Sunningdale Supported Accommodation

Inspection report for supported accommodation provider: Sunningdale Supported Accommodation 1 Sunningdale Supported Accommodation Registered provider: Enhanced Young Person’s Care Ltd

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Inspected under the social care common inspection framework

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provider

A private provider operates this supported accommodation service. The service can accommodate up to 11 children in self-contained units where the accommodation is for their sole use.

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provider

At the time of the inspection, the service provided support for five children aged 16 to 17 years.

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provider

The service manager registered with Ofsted when the provider was registered in February 2024.

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provider

Inspection dates: The inspection was announced on 16 June 2025 and started that day. The inspectors were on site from 18 to 19 June 2025.

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Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately three years.

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Summary of findings

Positive and trusting relationships between children and staff are embedded in the practice that occurs in this service. Children said that they feel valued, respected and heard.

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Summary of findings

Children feel safe living in their homes. They receive support from staff who are familiar with their needs and vulnerabilities. Staff are curious about children’s lives, and this helps staff and children to work together to develop meaningful support plans and safety plans when required. Inspection report for supported accommodation provider: Sunningdale Supported Accommodation 2 Leaders and managers are invested in the children’s short-term and long-term outcomes. They have children’s best interests at the centre of their decision-making across the service. Inspection report for supported accommodation provider: Sunningdale Supported Accommodation 3

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Overall experiences and progress of children

Children develop trusting and secure relationships with staff, who treat them with dignity and respect. Staff invest in understanding children’s needs by taking time to get to know them. They sensitively and safely promote children’s individual identities. For example, they support children observing religious festivals at night and support one child to safely grow plants for their belief in witchcraft. Children said that they find the staff ‘friendly, helpful, understanding and non-judgemental’.

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Overall experiences and progress of children

Children are consulted regularly about their views, wishes and feelings. Staff are creative in seeking children’s views using methods that are accessible and engaging for individual children. Staff advocate well for the children and support their rights. For example, they provide unlimited access to interpreters and independent advocates when needed. Children said that they can talk to staff ‘at any time’ and feel comfortable in approaching any member of staff with their issues, concerns or complaints. They said that they know that any matters raised will be dealt with and that they will receive advice, help and support.

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Overall experiences and progress of children

Children are supported to maintain good emotional and physical health. They receive help to develop a positive self-view and resilience while moving into adulthood. Staff support children to register with universal health services. When children require more-specific support around their physical or emotional health, staff make onward referrals. Additionally, staff support children to learn about health topics, such as sexual health.

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Overall experiences and progress of children

Children are supported to design meaningful independent living goals. This helps to promote engagement with support sessions. Staff are sensitive to suitable ways of supporting children to meet their needs. For example, children voiced the potential stigma they feel in going to the food bank and, as a result, staff opened an eco- shop. This is an effective way of supporting children to learn budgeting skills.

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Overall experiences and progress of children

Most children attend education or training regularly. When children are not in education, staff explore barriers and work with the virtual headteacher and training providers to develop meaningful plans. In addition, the registered service manager explores bespoke education opportunities. For example, she has recently taken part in a local pilot scheme that provides in-house education to children who cannot access mainstream learning services. This helps children who face barriers to education to gain qualifications.

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How well children are helped and protected

At the centre of this service is a staff team and manager who focus on improving children’s outcomes and safety. Staff are attuned to children’s needs and vulnerabilities and take effective action to reduce any potential risks to their safety and well-being. They understand the value of developing positive and trusting relationships with children as a foundation for overall progress in children’s lives. Inspection report for supported accommodation provider: Sunningdale Supported Accommodation 4 Leaders and managers effectively assess the suitability of children’s readiness to live in supported accommodation. They gather information about children’s previous experiences and current circumstances before agreeing their placements. When children move into their new home they are supported at a pace that is right for them. Leaders and managers take time to help children to get to know the staff and the other children living in the service. This helps children to settle into their new

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How well children are helped and protected

Risks to children are identified and responded to in a sensitive and child-focused manner. Staff are curious about children’s lives and demonstrate empathy towards their individual circumstances. Children co-design their safety plans either face to face with their key worker or through an interactive app that is being used in the service. This helps children to have autonomy over their support and to become increasingly safe.

