Children's Home run by Aspris Children’s Services Limited in West Berkshire

Inspection report for children's home: SC486479 1 SC486479 Registered provider: Aspris Children’s Services Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private organisation. The home provides care for up to five children with complex needs and/or special educational needs and/or disabilities. There were four children and young people living in the home at the time of inspection.

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Information about this children’s home

The manager registered with Ofsted in September 2021.

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Information about this children’s home

Inspectors were aware during this inspection that serious child protection allegations were being investigated by the appropriate authorities. While Ofsted does not have the power to investigate allegations of this kind, actions taken by the setting in response to the allegations were considered alongside other evidence available at the time of the inspection to inform inspectors’ judgements.

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Overall experiences and progress of

children and young people, taking into account

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inadequate

How well children and young people are helped and protected inadequate

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inadequate

The effectiveness of leaders and managers inadequate

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inadequate

There are serious and widespread failures that mean children and young people are not protected or their welfare is not promoted or safeguarded, and the care and experiences of children and young people are poor, and they are not making progress.

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inadequate

Overall judgement at last inspection: good

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inadequate

Enforcement action since last inspection: none Inspection report for children's home: SC486479 2

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Inspection date Inspection type Inspection judgement

23/07/2024 Full Good 31/05/2023 Full Good 08/06/2022 Full Good 02/11/2021 Full Good Inspection report for children's home: SC486479 3

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Overall experiences and progress of children and young people: inadequate

Children and young people do not receive care that meets their individual needs and are not supported to reach their potential. This is because there are significant shortfalls in the skills and knowledge of staff caring for children and young people in this home.

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Overall experiences and progress of children and young people: inadequate

Children and young people do have positive relationships with some core staff. However, there is insufficient staff available to support them. This is because many staff are absent from the home while serious safeguarding allegations are investigated by relevant agencies. When alternative staff cover is brought into the home, children and young people are not consulted. For one child, these frequent changes have caused significant anxiety. This child described feeling unsafe in the home.

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Overall experiences and progress of children and young people: inadequate

The combination of children and young people living together is not conducive to positive experiences for them. This is because children and young people do not have positive relationships with each other. They are physically assaulted by one another or fearful of such, which leads to them locking themselves in their bedrooms. Leaders, managers and staff fail to take effective action to address this. Furthermore, parents and relevant professionals are not informed when these incidents arise. This prevents decisions about the care of children and young people being made in respect of their well-being and best interests.

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Overall experiences and progress of children and young people: inadequate

Children and young people who depend on the use of aids to communicate effectively are not supported to use them. Consequently, children and young people’s views, wishes and feelings are not actively sought, meaning they are not incorporated or considered in children’s plans, the day-to-day operation of the home or staff’s understanding of their needs and wants. This leaves children and young people at risk of harm, as they are not provided with the necessary means to communicate.

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Overall experiences and progress of children and young people: inadequate

The educational progress of children and young people is inconsistent. Three children and young people are in education and are supported by staff to attend an educational provision daily. However, one child is not in education. While this is a new occurrence, staff do not make structured plans for the day. This resulted in the child spending two days in bed.

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Overall experiences and progress of children and young people: inadequate

Children’s health needs are not consistently met. Plans and records that guide staff in this area are not easy to locate or navigate, and key documents are out of date. For one child, an important assessment had been delayed for over 12 months as there had been no follow up by the registered manager. Another child experienced a delay in securing new epilepsy medication. This is because managers and staff failed to report that the child’s seizure mat was broken. There was a significant delay in getting the mat replaced. Positively, this child’s epilepsy plan is of good quality and easy for staff to follow. Inspection report for children's home: SC486479 4 Managers are unable to describe the arrangements for children and young people spending time with their families. One parent made a complaint regarding their child returning home in clothes that were ill-fitting, of poor quality or belonging to another

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Overall experiences and progress of children and young people: inadequate

child. This complaint has not been robustly dealt with by management.

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Overall experiences and progress of children and young people: inadequate

Although children and young people have lived in the home for a long time, their progress is limited. One child is now able to use single-syllable words to support communication. Another has been supported to develop their independent travel skills. There are lovely photos of this. However, plans to support children’s progress are absent, out of date or not used in daily planning or key-work sessions. Overall, the progress of children has been significantly compromised due to the failings in leadership and management and safeguarding arrangements.

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Overall experiences and progress of children and young people: inadequate

The physical environment of the home is poor and has an institutionalised feel. Leaders and managers have taken no action to rectify this. Only one of the four bathrooms is in use. This is because of the extent of hazards that are present in the remaining three bathrooms, making them unsafe to use. Office spaces can be accessed by children and young people, and these spaces are unsafe. This is because they are cluttered, contain paint and screws and have various items of broken furniture in them.

