff to ensure the protection of children. 7 September 2025

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Requirement Due date

*The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; 7 September 2025 Assurance inspection report for children’s home: 2763903 6 understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

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Requirement Due date

that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health. (Regulation 12 (1) (2)(a)(i)(v)(vi)(vii)(b)(d))

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Requirement Due date

Specifically, leaders and managers must ensure that staff understand how to respond when children go missing from home and that staff have clear guidance on how to manage risks to the child. Ensure risks in the environment are resolved promptly and that there is robust oversight of children’s strategies for managing the risk of self-harm.

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Requirement Due date

*The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home’s statement of purpose;

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Requirement Due date

ensure the effective induction of each child into the home;

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Requirement Due date

that each child’s relevant plans are followed. (Regulation 14 (1)(a) (2)(b)(i)(c)) 7 September 2025 Assurance inspection report for children’s home: 2763903 7 Specifically, leaders and managers must ensure that there are clear plans in place for the child before their arrival and that these are shared with staff.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

research and developments in relation to the ways in which the needs of children are best met; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(f)(g)(i)(h))

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Requirement Due date

Specifically, leaders and managers must ensure that there is a suitably experienced and qualified manager in post and that effective oversight is in place to support the manager to identify shortfalls in practice and resolve them in a timely manner. 7 September 2025

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

seek to secure the input and services required to meet each child’s needs;

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Requirement Due date

seek to develop and maintain effective professional relationships with such persons, bodies or organisations as the registered person considers appropriate having regard to the range of needs of children for whom it is intended that the children’s home is to provide care and accommodation. 7 September 2025 Assurance inspection report for children’s home: 2763903 8 (Regulation 5 (b)(d))

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Requirement Due date

Specifically, leaders and managers must ensure that they engage effectively with children’s health professionals.

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Requirement Due date

The health and well-being standard is that—

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Requirement Due date

the health and well-being needs of children are met;

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Requirement Due date

children receive advice, services and support in relation to their health and well-being; and

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Requirement Due date

children are helped to lead healthy lifestyles.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

achieve the health and well-being outcomes that are recorded in the child’s relevant plans;

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Requirement Due date

understand the child’s health and well-being needs and the options that are available in relation to the child’s health and well-being, in a way that is appropriate to the child’s age and understanding;

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Requirement Due date

understand and develop skills to promote the child’s well- being. (Regulation 10 (1)(a)(b)(c) (2)(a)(i)(ii)(iv))

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Requirement Due date

Specifically, leaders and managers must ensure that they have the relevant medical information and health assessments to enable them to understand a child’s health needs and how to meet them. 7 September 2025

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Requirement Due date

*These requirements are subject to a compliance notice.

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Recommendation

 The registered person should notify Ofsted and other relevant persons about serious events. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 42, paragraph 9.4) Assurance inspection report for children’s home: 2763903 9

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Children’s home details

Registered provider address: Brulimar House, Jubilee Road, Middleton, Manchester M24 2LX

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Inspector

John Tomlinson, Social Care Inspector Assurance inspection report for children’s home: 2763903 10 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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