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How well children are helped and protected

Children are benefiting from the in-house psychologist who helps staff to understand children’s individual circumstances. The psychologist supports staff to understand children’s past experiences, their thoughts, feelings and presentations. In addition, they provide bespoke workshops to staff before children arrive in the service and when children are experiencing difficulties. This trauma-informed approach is embedded in practice across the service.

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How well children are helped and protected

Recruitment practice is carried out in line with safer recruitment principals. However, the manager does not sufficiently explore gaps in employment. She does not ascertain the actual start and end date of staff’s previous employment. As a result, the manager does not assure herself that the candidate has provided a full employment history.

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How well children are helped and protected

The quality of children’s accommodation varies. Children’s individual flats have suitable furnishings and equipment to enable children to live independently. However, communal hallways and entrance halls require maintenance. For example, some blinds do not fit the window to provide privacy, and damage to walls has not been repaired. This does not provide children with a homely and welcoming environment to live.

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The effectiveness of leaders and managers

The registered service manager has high aspirations for children while living in this service and for their futures. She is attuned to children’s individual needs and advocates for children and their best interests.

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The effectiveness of leaders and managers

Children are supported by a staff team who are invested in their futures and their preparation for adulthood. Staff complete an induction plan with the manager and her deputy. They are encouraged to reflect on their learning and practice, and to provide feedback that leaders and managers use to develop the service. Staff said that they enjoy their work and feel valued. Inspection report for supported accommodation provider: Sunningdale Supported Accommodation 5 The registered service manager and staff work collaboratively with other agencies involved in children’s support. One professional said, when referring to a child who has recently enrolled in education after a prolonged period of not being in education, ‘It’s like they have a magic wand’.

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The effectiveness of leaders and managers

The manager is fully aware of individual children’s needs. She identifies when gaps in children’s support occur and takes appropriate action to ensure that their wider needs can be met. Equally, when children do not settle in their new home or their needs increase, the manager challenges placing authorities to ensure that appropriate arrangements for alternative support is provided.

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The effectiveness of leaders and managers

The manager is invested in staff development. She provides a wide range of training to ensure that staff have the skills and knowledge to understand how to meet children’s needs. When new needs arise, the manager undertakes research and sources relevant training or guidance for staff. For example, one child has beliefs in witchcraft. Staff completed training around this topic and are now able to support the child and recognise and respond to any areas of concern.

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The effectiveness of leaders and managers

The manager ensures that the team are working consistently to the values of the service, the statement of purpose and children’s individual support plans. She uses team meetings, weekly briefings, supervisions and reflective practice sessions to communicate clear goals and objectives to staff. This helps staff to understand the expectations of their roles.

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The effectiveness of leaders and managers

Monitoring of the service is effective. The manager reviews all aspects of service delivery and measures her findings against the impact on children. She is efficient in developing new ideas and solutions to improve the service. Her leadership style is one of consultation and collaboration with both children and staff. She ensures that staff understand the reasons why new approaches, strategies and developments are implemented. For example, she has recently developed champion roles in areas that are important to children. This approach promotes a culture of working together to improve the services that are available to children. Inspection report for supported accommodation provider: Sunningdale Supported Accommodation 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces. (Regulation 6 (1) (2)(b)(viii)) 20 September

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Recommendation

 The registered person is responsible for ensuring that recruitment practices are in place that ensure staff are fit to work with children and that they have the relevant skills, qualifications and recent experience to meet the needs of the children. In particular, the registered person should ensure that gaps in employment are fully recorded and explored during recruitment procedures. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, Page 16)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Sunningdale Supported Accommodation 7

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Supported accommodation provider details

Registered provider: Enhanced Young Person’s Care Ltd

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Supported accommodation provider details

Registered provider address: 1 Fox Street, Sunderland Road, Gateshead, Tyne and Wear NE10 0BD

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Supported accommodation provider details

Registered service manager: Rebecca Roberts

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Supported accommodation provider details

Email address: rebecca.roberts@enhancedyps.com

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Inspectors

Beth Forster, Social Care Inspector Shelley Chowdhury, Social Care Inspector Inspection report for supported accommodation provider: Sunningdale Supported Accommodation 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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