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Overall experiences and progress of children and young people: inadequate

Many internal doors in the home are locked, and children and young people need to ask for access to games, books and craft items. Additionally, children need to request access to their own bedrooms. This limits children’s opportunities to play and explore their environment.

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How well children and young people are helped and protected: inadequate

Arrangements to manage the risks to children and young people are exceptionally poor. Staff do not know how to recognise or respond to safeguarding concerns. This is compounded by frequent changes in the management structure and a significant lack of oversight by leaders.

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How well children and young people are helped and protected: inadequate

There has been minimal action by leaders to support staff in developing a good knowledge of safeguarding. This has resulted in a culture of complacency and confusion around safeguarding. For children and young people, this has meant that safeguarding matters are not dealt with swiftly or robustly, and in some cases, safeguarding matters have been missed entirely. Consequently, the Regulation 12 requirement raised at the last inspection is not met.

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How well children and young people are helped and protected: inadequate

Records of incidents and physical interventions are poor. The interventions used are not captured clearly. This is because records do not reflect which staff were involved or how long an intervention was. Furthermore, details of the approaches used by staff to try and de-escalate incidents before physical intervention is used are absent, as are dates and locations of incidents. Records lack any presence of management oversight and do not, in the main, include debriefs with children or staff. As a result, leaders and managers are unable to confirm how many physical interventions have been carried out or whether such interventions have been appropriate and/or necessary. This poor practice does not Inspection report for children's home: SC486479 5 promote a positive home environment for children and young people, keep them safe or support them to develop skills to better manage their emotions.

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How well children and young people are helped and protected: inadequate

Marks and injuries that children and young people have sustained are not recorded or reported appropriately. There is a lack of detail in recording and insufficient professional curiosity demonstrated by managers. Staff also fail to consistently seek medical treatment when children report being hurt. This places children at risk of physical harm. Furthermore, there have been numerous occasions where serious incidents have not been notified to Ofsted.

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How well children and young people are helped and protected: inadequate

Children’s and young people’s relevant records are missing or significantly out of date. As a result, their plans and risk assessments do not reflect multi-agency information or provide staff with sufficient detail or guidance to support them to keep children and young people safe. Consequently, staff rely on inappropriate strategies to support them. For example, staff restrict children’s and young people’s access to areas in the home as a strategy to prevent physical interventions or incidents.

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How well children and young people are helped and protected: inadequate

Safer recruitment checks for staff are ineffective and do not ensure that children are protected from unsuitable people working in the home. For example, staff recruitment practices do not clearly demonstrate that checks, gaps in employment and other anomalies have been explored.

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How well children and young people are helped and protected: inadequate

When practice concerns are identified, investigations are limited in their scope and fail to include all involved staff. There is also limited follow-up by managers to monitor and address any identified concerns. This means that children and young people could be cared for by staff that may be unsuitable.

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The effectiveness of leaders and managers: inadequate

There are significant failings in the leadership and management of the home that have had a detrimental impact on children’s and young people’s well-being, safety and overall experiences and progress. As a result, children and young people have not been kept safe and do not reach their full potential.

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The effectiveness of leaders and managers: inadequate

The registered manager is absent from work. He has not been in day-to-day charge of the home since February 2025. Since this time, the home has been supported by two interim managers and three deputy managers. This has created a period of instability for children, young people and staff.

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The effectiveness of leaders and managers: inadequate

Monitoring systems are ineffective. The responsible individual has been in post since September 2024. Leaders have not ensured that the roles and responsibilities of the responsible individual are sufficient to supervise the operation of the home effectively. This is because the responsible individual has oversight of eight other homes in the organisation, and this is secondary to a more senior role in the company. Consequently, the responsible individual visits the home on occasion but does not have sufficient oversight to effectively monitor the home or understand the basic care needs of the children and young people. Inspection report for children's home: SC486479 6 Leaders, including the responsible individual, have had sight of the reports from the independent visitor. The reports are clear and identify the shortfalls and areas for development of the home. However, leaders have failed to address the concerns

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The effectiveness of leaders and managers: inadequate

identified by the independent visitor. Furthermore, the review of the quality of care is inconsistent and has not been updated for a significant period.

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The effectiveness of leaders and managers: inadequate

Staffing insufficiency has negatively impacted on the care and safety of children and young people. For example, during the inspection, core members of staff who were still subject to investigation had returned to work. Plans designed to mitigate any associated risk had not been followed, meaning children and young people were being cared for by staff that had been implicated in serious allegations. Senior leaders had made this decision ahead of securing a formal conclusion to the investigation and without consulting the local authority designated officer.

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The effectiveness of leaders and managers: inadequate

There has been a significant number of different staff working in the home since February 2025. Staff brought in from other homes in the organisation did not receive a handover or were given the opportunity to read children’s and young people’s plans before working with them. This limited staff knowledge and negatively impacted their ability to meet the children’s and young people’s needs, leaving them confused by the care they receive.

