Children's home run by TJY Care Ltd

Inspection report for children’s home: 2820714 1 Registered provider: TJY Care Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately owned and provides care for up to two children who experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, two children were living at the home.

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Information about this children’s home

The home and manager registered with Ofsted in January 2025.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2820714 2

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Overall experiences and progress of children and young people: good

Both children were present during the inspection and spoke with the inspector.

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Overall experiences and progress of children and young people: good

Children benefit from warm and trusting relationships with the adults who care for them. One child said, ‘I love the staff; they match my energy. They are funny, kind, and easy to talk to.’ Children’s views are actively sought and responded to. Staff are converting a room into a ‘chill out’ area in accordance with children’s wishes. This is being decorated with the children’s artwork, promoting a sense of ownership and belonging.

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Overall experiences and progress of children and young people: good

The manager and staff understand how past experiences shapes children’s behaviours. They respond to children with patience, empathy and consistency. Staff actively help children to develop effective ways to express their thoughts and feelings. One child is encouraged to use written notes to share their views. This has been highly effective in helping them to communicate in a way that feels safe and manageable to them.

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Overall experiences and progress of children and young people: good

Staff value children’s education and have high aspirations for them. Both children are in full-time education. When children are reluctant to attend, the manager responds proactively and creatively to help them re-engage. She not only values academic progress but also recognises the importance of the children's relationships with their peers and educational professionals. Nurturing these relationships plays a critical role in the children’s emotional development, social integration and overall stability.

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Overall experiences and progress of children and young people: good

Two children have moved into the home since it registered. The needs of both children were carefully considered before the most recent child moved in. The child already living in the home was consulted, and one-to-one sessions helped support and prepare them. The child moving in was supported sensitively through visits and communications to help them become familiar with the home and the staff. This helped reduce anxieties and encourage a positive start to the children’s relationship.

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Overall experiences and progress of children and young people: good

Children are supported to spend time with people who are important to them. Family time is supported and supervised by staff in line with children’s plans. When relationships have become strained, staff work proactively with the child and their family to help these relationships to be repaired and maintained. One parent said, ‘[Name of child] seems really happy at the home. Things are much better; I worry less and get to see [name of child] every week.’ This proactive approach supports the child’s plans for future reunification.

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How well children and young people are helped and protected: good

Staff offer consistent, sensitive and well-informed care to children. Individualised and thorough support plans, which clearly reflect each child’s needs, experiences and associated risks, support staff in doing this. Physical intervention is used only as a last resort. When it is required, children are supported to reflect on what happened, express Inspection report for children’s home: 2820714 3 their feelings, and repair and rebuild relationships if needed. Staff are also supported with meaningful debriefs, and any learning identified is shared in the team. This supports a consistent approach attuned to each child’s needs.

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How well children and young people are helped and protected: good

Staff respond swiftly and appropriately to incidents of self-harm to ensure the child’s immediate safety and well-being. When required, room searches are carried out in partnership with the child, promoting openness and trust. Relevant professionals are kept updated, which helps ensure a coordinated and multi-agency response. A child’s social worker said, ‘I feel the staff take really good care of [name of child]; the manager has been a great advocate to ensure they get the support they need.’

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How well children and young people are helped and protected: good

The manager and staff have a good understanding of the risks associated with children’s access to the internet. When concerns have arisen regarding potential exploitation, these were identified and immediately addressed. The police and placing authority were informed, resulting in a coordinated safeguarding response. Direct work with the child is supporting them in building their self-esteem and understanding what healthy, respectful relationships look like. Additionally, this helps the child learn how to stay safe online and become aware of the risks associated with internet use.

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How well children and young people are helped and protected: good

Allegations are generally well managed. When a concern has arisen, the manager and senior leaders have acted swiftly, ensuring timely referrals to the local authority designated officer. An internal investigation was promptly carried out, demonstrating a clear commitment to safeguarding. Risk assessments have been carried out and remain under regular review. However, on one occasion, a decision around staff lone working lacked sufficient scrutiny, which may have resulted in ineffective risk management.

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The effectiveness of leaders and managers: good

The registered manager is child focused, professional and devoted to her role in the children’s lives. She sets high expectations for staff and holds ambitious aspirations for the children. She consistently speaks about children with warmth and respect. When necessary, she also challenges other professionals to ensure that children are responded to with dignity and positive regard. This advocacy contributes to a culture whereby the children feel valued, and their needs remain central to practice and decision-making.

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The effectiveness of leaders and managers: good

The manager is experienced and knowledgeable. The staff team has mixed experience, and the manager plays a key role in embedding best practices across the staff team. One staff member said:

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The effectiveness of leaders and managers: good

‘I have worked under [name of manager] for a very long time now and can say I have learned so much and am still learning each day. She has helped improve my practice in many ways, and I couldn’t thank her enough for her constant support and motivation.’

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The effectiveness of leaders and managers: good

The manager’s commitment to staff development supports staff stability and commitment and positively influences the care and support children receive. Inspection report for children’s home: 2820714 4 The manager has robust systems in place for monitoring and oversight across all areas of practice. She provides staff with appropriate support and challenge, ensuring that learning is continually identified, shared and embedded. This promotes safe and consistent care.

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The effectiveness of leaders and managers: good

Staff receive regular supervision sessions. These are child focused and support staff development and well-being. Team meetings are regular and well attended. Staff have access to training that is relevant to the children’s associated risks and support needs. One staff member spoke about how recent training really helped them to consider how to defuse a situation and explained the different strategies they had learned to prevent children’s unwanted behaviour from escalating. This learning culture supports staff’s motivation, confidence and commitment to their role, creating a secure and predictable environment for children. Inspection report for children’s home: 2820714 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(b))

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Requirement Due date

In particular, ensure that effective safeguards are put in place when allegations have been made against staff and investigations are ongoing. 4 July 2025

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2820714 6

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Children’s home details

Registered provider address: Friendship Hall, Sutton New Road, Birmingham B23 6QR

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Children’s home details

Responsible individual: Benjamin Whillock

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Inspector

Mandy Wake, Social Care Inspector Inspection report for children’s home: 2820714 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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