Children's home run by Truly Timeless Care Limited

Assurance inspection report for children’s home: 2704313 1 Registered provider: Truly Timeless Care Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private organisation and provides care for up to three children who may experience social and/or emotional difficulties.

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Information about this children’s home

The manager registered with Ofsted in May 2025.

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Inspection date: 16 July 2025

Judgement at last inspection: requires improvement to be good

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Inspection date: 16 July 2025

Enforcement action since last inspection: none

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Information about this inspection

At this inspection, the inspector evaluated:

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Information about this inspection

 the care of children  the safety of children  the effectiveness of leaders and managers. The inspector has looked closely at the experiences and progress of children, using the social care common inspection framework. This assurance inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Assurance inspection report for children’s home: 2704313 2

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Findings from the inspection

We did not identify any serious or widespread concerns in relation to the care or protection of children at this assurance inspection.

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Findings from the inspection

Since the last inspection, no children have moved in or out of the home. Children live in a stable environment and are making meaningful progress from their starting points. Staff demonstrate a clear understanding of each child’s individual needs and offer effective support. Staff are informed about children’s needs and how to support them. Children have positive relationships with their core staff and the manager, contributing to a nurturing atmosphere.

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Findings from the inspection

Since the last inspection, the home environment has improved. Areas of the home have been redecorated, including some communal areas. Children have been involved in decorating their own bedrooms. This has supported children to have a sense of belonging.

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Findings from the inspection

Children have appropriate access to education provisions. A social worker said that ‘Staff have worked hard to get [child’s name] back into education.’ For those who have experienced prolonged absence from school, staff provide tailored support to help them understand the benefits of education. Incentive-based rewards are used to promote regular attendance, and children respond positively to these measures.

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Findings from the inspection

Staff are aware of individualised strategies to support children’s vulnerabilities. When incidents occur, there is appropriate action from staff. For example, staff search local areas when children’s whereabouts are unknown. Staff are actively working with external agencies and professionals to support children’s emotional and behavioural development.

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Findings from the inspection

There have been improvements to management oversight of incidents. However, the manager has not ensured that there are effective plans in place to ensure that clear processes are followed in their absence.

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Findings from the inspection

All staff are now enrolled on the relevant qualification and additional training has been provided to the team by the local community police officer. The manager has sought to upskill staff and is now regularly completing staff competency checks. The staff now also benefit from therapeutic input to support them with children.

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Findings from the inspection

There is a consistent core staff team whose members receive supervision in accordance with timescales set out in the home’s statement of purpose. Agency staff are used regularly, but do not have access to supervision sessions. This does not provide agency staff with an opportunity to reflect on their practice.

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Findings from the inspection

Children are informed of how to make complaints. When there have been complaints about staff practice, they have been addressed. However, on one occasion this has not taken place in a timely manner. Assurance inspection report for children’s home: 2704313 3 Most of the requirements raised at the last inspection have been met.

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Inspection date Inspection type Inspection judgement

08/04/2025 Full Requires improvement to be good 21/05/2024 Full Good 04/07/2023 Full Requires improvement to be good Assurance inspection report for children’s home: 2704313 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

feedback on the experiences of children, including complaints received; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home.

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Requirement Due date

(Regulation 13 (1)(a)(b) (2)(c)(d)(e)(f)(g)(ii)(h)) 15 August 2025 Assurance inspection report for children’s home: 2704313 5 This relates specifically to the registered manager ensuring that appropriate arrangements are in place to ensure that processes and procedures are followed during any periods of absence from the home.

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Requirement Due date

This also relates to the registered manager ensuring that when agency staffing is required, agency staff are supervised internally. This also relates to the registered manager ensuring that when complaints are made, these are acted upon without delay. Assurance inspection report for children’s home: 2704313 6

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Children’s home details

Registered provider: Truly Timeless Care Limited

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Children’s home details

Registered provider address: Crows Nest Business Park, Ashton Road, Billinge, Wigan WN5 7XX

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Inspector

Kitty Wiper, Social Care Inspector Assurance inspection report for children’s home: 2704313 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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