Golden Eagle Parent and Child Placements

Inspection report for residential family centre: Golden Eagle Parent and Child Placements 1 Golden Eagle Parent and Child Placements Golden Eagle Parent and Child Placements 36 Ruskin Road, Belvedere DA17 5BB Inspected under the social care common inspection framework

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Information about this residential family centre

This residential family centre provides parental assessments for up to two families and is staffed on a 24-hour basis.

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Information about this residential family centre

The centre registered with Ofsted in July 2024. The manager has been in post since January 2025 and registered with Ofsted in May 2025.

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Information about this residential family centre

The responsible individual post is currently vacant. Ofsted is in the process of reviewing the suitability of the proposed responsible individual.

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Information about this residential family centre

At the time of this inspection, there was one family under assessment living in the centre.

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Overall experiences and progress of

children and parents, taking into account good

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Overall experiences and progress of

How well children and parents are helped and protected good

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Overall experiences and progress of

The effectiveness of leaders and managers good

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Overall experiences and progress of

The residential family centre provides effective services that meet the requirements for good.

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Overall experiences and progress of

Date of previous inspection: not previously inspected

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Overall experiences and progress of

Overall judgement at last inspection: not applicable

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Overall experiences and progress of

Enforcement action since last inspection: not applicable Inspection report for residential family centre: Golden Eagle Parent and Child Placements 2

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Overall experiences and progress of children and parents: good

The centre has a welcoming and friendly feel. Children and their parents receive individualised care and support that are tailored to meet their needs. Specialist tools are used with parents at the beginning of the assessment process to determine each parent’s preferred learning style. This helps staff to adapt their approach and methods used for the assessment. Visual prompts support parents who may have learning difficulties, ensuring that parents are offered a fair assessment of their parenting skills and capacity.

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Overall experiences and progress of children and parents: good

Since registration, three families have lived in the centre. One of these families stayed for the whole assessment process and a final parenting assessment was submitted to court. The centre has completed other assessments for legal proceedings, such as interim reports. The assessments are of good quality; they are balanced, demonstrating parents’ strengths as well as their vulnerabilities. They consider all aspects of parents’ capacity to meet their children’s needs, promote their welfare and comment on the risks for families at the point of referral. Assessments address presenting concerns by triangulating information from local authority chronologies and care plans, direct observations and key-work sessions to support assessment findings.

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Overall experiences and progress of children and parents: good

Staff demonstrate warmth and compassion towards families. Parents have opportunities to provide feedback to staff about the assessment process. Feedback is routinely requested from parents following key-work sessions, and parents receive weekly updates on their progress. This enables them to see what is working well and what could be improved.

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Overall experiences and progress of children and parents: good

Parents can share their views and suggestions at regular residents’ meetings. The registered manager addresses parents’ complaints promptly and directly with them. However, parents are not provided with a written formal outcome.

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Overall experiences and progress of children and parents: good

Parents, with support from staff, plan their weekly activities and timetable. Parents are encouraged to access various activities in the community, such as baby groups, baby massage and specialist parenting groups such as ‘mindful mums’. The centre offers targeted parenting support, such as the ‘freedom programme’ and the ‘Solihull parenting approach’.

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Overall experiences and progress of children and parents: good

Although the centre has a homely feel, there are some areas that require repairs and redecoration. The physical environment is small but adequate to accommodate two families. Inspection report for residential family centre: Golden Eagle Parent and Child Placements 3

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How well children and parents are helped and protected: good

Leaders, managers and staff demonstrate an effective commitment to safeguarding and promoting the welfare of children. Parents are supported to learn how to keep themselves and their children safe.

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How well children and parents are helped and protected: good

Staff have completed appropriate mandatory safeguarding training and show a good understanding of safeguarding procedures. The staff team’s communication with other professionals is frequent and effective.

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How well children and parents are helped and protected: good

Leaders, managers and staff respond promptly to any safeguarding concerns. They ensure that professionals involved with the family are fully informed. Managers and staff contribute positively to ensuring that safety plans are put in place swiftly to safeguard children.

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How well children and parents are helped and protected: good

Initial risk assessments are carried out and are included in the family placement plan. This accurately reflects the presenting concerns and the family’s needs and identifies strategies to support and mitigate against these risks. However, risk assessments are not consistently updated and included in the family’s placement plan. Targeted key-work sessions are held in response to any new risks identified.

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How well children and parents are helped and protected: good

Daily handovers take place between staff. This ensures that all relevant information is shared to enable staff to monitor and be alert to any emerging risk. This also allows staff to ensure that there are appropriate mitigation strategies in place.