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The effectiveness of leaders and managers: inadequate

Staff report feeling unsafe and unsupported in their roles. They say they worry for the safety and well-being of children. Leaders had not been aware of this.

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The effectiveness of leaders and managers: inadequate

Staff do not receive regular or good-quality supervision from managers. Senior residential staff tasked with completing staff supervision sessions have not been provided with the necessary training. In one example, a new member of staff had only had one supervision session since joining the home in January 2025. This was held on their first working day. While there is a formal induction programme, staff said that they had not received this. This is a missed opportunity to ensure that all staff have a clear and confident start to their roles.

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The effectiveness of leaders and managers: inadequate

Although staff have carried out required mandatory training, one staff member has not completed the relevant level 3 diploma within the required timescales. Inspection report for children's home: SC486479 7

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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manage relationships between children to prevent them from harming each other;

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understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies.

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

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Requirement Due date

that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health; and 22 July 2025 Inspection report for children's home: SC486479 8 that the effectiveness of the home’s child protection policies is monitored regularly. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(b)(d)(e))

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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helps children aspire to fulfil their potential; and

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In particular, the standard in paragraph (1) requires the registered person to—

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lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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ensure that the home has sufficient staff to provide care for each child;

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ensure that the home’s workforce provides continuity of care to each child;

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understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(c)(d)(e)(f)(h)) 22 July 2025

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The quality and purpose of care standard is that children receive care from staff who—

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understand the children’s home’s overall aims and the outcomes it seeks to achieve for children; and

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use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential. 22 July 2025 Inspection report for children's home: SC486479 9 In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand and apply the home’s statement of purpose;

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protect and promote each child’s welfare;

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treat each child with dignity and respect;

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provide personalised care that meets each child’s needs, as recorded in the child’s relevant plans, taking account of the child’s background;

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help each child to understand and manage the impact of any experience of abuse or neglect;

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help each child to develop resilience and skills that prepare the child to return home, to live in a new placement or to live independently as an adult;

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make decisions about the day-to-day arrangements for each child, in accordance with the child’s relevant plans, which give the child an appropriate degree of freedom and choice;

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ensure that the premises used for the purposes of the home are designed and furnished so as to—

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enable each child to participate in the daily life of the home; and

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that the care is approved, and kept under review throughout its duration, by the placing authority;

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that the care is delivered by a person who—

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has the experience, knowledge and skills to deliver that care; and

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is under the supervision of a person who is appropriately skilled and qualified to supervise that care. Inspection report for children's home: SC486479 10 (Regulation 6 (1)(a)(b) (2)(a)(b)(i)(ii)(iii)(iv)(v)(vi)(ix)(c)(i)((ii)) (3)(a)(b)(c)(i)(ii)) The children’s views, wishes and feelings standard is that children receive care from staff who—

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Requirement Due date

develop positive relationships with them;

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Requirement Due date

take their views, wishes and feelings into account in relation to matters affecting the children’s care and welfare and their lives.

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In particular, the standard in paragraph (1) requires the registered person to—

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ascertain and consider each child’s views, wishes and feelings, and balance these against what they judge to be in the child’s best interests when making decisions about the child’s care and welfare;

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help each child to express views, wishes and feelings;

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help each child to understand how the child’s views, wishes and feelings have been taken into account and give the child reasons for decisions in relation to the child;

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regularly consult children, and seek their feedback, about the quality of the home’s care;

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help each child to understand how the child’s privacy will be respected and the circumstances when it may have to be limited;

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help each child to prepare for any review of the child’s relevant plans and to make the child’s views, wishes and feelings known for the purposes of that review; and

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is enabled to provide feedback to, and raise issues with, a relevant person about the support and services that the child receives. (Regulation 7 (1)(a)(b)(c) (2)(a)(i)(ii)(iii)(iv)(v)(vi)(b)(i)) 22 July 2025 Inspection report for children's home: SC486479 11 In particular, ensure that children are fully supported to use their preferred methods of communication so they can consistently and readily share their views, wishes and feelings.

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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an understanding about acceptable behaviour; and

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positive responses to other children and adults.

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In particular, the standard in paragraph (1) requires the registered person to ensure—

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encourage each child to take responsibility for the child’s behaviour, in accordance with the child’s age and understanding. (Regulation 11 (1)(a)(b)(c) (2)(a)(iii))

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Requirement Due date

In particular, ensure that staff support positive relationships between children and young people and support them to understand healthy relationships online and in person. 22 July 2025

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Requirement Due date

The care planning standard is that children receive well-planned care from the home and have a positive experience of admission and transition processes.

