Children's Home run by The Twilight Care Group Limited in Leicester

Inspection report for children’s home: 2726075 1 Registered provider: Twilight Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned by a private company. It is registered to provide care for up to five children with emotional and social difficulties.

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Information about this children’s home

There has been no registered manager since 31 October 2024. Several managers have provided leadership since, but none have registered with Ofsted. The current manager is yet to submit an application to register.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2726075 2

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Inspection date Inspection type Inspection judgement

04/03/2025 Full Requires improvement to be good 03/12/2024 Full Inadequate 05/03/2024 Full Good Inspection report for children’s home: 2726075 3

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Overall experiences and progress of children and young people: good

Since the last inspection, one child has moved out of the home after living there for two years and two children have moved into the home over the past two weeks. Both children say that they are happy and that they feel supported.

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Overall experiences and progress of children and young people: good

Planned moves are carefully managed to ensure children’s needs are fully supported. Each child is given the opportunity to understand the home environment, meet staff and begin forming relationships before moving in. This helps children to settle in comfortably and to feel secure.

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Overall experiences and progress of children and young people: good

The house has recently been decorated, creating a homely and welcoming atmosphere. Staff encourage children to contribute towards caring for their environment. This enables children to feel proud of their home and supports a sense of belonging.

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Overall experiences and progress of children and young people: good

In the short time the children have been living in the home, they have developed positive relationships with staff. Staff help children to understand the value of positive behaviours, empathy, taking responsibility and making healthy choices. Staff support an inclusive culture where children participate and contribute towards decision-making. Children say that staff listen, and that they feel comfortable approaching staff for help and support.

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Overall experiences and progress of children and young people: good

Children are registered with appropriate health services, and specialist support is sought when necessary. Neither child is accessing any form of education. However, discussions have taken place with one child. This child has expressed their interest in and love for animals. There are plans to visit local colleges and to look at volunteering opportunities. The other child has only just moved into the home and meetings have been scheduled to address their educational needs.

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Overall experiences and progress of children and young people: good

Staff support children to maintain family connections, arranging and planning family visits. Regular updates are provided to family members to keep them informed and involved. Positive relationships between staff and family members have ensured effective communication in keeping children safe and supported.

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Overall experiences and progress of children and young people: good

Care-planning documents are reflective of the children’s individual needs. Staff are supporting one child with their faith and culture. They have arranged a visit to a place of worship and support the child with food shopping according to their specific needs. Staff have been especially sensitive to this child’s experience of their religion as it has not always been positive.

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How well children and young people are helped and protected: good

Children’s risk assessments and behaviour support plans capture patterns of behaviour and set out clear safeguarding strategies to reduce risk. These documents are regularly Inspection report for children’s home: 2726075 4 updated in response to children’s emerging concerns and evolving risks. However, recent incidents highlight further opportunities for learning and development in safeguarding practices.

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How well children and young people are helped and protected: good

Episodes of children going missing from the home are generally well managed, with good managerial oversight. Staff respond effectively once incidents are identified. Children also have the opportunity for return home interviews. However, the most recent incidents involving both children highlight a need for more robust preventative measures to be implemented. While staff acted appropriately after becoming aware of the incidents, earlier risk-reduction strategies could have prevented these instances.

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How well children and young people are helped and protected: good

Room searches are not consistently implemented as part of safety planning. In a recent incident, staff were aware of suspicions regarding a child potentially smoking or drinking alcohol, yet no room search was conducted. While the manager had oversight of the incident, a room check was not considered. This highlights a gap in the home’s application of its safety protocols and the need for greater consistency in safeguarding practice.

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How well children and young people are helped and protected: good

A recent physical intervention occurred the day before the inspection. Management planned to review the incident report; however, this was delayed due to inspection commitments. Upon review, it was found that the report had not been recorded in line with regulations. Managers took swift action to ensure the staff member completed the report and have reinforced the importance of the timely and accurate recording of all incidents, including those involving physical intervention.

