Bluebell

Inspection report for supported accommodation provider: Bluebell 1 Bluebell Registered provider: Revolve Therapy and Training Ltd

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is operated by a private provider. The service can accommodate up to four children living in one shared property that is limited to looked-after children and care leavers. The provider operates in north-west England.

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provider

The provider was registered in September 2023. The same individual performs the duties of both the registered service manager and nominated individual. They have been in post since registration.

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provider

Inspection date: The inspection was announced on 16 June 2025 and started that day. The inspector was on site on 18 June 2025.

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Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be in approximately three years.

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Summary of findings

Children have positive and respectful relationships with staff and feel that staff care about them.

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Summary of findings

Children make good progress when living here. They learn appropriate ways to manage challenging situations and learn the skills they need for when they move on to live independently.

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Summary of findings

The manager is visible and approachable. She has high expectations, which cascade down through the staff team.

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Summary of findings

Staff receive good support and training to ensure that they have the skills they need to support children. Inspection report for supported accommodation provider: Bluebell 2

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Overall experiences and progress of children

Children are happy living in their accommodation. They live in a homely and welcoming environment, which they can individualise. There have been improvements made to the property, following consultation with children. For example, staff involve children when choosing colour schemes and shopping for new items. This means that they can practise furnishing a home on a budget, helping them to prepare for setting up their own home in the future. It also means that they respect the home they live in.

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Overall experiences and progress of children

Children have positive and trusting relationships with staff who support them. One child said, ‘Staff are sound; I like them all.’ Children also say that staff help them learn independent living skills and to prepare for adult living.

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Overall experiences and progress of children

Staff are empathetic. They understand the impact of previous trauma on children. They provide sensitive support to children and encourage them to attend education, training or employment. Staff also celebrate children’s achievements, helping improve children’s confidence and self-esteem.

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Overall experiences and progress of children

Staff support children to register with universal health services and with accessing specialist support services. This means that the children’s health needs are being met.

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Overall experiences and progress of children

Children usually move into their accommodation in a planned way. They receive information about the service in advance and make an introductory visit before moving in. This reduces children’s anxiety about their move and helps them to settle in.

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Overall experiences and progress of children

Similarly, transitions are well planned. Staff ensure that they equip children with the skills they need for independent living and have the correct support services around them to succeed. Previous residents keep in touch with the service. This shows the positive effect and relationships that staff had with children.

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Overall experiences and progress of children

Children know how to make a complaint, although none have done so since the service was registered almost two years ago.

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How well children are helped and protected

Staff have a good understanding of children’s risks and vulnerabilities. Each child benefits from a well-considered risk management plan. This ensures that all staff know how to respond to children in the most appropriate way.

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How well children are helped and protected

Managers are reflective. They take forward learning from previous incidents when they regularly review them. This ensures that staff are alert to any recent developments and are best able to respond to the challenge presented. Inspection report for supported accommodation provider: Bluebell 3 There have been some episodes of children being missing from home. Generally, incidents soon reduce as the child settles into the home and wants to spend time there. Staff respond quickly and effectively if a child is missing from home. This includes trying to contact the child and those close to them. When the child is located, staff welcome them back on their return. The child also meets with an independent person, giving them the chance to raise any concerns with a third party.

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How well children are helped and protected

Rules and boundaries in the home are clear. Children know what is expected of them and their fellow residents. This provides them with safety and security. One child said, ‘This is a safe place for me, and I’m not alone.’

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How well children are helped and protected

Staff respond well to serious incidents and work well with other safeguarding partners, such as the police. However, managers do not report all serious incidents to Ofsted. This limits Ofsted’s ability to ensure that the provider has taken the necessary actions to keep children safe.

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How well children are helped and protected

Thorough staff recruitment processes ensure the integrity of those working with children. Children play an integral part in the recruitment process, devising their own questions and forming their own interview panel. Children’s views are heard and appreciated. This involvement also helps develop children’s thought processes and decision-making skills.

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The effectiveness of leaders and managers

The registered manager is suitably qualified and experienced. She is a dynamic and enthusiastic leader. She is passionate about making a positive difference to children’s lives. This enthusiasm cascades down to staff supporting children.

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The effectiveness of leaders and managers

Staff feel well supported and appreciated. The manager is visible and accessible. Regular reflective supervision ensures that staff know how best to support children. Staff turnover is minimal, illustrating that staff enjoy their work.

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The effectiveness of leaders and managers

Staff have the opportunity to share their views during supervision and at regular team meetings. However, there is no formal staff consultation process, and staff’s views do not contribute to the quality of support review. This limits the effectiveness of the review.

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The effectiveness of leaders and managers

The registered person keeps policies and procedures under regular review. However, updated copies of the statement of purpose have not been sent to Ofsted as required by regulation.

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The effectiveness of leaders and managers

The registered person has, on occasion, agreed to admit children who at the time of admission had additional support needs. These were outside of suitability for supported accommodation. However, when the level of support needs has become apparent after moving in, managers have worked closely with the local authority to find a more appropriate place for the child to live. They have been able to move out in a planned way. Inspection report for supported accommodation provider: Bluebell 4 The registered person is supportive of staff training and development. Staff complete a range of essential training during induction and probation, as well as specific training to help them meet the support needs of children living at the provision. Staff are positive about the quality of training. Staff are also expected to complete a formal residential childcare qualification. This equips staff with the knowledge and understanding they need to offer high-quality support to children.

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The effectiveness of leaders and managers

The registered service manager has several auditing and monitoring tools. She uses these to ensure the effective running of the service and to monitor children’s progress. This information contributes to her regular quality of support reviews. These are a critical reflection of the service over the last six months. The concluding action plan helps drive forward improvements in a timely way.

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The effectiveness of leaders and managers

Partner agencies working with the service are unanimously positive about working with Bluebell. They comment on the excellent communication and flexible approach to meet the needs of children, consequently giving children the best possible support and opportunities to thrive. Inspection report for supported accommodation provider: Bluebell 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f))

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Requirement Due date

In particular, ensure that all serious incidents are notified to Ofsted. 31 July 2025

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a 31 July 2025 Inspection report for supported accommodation provider: Bluebell 6 review (“a quality of support review”) at least once every six months, which must take into account—

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons. (Regulation 32 (1)(c))

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Requirement Due date

In particular, the registered person must ensure that staff are consulted and their views detailed in the quality of support review.

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Requirement Due date

keep the statement of purpose under review and, where appropriate, revise it, and

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Requirement Due date

notify the CIECSS of any revisions and send the CIECSS a copy of the revised statement within 28 days of the revision. (Regulation 9 (3)(a)(b))

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Requirement Due date

In particular, forward any updated documents to Ofsted on completion. 31 July 2025

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Recommendation

 The registered person should ensure that they lead and manage the service in a way that delivers the ethos, outcomes and approach set out in the provider’s statement of purpose, particularly in relation to ensuring that supported accommodation is the most suitable environment for children to live in. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 16)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Bluebell 7

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Supported accommodation provider details

Registered provider: Revolve Therapy and Training Ltd

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Supported accommodation provider details

Registered provider address: Trident House, 105 Derby Road, Bootle L20 8LZ

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Supported accommodation provider details

Registered service manager: Nicola Ellis

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Supported accommodation provider details

Email address: nicola.ellis@revolvetherapy.co.uk

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Inspector

Mandy Williams, Social Care Inspector Inspection report for supported accommodation provider: Bluebell 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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