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In particular, the standard in paragraph (1) requires the registered person to ensure—

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that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care, as set out in the home’s statement of purpose. (Regulation 14 (1) (2)(a))

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Requirement Due date

In particular, ensure that staff have the required skills and training to meet the needs of the child before they move into the home. 22 July 2025

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Requirement Due date

children can access all appropriate areas of the children’s home’s premises; and 22 July 2025 Inspection report for children's home: SC486479 12 any limitation placed on a child’s privacy or access to any area of the home’s premises—

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Requirement Due date

allows children as much freedom as is possible when balanced against the need to protect them and keep them safe. (Regulation 21 (b)(c)(ii)(iv))

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Requirement Due date

In particular, ensure that children can access activities safely in the home and that relevant assessments are in place and regularly reviewed should any area of the home be restricted.

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The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

the individual has the appropriate experience, qualification and skills for the work that the individual is to perform; and

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full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2.

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Requirement Due date

For the purposes of paragraph (3)(b), an individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained—

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the Level 3 Diploma for Residential Childcare (England) (“the Level 3 Diploma”); or

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Requirement Due date

a qualification which the registered person considers to be equivalent to the Level 3 Diploma. (Regulation 32 (1)(3)(b)(d) (4)(a)(b)) 22 July 2025

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Requirement Due date

ensure that each employee completes an appropriate induction; and

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ensure that each permanent appointment of an employee is subject to the satisfactory completion of a period of probation.

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Requirement Due date

The registered person must ensure that all employees—

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undertake appropriate continuing professional development; and 22 July 2025 Inspection report for children's home: SC486479 13 receive practice-related supervision by a person with appropriate experience. (Regulation 33 (1)(a)(b) (4)(a)(b))

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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there is an allegation of abuse against the home or a person working there; and

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there is any other incident relating to a child which the registered person considers to be serious.

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A notification made under this regulation—

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the other persons, bodies or organisations (if any) who or which have been notified; and

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any actions taken by the registered person as a result of the matter; and

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must be made or confirmed in writing. (Regulation 40 (4)(c)(e) (5)(a)(i)(ii)(iii)(b)) 22 July 2025

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Requirement Due date

An organisation may only carry on a home if—

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each director of the organisation, except for a director who is the responsible individual, who is involved in the carrying on of a home by that organisation satisfies the requirements in paragraph (6).

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have the capacity, experience and skills to supervise the management of the home, or the homes, in respect of which the responsible individual is nominated. (Regulation 26 (4)(i) (7)(b))

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Requirement Due date

In particular, leaders must ensure that the responsible individual has the capacity and scope to fulfil their roles and responsibilities effectively. 22 July 2025

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The registered person must prepare and implement a policy (“the behaviour management policy”) which sets out— 22 July 2025 Inspection report for children's home: SC486479 14 how appropriate behaviour is to be promoted in the children’s home; and

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the measures of control, discipline and restraint which may be used in relation to children in the home.

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Requirement Due date

The registered person must ensure that— within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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a description of the measure and its duration;

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details of any methods used or steps taken to avoid the need to use the measure; present when the measure was used;

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the effectiveness and any consequences of the use of the measure; and

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treatment administered, as a result of the measure;

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within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so ("the authorised person")—

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has spoken to the user about the measure; and

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has signed the record to confirm it is accurate; and

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within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (1)(a)(b) (3)(a)(iv)(v)(vii)(b)(i)(ii)(c))

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Requirement Due date

In particular, ensure that detailed and accurate records are kept for all physical intervention used and that children, young people and staff have opportunities to reflect on incidents.

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The health and well-being standard is that—

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the health and well-being needs of children are met;

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children receive advice, services and support in relation to their health and well-being; and

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children are helped to lead healthy lifestyles. 22 July 2025 Inspection report for children's home: SC486479 15 In particular, the standard in paragraph (1) requires the registered person to ensure—

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achieve the health and well-being outcomes that are recorded in the child’s relevant plans;

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understand the child’s health and well-being needs and the options that are available in relation to the child’s health and well-being, in a way that is appropriate to the child’s age and understanding;

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take part in activities, and attend any appointments, for the purpose of meeting the child’s health and well-being needs; and

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understand and develop skills to promote the child’s well-being. (Regulation 10 (1)(a)(b)(c) (2)(a)(i)(ii)(iii)(iv))

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Requirement Due date

* These requirements are subject to a compliance notice.

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Recommendations

 The registered person should ensure that children have some level of routine and access to meaningful activities when not regularly attending an educational provision. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 29, paragraph 5.18)  The registered person should ensure that a review of the quality of care of children is carried out in line with regulations and shared with Ofsted as required. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 55, paragraph 10.24)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: SC486479 16

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Children’s home details

Registered provider: Aspris Children’s Services Limited

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Children’s home details

Registered provider address: 2 Barton Close, Grove Park, Enderby, Leicester LE19 1SJ

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Inspectors

Becky Paradise, Social Care Inspector Vevene Muhammad, Social Care Inspector Inspection report for children's home: SC486479 17 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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