Children's Home run by Parkview Care (Broadstairs) Limited in Cambridgeshire

Inspection report for children’s home: 1274846 1 Registered provider: Parkview Care (Broadstairs) Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately run and provides care for up to six children who experience social and emotional difficulties.

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Information about this children’s home

At the time of this inspection, three children were living at the home. One child was staying away from the home during the inspection.

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Information about this children’s home

The registered manager left in February 2024. A manager was appointed in August 2024 and has applied to register with Ofsted.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: 10 September 2024

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requires improvement to be good

Overall judgement at last inspection: good

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requires improvement to be good

Enforcement action since last inspection: On 15 October 2024, a monitoring visit was carried out, and serious and widespread concerns were identified. A notice restricting accommodation and a compliance notice were served regarding leadership and management. Ofsted carried out a monitoring visit on 19 November 2024. At this visit, the compliance notice was determined to have been met, and the notice restricting accommodation was lifted. Inspection report for children’s home: 1274846 2 Inspection report for children’s home: 1274846 3

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Inspection date Inspection type Inspection judgement

10/09/2024 Full Good 19/12/2023 Full Good 20/06/2022 Full Good 01/03/2022 Interim Improved effectiveness Inspection report for children’s home: 1274846 4

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improvement to be good

The home is currently unsettled, which has led to periods of instability for children. Since the last inspection, five children have moved into the home, and six children have moved out. The children spoke with the inspector and contributed to the inspection.

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improvement to be good

Three children have talked to managers and staff about the negative dynamics in the children’s relationships. This has worried children and left them feeling uneasy and uncomfortable.

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improvement to be good

Three children were given notice following safeguarding incidents. One child had to move immediately. Three other children have moved on in a planned way. Two of those children moved to other homes run by the same provider, and one moved to supported accommodation. Despite the high number of moves and changes, some of the children have made progress from their starting points.

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improvement to be good

One child had to move to a holiday home after a new child moved in. The dynamics between the children became difficult to manage. This situation occurred during a crucial period as the child was taking their GCSEs.

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improvement to be good

The relationships between children have meant that some children have felt unsafe. One child received serious threats and had her bedroom door kicked repeatedly. Although staff resolved these issues, a child had to move out suddenly. This does not support a safe family-type home.

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improvement to be good

Children have experienced sudden staff changes following serious concerns about staff practice. Allegations have identified that a member of staff has caused children further harm. This member of staff is no longer at the home following the conclusion of an internal investigation. Other allegations made by children have ongoing investigations with external agencies. The children have good relationships with other staff.

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improvement to be good

One child said that the home requires repairs. Parts of the home are unwelcoming, and there are cracks in the walls. The cloakroom has a paper towel dispenser, and the grey corridors have noticeboards and clinical lighting.

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improvement to be good

Leaders and managers advocate and challenge other professionals when they are not acting in the best interests of the child or responding in a timely way. This has led to an action plan being created with a specialist mental health service, the police and the local authority to support a child.

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improvement to be good

Children are encouraged and supported to take responsibility for their actions. A restorative approach was taken when children upset a neighbour. They took Easter eggs Inspection report for children’s home: 1274846 5 to the neighbour and apologised for the disruption. As a result, they have improved relationships with the neighbour.

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improvement to be good

A significant incident led to a child moving out of the home. This move was a sudden ending for the child. The incident that resulted in the move escalated significantly when staff provided the child with an item known to be a risk for the child and then asked for it back.

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improvement to be good

One child moved to another home in the organisation. Another child moved to temporary accommodation. Volatile dynamics between children in the home was a contributing reason for this.

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improvement to be good

There have been some incidents where children have gone missing from the home. One child said they went missing from the home to avoid being with the other children. The staff have responded appropriately. Staff try to locate the children, and they work with children’s families and other professionals to support a quick return.

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improvement to be good

Restraint is rarely used at this home. The staff use a range of strategies to help children to express themselves in safer ways.

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improvement to be good

When children harm themselves, staff respond with care and compassion. Staff seek to understand children’s feelings and offer them alternative strategies to express their emotions. As a result, children feel comfortable speaking with staff about their thoughts of self-harm.

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The effectiveness of leaders and managers: requires improvement to be good

The manager is a registered social worker who is working towards the required leadership and management qualification. She has been in post since August 2024 and has applied to register with Ofsted.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders and managers work proactively across agencies. Relationships have been established with the local police and specialist health professionals, ensuring that children have access to necessary, helpful and individualised support.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders and managers are working to improve the quality of care by ensuring that the workforce has the necessary skills, knowledge and abilities to meet the children’s individual needs. Specific training has been sourced to provide staff with the necessary knowledge and skills to support the children.

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The effectiveness of leaders and managers: requires improvement to be good

Managers and staff participate in regular reflective and focused supervision sessions. The team holds monthly child-focused meetings. Both provide the time and opportunity for staff to recognise their strengths and identify areas for development to improve the quality of care for children. Inspection report for children’s home: 1274846 6 A significant safeguarding incident was not reported to Ofsted, which does not support the regulator’s oversight of the home.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders’ and managers’ oversight of records is not proficient. One child’s information was recorded on another child’s records. Despite the changes in the children living at the home, there has been no review of a staff risk management plan regarding children spending time in each other’s bedroom’s. As a result, staff do not have the necessary information to be able to manage this risk.

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The effectiveness of leaders and managers: requires improvement to be good

A social worker expressed concern after their child moved into the home, believing that they had been misguided about the child being compatible with the children already resident and the level of stability within the home. They began looking for an alternative home for the child.

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The effectiveness of leaders and managers: requires improvement to be good

The independent visitor reports have not been provided to Ofsted promptly. This reduces the external safeguard intended.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders and managers review all incidents and routinely carry out debriefs with staff and children. Any learning from incidents is shared in behaviour management plans for staff review. This helps staff to provide the children with individualised support that meets their needs. Inspection report for children’s home: 1274846 7

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

manage relationships between children to prevent them from harming each other;

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies. (Regulation 12 (1) (2)(a)(i)(iv)(vi)) 2 August 2025

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation13 (1)(a)(b) (2)(h))

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Requirement Due date

In particular, ensure that the information recorded about each child is relevant to that child and that risk management plans are reviewed and updated in line with changes. 2 August 2025 Inspection report for children’s home: 1274846 8 The care planning standard is that children—

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Requirement Due date

have a positive experience of arriving at or moving on from the home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home’s statement of purpose. (Regulation 14 (1)(b) (2)(a))

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Requirement Due date

In particular, ensure that all children’s needs and risks are understood and that these are compatible with those of the other children living at the home. 2 August 2025

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

there is an allegation of abuse against the home or a person working there; and

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(c)(e)) 2 August 2025

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Requirement Due date

The registered person must ensure that an independent person visits the children’s home at least once each month.

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Requirement Due date

The independent person must provide a copy of the independent person’s report to—

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Requirement Due date

HMCI. (Regulation 44 (1) (7)(a)) 2 August 2025

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Recommendation

 The registered person should ensure that the home is a nurturing and supportive environment that meets children’s needs. In particular, the environment should be homely and not appear institutionalised. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.9) Inspection report for children’s home: 1274846 9

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 1274846 10

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Children’s home details

Registered provider: Parkview Care (Broadstairs) Limited

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Children’s home details

Registered provider address: The Brentano Suite Solar House, 915 High Road, North Finchley, London N12 8QJ

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Inspector

Sarah Cooper, Social Care Inspector Inspection report for children’s home: 1274846 11 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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