Children's Home run by Prime Calibre Care Ltd in Medway

Inspection report for children's home: 2660433 1 Registered provider: Prime Calibre Care Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately owned home that provides care for up to five children with learning disabilities. At the time of this inspection, there were five children living in the home. The inspector met with all the children during the inspection.

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Information about this children’s home

The manager of the home registered with Ofsted in December 2021.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report for children's home: 2660433 2

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Inspection date Inspection type Inspection judgement

18/03/2025 Full Requires improvement to be good 13/12/2023 Full Good 08/06/2022 Full Good Inspection report for children's home: 2660433 3

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Overall experiences and progress of children and young people: good

Since the last inspection, four children have remained living in the home and one child has moved into the home in an emergency. This was well planned and the other children living in the home were consulted as part of the move.

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Overall experiences and progress of children and young people: good

The staff have established excellent communication systems, individualised for all the children. This enables the children to share their views, wishes and feelings. All the children continue to make progress with their communication and expand their vocabulary.

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Overall experiences and progress of children and young people: good

All the children are making progress. They have individual targets, which form part of their care planning. The children have tailored key-working plans which map out how their goals will be achieved and enable staff to support their progress consistently. One child recently visited the barbers for the first time. This is exceptional progress for this child.

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Overall experiences and progress of children and young people: good

Children are supported to have structed, individual routines to support their day. This includes lots of options and choices on how they spend their free time. This was called siesta time but has been changed to be more reflective of what the children do in practice. For example, they can use this time to chill out, play, spend time in the garden or watch something on their tablets or a TV show.

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Overall experiences and progress of children and young people: good

Most of the children are accessing education. This varies for some children who are on a part-time timetable, with tutoring to enable them to re-engage in education as part of their education, health and care plans.

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Overall experiences and progress of children and young people: good

All the children are in good health and have their ongoing health needs met, such as ensuring that they have their regular medical reviews and are registered with local services. Additionally, the registered manager has involved specialist health professionals to ensure that children with complex health needs get the right support and treatment to help them.

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Overall experiences and progress of children and young people: good

Care planning is informative and gives guidance to staff on how to support the children with their individual care planning support and needs. They are regularly updated to reflect any changes and meet children’s identity and diverse needs.

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How well children and young people are helped and protected: good

The staff know the children well and they have secure relationships centred on building trust with the children, to enable them to express their needs and feel safe. Inspection report for children's home: 2660433 4 There are suitable checks in place to ensure health and safety on the premises is maintained. Children have personalised emergency evacuation plans to support them in the event of a fire.

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How well children and young people are helped and protected: good

The staff are aware of children’s needs and how they can safely support them in times of distress. This includes using personal protective equipment to safeguard staff. This is done discreetly and with minimal impact on children’s well-being and dignity to help them feel cared for and nurtured.

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How well children and young people are helped and protected: good

When a child has made an allegation, the registered manager has taken action to safeguard the child and report this to the child’s relevant professionals. However, in one isolated incident, this was not reported to the regulator.

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How well children and young people are helped and protected: good

When children need support from staff in managing some of their behaviours, the staff implement consistent boundaries. This has led to a reduction in incidents. However, records do not always capture management oversight in speaking with the child and staff to reflect and offer any learning from this. Therefore, this requirement is partially repeated.

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The effectiveness of leaders and managers: good

Senior leaders have well-established systems in place to ensure there is effective oversight of the quality of children’s care. The registered manager has meticulously designed care planning and risk mitigation tools to explore every aspect of a child’s support needs and how these can be met. These records capture a snapshot of children’s lives and give staff the guidance they need to support children’s needs effectively.

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The effectiveness of leaders and managers: good

There is a consistent team of staff in place to support the children. There are high staffing ratios to support the children’s complex needs.

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The effectiveness of leaders and managers: good

The staff are provided with training, learning and development opportunities to enable them to provide the care and support that children need. This includes refresher training to meet the needs of children when they first move into the home, as well as ongoing ad-hoc sessions in team meetings to upskill staff. Consequently, the staff have the skills and knowledge to support the children.

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The effectiveness of leaders and managers: good

The staff meet with each other and senior leaders on a regular basis to discuss the needs of the children and the smooth running of the household. They take part in quizzes to refresh their knowledge on the children and their own practice. This supports the staff to have excellent communication and provide consistent care for the children.

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The effectiveness of leaders and managers: good

Feedback from external professionals and families is very positive. In relation to a child who had recently moved into the home, one professional commented, ‘[name of child] has done fantastic’, and praised the registered manager who ‘has been fantastically proactive’ in advocating for this child. One family member said, ‘Staff are fantastic. We see how happy [name of child] is there. They are doing wonders with [name of child]. Inspection report for children's home: 2660433 5 The registered manager is committed to ensuing children receive good-quality care, adhering to the home’s ethos and vision shared by staff that ‘the children are safe and happy and flourish here’. The staff are dedicated and care about the children. They feel supported by senior leaders and each other. One staff reflected on the care for children and said, ‘It’s about building real connections and helping them feel like they matter.’

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The effectiveness of leaders and managers: good

Inspection report for children's home: 2660433 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(b)(i)(ii)(c)) 31 August 2025

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Recommendation

 The registered person should notify Ofsted and other relevant persons if one of the situations specified in regulation 40(4)(a)-(d) occurs. In particular, the registered person should notify the regulator without delay of any allegation against the home or a person working in the home. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 63, paragraph 14.10)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2660433 7

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Children’s home details

Registered provider: Prime Calibre Care Ltd

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Children’s home details

Registered provider address: PO Box Suite 158, 176 South Street, Romford RM1 1BW

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Children’s home details

Registered manager: Moneat Grant-Williams

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Inspector

Sara Stoker, Social Care Inspector Inspection report for children's home: 2660433 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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