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How well children and young people are helped and protected: good

Staff demonstrate a proactive approach in supporting children at risk of drug and alcohol misuse by making appropriate referrals and offering emotional support. Risks related to self-harm are well understood and managed effectively, with a multi-agency approach underpinning safety planning.

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The effectiveness of leaders and managers: requires improvement to be good

The manager has been employed in the home since April 2025; however, there has been no application to register with Ofsted.

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The effectiveness of leaders and managers: requires improvement to be good

The manager demonstrates an understanding of the home’s strengths and areas of improvement. However, leaders have failed to ensure that Regulation 44 reports are sent to Ofsted in a timely way. This prevents the regulator from undertaking a thorough evaluation of safeguarding practice.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders understand the needs of the children and demonstrate clear intent to safeguard and support them. The team works well together, and there is a strong ethos of care.

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The effectiveness of leaders and managers: requires improvement to be good

The manager has ensured that risk assessments, behaviour support plans and care plans are regularly reviewed and appropriately tailored to each child’s needs. However, there are notable shortfalls in consistency, oversight and the application of key Inspection report for children’s home: 2726075 5 safeguarding and operational standards. Agency staff were unaware of key risk assessments, resulting in poor decision-making during a safeguarding incident. This indicates gaps in induction, briefing or oversight of temporary staff.

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The effectiveness of leaders and managers: requires improvement to be good

Staff have not been fully supported to complete their diploma within the timescales; however, the new manager acknowledges this and is working with staff to address it.

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The effectiveness of leaders and managers: requires improvement to be good

Multi-agency work is evident, particularly in cases involving self-harm and emotional support, with external professionals involved in safety planning and well-being strategies. Managers provide oversight and staff learning is identified and addressed. Professional input is sought to inform ongoing care planning. Inspection report for children’s home: 2726075 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home.

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Requirement Due date

This specifically relates to the manager ensuring there are no delays in responding to known safeguarding risks. That all staff including agency staff have an induction and a thorough understanding of children’s risks and safety plans. The manager must also ensure staff are supported to gain the appropriate qualifications in a timely way. This also includes managers reviewing and learning from incidents to improve practice. 1 October 2025 Inspection report for children’s home: 2726075 7 The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(i)(iii)(v)(vi)(viii)(b))

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Requirement Due date

This particularly relates to all staff ensuring they always follow children’s safety plans and risk assessments. Staff must ensure they follow safeguarding policies, including completing the relevant documentation following an incident. This also relates to staff ensuring they have measures in place to manage the relationships between children living in the home. 1 October 2025

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Requirement Due date

The registered provider must appoint a person to manage the children’s home if —

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Requirement Due date

there is no registered manager in respect of the home; and

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Requirement Due date

does not satisfy regulation 28; or 1 October 2025 Inspection report for children’s home: 2726075 8 is not, or does not intend to be, in day-to-day charge of the home.

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Requirement Due date

If the registered provider appoints a person to manage the home, the registered provider must, without delay, give HMCI notice of—

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Requirement Due date

the name of the person so appointed; and

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Requirement Due date

the date on which the appointment takes effect.

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Requirement Due date

(Regulation 27 (1)(a)(b)(i)(ii)(iii)(2)(a)(b))

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Requirement Due date

The registered person must ensure that an independent person visits the children’s home at least once each month.

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Requirement Due date

The independent person must provide a copy of the independent person’s report to—

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Requirement Due date

This relates to the leader’s responsibility to ensure that Regulation 44 reports are submitted to Ofsted in a timely manner. 1 October 2025

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2726075 9

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Children’s home details

Registered provider: Twilight Care Group Ltd

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Children’s home details

Registered provider address: 5 High View Close, Leicester LE4 9LJ

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Inspectors

Tazim Akhtar, Social Care Inspector Kayleigh Spinks, Social Care Inspector Inspection report for children’s home: 2726075 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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