WiSupport Ltd

Inspection report for supported accommodation provider: WiSupport Ltd 1 WiSupport Ltd Registered provider: WiSupport Ltd

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Inspected under the social care common inspection framework

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provider

A private provider operates this service. The service offers accommodation for up to 15 children in four shared or group-living homes that are limited to accommodating looked-after children and care leavers and one that is not ring-fenced.

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provider

At the time of the inspection, the service was providing accommodation for one child aged 17 years.

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provider

The service manager and the nominated individual registered with Ofsted at the same time as the organisation, in August 2023.

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Inspection dates:

The inspection was announced on 7 July 2025 and started that day. The inspectors were on site from 9 to 11 July 2025.

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Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action.

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Outcome

The next inspection will be within approximately three years of this inspection.

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Summary of findings

Children feel positive about the help they receive. They also feel respected and valued by the staff. Children are happy, feel safe, and enjoy their supportive environment.

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Summary of findings

The manager has good oversight of the service and knows the children well. They have high standards, which are reflected in the support children receive. The quality of accommodation is good, which means that children feel safe and secure in their environment. Inspection report for supported accommodation provider: WiSupport Ltd 2 Leaders and managers have strong partnerships with other professionals and agencies. They work with other agencies to safeguard children. Inspection report for supported accommodation provider: WiSupport Ltd 3

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Overall experiences and progress of children

Children are encouraged to maintain good physical and emotional health. Staff support children in accessing universal health services by registering with a GP and accompanying them to the hospital when an emergency arises. They receive help to develop a positive self-view and resilience while moving into adulthood. For example, a child said that when he arrived at the service, he found it difficult to communicate without an app due to anxiety, but now he can voice his needs with confidence. Additionally, staff support children in learning about sexual health and other health-related topics.

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Overall experiences and progress of children

Children develop trusting relationships with staff who invest in understanding their needs by taking time to get to know them. Children are assisted in developing life skills in line with their individual needs and starting points. Staff follow support plans that are effective in defining the needs of the children and are reviewed regularly. Discussions with children are tailored to promote independence in areas such as budgeting, cooking, and improving home conditions.

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Overall experiences and progress of children

Most children regularly attend education, training, or employment. Staff support children when they are not in education by helping them to write a CV, join employment agencies and seek training opportunities. This fosters children’s independence, self-worth, and positive socialisation.

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Overall experiences and progress of children

Children are treated with dignity and respect, and they experience support that is sensitive and responsive to their family history. When appropriate, staff assist children in maintaining relationships with family members and facilitate their visits from family and friends.

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How well children are helped and protected

Support plans include children’s known risks and how staff work with children to reduce those risks. They are clear and cover contextual safeguarding as well as known vulnerabilities for children. Staff regularly review the plans and encourage children to express their views.

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How well children are helped and protected

Staff know the people in children’s support networks and regularly speak to them. They care about children’s safety in the community. They know where children are and when they are going to return. Children feel supported and rarely go missing from their homes.

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How well children are helped and protected

Leaders and managers understand contextual safeguarding concerns well. They take effective action when there are indicators that a child is at potential risk of harm. Leaders and managers work with local agencies, including social workers and local police teams, through a local initiative to discuss and explore any emerging themes or patterns of behaviour that may place children at greater risk of harm. As a result, there have been no major safeguarding incidents. Inspection report for supported accommodation provider: WiSupport Ltd 4

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The effectiveness of leaders and managers

Leaders and managers are good advocates for the children and collaborate effectively with other professionals to ensure that children can access the services and support they need. This means that children are supported effectively by all relevant agencies as they move towards independent living.

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The effectiveness of leaders and managers

Staff say that they enjoy their work and speak highly of managers. They confirmed that they are provided with the support they need and that they feel valued and inspired to do their best for children. Staff say that the leaders and managers are visible and always contactable.

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The effectiveness of leaders and managers

The registered service manager is passionate and dedicated to providing quality support for children. They model good practice and are ambitious for children. Children feel that the service manager and staff are reliable and dependable.

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The effectiveness of leaders and managers

The staff team has the skills to work with vulnerable children. New staff employed in the service have formal qualifications related to their work, transferable skills, and relevant experience. Staff have regular meetings to discuss their training needs and yearly appraisals to reflect on their performance. Leaders and managers celebrate staff achievements.

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The effectiveness of leaders and managers

Managers provide staff with regular supervision and appraisals. This means that staff can discuss their well-being, development, and progress. As a result, staff feel valued and listened to by managers. Staff are positive about the support and training they receive.

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The effectiveness of leaders and managers

There are effective processes in place to enable children to express their dissatisfaction or concerns. There have been no reported complaints from children since the service registered.

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The effectiveness of leaders and managers

Leaders and managers use robust safer recruitment processes to ensure that adults can work safely with children. The provider does not use agency staff, which means that children have a consistent support team. Inspection report for supported accommodation provider: WiSupport Ltd 5

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: WiSupport Ltd 6

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Supported accommodation provider details

Registered providers address: 40 Billing Road, Northampton NN1 5BA

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Supported accommodation provider details

Registered service manager: Deborah Bishop

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Inspectors

Clare Hannah, Social Care Inspector Shelley Chowdhury, Social Care Inspector Inspection report for supported accommodation provider: WiSupport Ltd 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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