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The effectiveness of leaders and managers: good

The registered manager is suitably qualified and experienced. She has high aspirations for the families, the staff and the overall running of the centre. The registered manager is an empathic and motivated individual who wants to provide the best care to the children and families who come to the centre. The proposed responsible individual is an experienced and qualified social worker who supports the management of the centre.

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The effectiveness of leaders and managers: good

Staff speak positively about the training offered to them and the opportunities given for accessing further formal qualifications. Despite having a good training offer, the registered manager does not have an effective system to track and monitor completion of staff training.

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The effectiveness of leaders and managers: good

Staff morale is good, with staff stating that the registered manager is ‘supportive’ and ‘always ready to listen’. Staff receive good-quality individual and group reflective supervision. However, the frequency of supervision is not always consistent.

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The effectiveness of leaders and managers: good

Leaders and managers have monitoring tools in place that provide a good general overview of the service. The registered manager has completed their first six- monthly Regulation 23 report. The report showed that leaders and managers have recognised areas for improvement in the centre and have plans to address them. Inspection report for residential family centre: Golden Eagle Parent and Child Placements 4 The registered manager has received positive feedback from parents and professionals. However, feedback is not routinely sought from parents after they have left the centre, and this is not included in the quality assurance process.

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The effectiveness of leaders and managers: good

The centre’s statement of purpose needs to be updated to reflect staffing changes and changes identified from the manager’s six-monthly report. Inspection report for residential family centre: Golden Eagle Parent and Child Placements 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person shall, before providing a family with accommodation in the residential family centre, or if that is not reasonably practicable, as soon as possible thereafter, draw up in consultation with the placing authority a written plan (in these Regulations referred to as “the placement plan”) setting out, in particular—

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Requirement Due date

an assessment of the risks, if any, which a resident at the residential family centre may present to their own health, safety and welfare or that of other residents or staff at the centre.

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Requirement Due date

The registered person shall supply a copy of the placement plan and any revision of it to the placing authority and to the parent within the family to which it relates. (Regulation 13 (1)(c) (2) (4))

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Requirement Due date

In particular, the registered person must ensure that there is a process for continually assessing the family’s risks and including information in placement plans. 1 August 2025

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Requirement Due date

The registered person shall establish a procedure (“the complaints procedure”) for considering complaints made to the registered person by a resident or a person acting on behalf of a resident.

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Requirement Due date

The registered person shall ensure that any complaint made under the complaints procedure is fully investigated.

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Requirement Due date

The registered person shall provide a written copy of the complaints procedure on request to any resident and any person acting on behalf of a resident.

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Requirement Due date

The registered person shall, as far as reasonably practicable, within 28 days after the date on which the complaint is made, or such shorter period as may be 1 August 2025 Inspection report for residential family centre: Golden Eagle Parent and Child Placements 6 reasonable in the circumstances, inform the person who made the complaint of the action (if any) that is to be taken.

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Requirement Due date

The registered person must ensure that a written record is made of any complaint or representation, the action taken in response, and the outcome of the investigation. (Regulation 20 (1) (2) (3) (5) (6))

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Requirement Due date

In particular, the registered person must ensure that the complaints procedure is robust and that parents are formally notified of the outcome of their complaint.

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Requirement Due date

The registered person shall compile in relation to the residential family centre a written statement (in these Regulations referred to as “the statement of purpose”) which shall consist of a statement as to the matters listed in Schedule 1.

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Requirement Due date

keep under review and where appropriate revise the statement of purpose and resident’s guide; and

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Requirement Due date

notify the Chief Inspector within 28 days of any such revision. (Regulation 4 (1) (4)(a)(b)) 1 August 2025

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Recommendations

 The registered person should ensure that the centre is well maintained and decorated. (Residential family centres: NMS, 11.25)  The registered person should seek feedback following a placement from parents, children (when of appropriate age) and professionals as part of their quality assurance process. (Residential family centres: NMS, 1.15)  The registered person should ensure that all staff are properly managed, appraised and supported. This relates to ensuring that staff receive regular supervision. (Residential family centres: NMS, 7.2)  The registered person should ensure that learning and development opportunities for staff, and their training records, are accurate and updated. (Residential family centres: NMS, 16.3) Inspection report for residential family centre: Golden Eagle Parent and Child Placements 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: Golden Eagle Parent and Child Placements 8

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Residential family centre details

Registered provider: Golden Eagle Parent and Child Placements

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Residential family centre details

Registered provider address: 36 Ruskin Road, Belvedere DA17 5BB

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Residential family centre details

Registered manager: Helena Asare Bediako

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Residential family centre details

Email address: info@goldeneaglecare.co.uk

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Inspector

Amanda Burrows, Social Care Inspector Inspection report for residential family centre: Golden Eagle Parent and Child Placements 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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