Jasmine Mother and Child

Inspection report for residential family centre: Jasmine Mother and Child 1 Jasmine Mother and Child Trevi Women Ltd Trevi Women Ltd, 2-6 Endsleigh Gardens, Plymouth PL4 6DR Inspected under the social care common inspection framework

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Information about this residential family centre

The provider is registered as a charity. Jasmine Mother and Child registered with Ofsted in August 2024 and can accommodate up to seven families, five of whom can be accommodated in self-contained flats.

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Information about this residential family centre

Jasmine Mother and Child is a specialist recovery residential family centre for women who have misused substances. The centre enables children to live safely with their parent while care from their parent is assessed. The staff team completes evidence- based assessments, which enable informed decisions to be made about whether or not it would be in the child’s best interests to remain in the permanent care of their parent. The centre’s multi-disciplinary team liaises and works with local agencies and services to provide support to meet the identified needs of families.

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Information about this residential family centre

The manager registered with Ofsted in August 2024.

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Information about this residential family centre

At the time of the inspection, five families lived at the centre.

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Overall experiences and progress of

children and parents, taking into account

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good

How well children and parents are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The residential family centre provides effective services that meet the requirements for good.

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good

Date of previous inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable Inspection report for residential family centre: Jasmine Mother and Child 2 Enforcement action since last inspection: not applicable Inspection report for residential family centre: Jasmine Mother and Child 3

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Overall experiences and progress of children and parents: good

Families coming to the centre are given opportunities to talk with the staff team before their arrival. Families are provided with a welcome guide that is informative and clearly written, which helps them to understand what to expect during their stay. However, parents’ views about arriving at the centre are mixed. Some parents experienced drugs screening and bag searches on arrival, which were not being carried out in the most sensitive way. Other expectations are clearly explained to parents on or shortly after arrival, and all parents have a clear understanding about CCTV monitoring.

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Overall experiences and progress of children and parents: good

There is high-quality support given to parents to help them learn how to care for their children safely. Comprehensive and skilled interventions engage parents well and drive progress. Staff use approaches that build positive relationships and help families to settle quickly. Parents repeatedly describe staff as warm and feel that staff speak to them in a non-judgemental way. This helps parents feel able to speak to staff and to seek help and support when needed. One parent said that when they arrived, they felt that they had their independence taken from them and now feel that staff are giving them independence.

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Overall experiences and progress of children and parents: good

There are a range of well-planned interventions and activities for parents and children to participate in to build self-esteem and confidence, to help them in their recovery, to increase parenting skills and to keep their children safe. Staff provide tailored support to families, which includes bespoke training packages to meet specific needs. Staff constantly adapt their practice to promote fair assessments.

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Overall experiences and progress of children and parents: good

Parents’ views are routinely sought and considered as part of the assessment process, and this feedback is used to make changes to improve their experiences. Targeted actions are identified to ensure that parents know about any concerns and areas for development. This helps to keep assessments focused and specific to the needs of each family.

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Overall experiences and progress of children and parents: good

When families move on from the centre, children are provided with personalised books that capture many positive memories about their time at the centre and form an important part of their life story.

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Overall experiences and progress of children and parents: good

Final assessment reports are comprehensive and clearly written, describing parents’ strengths and vulnerabilities and their capacity for change, with clear recommendations.

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How well children and parents are helped and protected: good

Children’s safety is central to practice and the assessment process. Staff intervene when necessary to ensure that children are kept safe. On one occasion, there was delay in staff intervening, which had the potential for harm to be caused to a baby. Inspection report for residential family centre: Jasmine Mother and Child 4 Following this incident, a learning review has been completed and there have been policy changes to improve safeguarding practice in this respect.

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How well children and parents are helped and protected: good

Risks are well understood, and staff ensure that the right support is provided to parents to help them to understand how to keep their children safe. Planning documents provide clear information about the family’s history that includes both strengths and concerns. However, up-to-date plans that provide information about current risks are not always made available to staff in a timely way.

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How well children and parents are helped and protected: good

Monitoring and surveillance systems are in place with agreed plans. Staff are clear about promoting privacy and dignity to parents while maintaining their safeguarding responsibilities. There is good communication between each shift team to ensure that each member of staff knows the most up-to-date information about the families.

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How well children and parents are helped and protected: good

There have been no allegations or complaints made. Medication arrangements are safe. Staff’s knowledge about medication is strong, and there have been no medication errors reported.

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How well children and parents are helped and protected: good

Safer recruitment processes are followed, and relevant checks are completed. However, records of checks and decision-making are not always detailed and clear.

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The effectiveness of leaders and managers: good

The centre is managed by an experienced and dedicated manager. Leaders and managers are ambitious about the continued development of the centre and have a good understanding of strengths and areas for improvement. Leaders and managers have well-thought-out plans to fill any future vacancies to ensure consistent leadership.

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The effectiveness of leaders and managers: good

The centre has a team of experienced staff and qualified social workers who complete family assessments. Their assessment processes are underpinned by skilled family support workers who complete direct work with families and compile detailed recordings of their parenting. They work well together to provide comprehensive and accurate information for assessments.

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The effectiveness of leaders and managers: good

Staff feel supported and valued by managers. They enjoy coming to work at the centre and talk about leaders and managers as being approachable and responsive to any issues. Staff are provided with additional support to help them manage the emotional impact of the work.

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The effectiveness of leaders and managers: good

Leaders and managers develop positive relationships with other professionals. This helps families to receive a coordinated approach to their assessment. There have been no concerns raised by professionals, and feedback is positive.

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The effectiveness of leaders and managers: good

Leaders and managers ensure that the physical environment is well maintained and any issues are responded to promptly. There are plans for improvements throughout the centre to enhance the environment for families. Inspection report for residential family centre: Jasmine Mother and Child 5 All staff complete mandatory training and have access to a range of additional training that can support them to meet the needs of the families. However, there are some gaps in the minimum qualification standards for new staff. Monitoring of training to ensure that these gaps are not missed is lacking

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The effectiveness of leaders and managers: good

Supervision does not always happen regularly. Supervision records do not give enough detail about reflective discussions and the impact on practice. Inspection report for residential family centre: Jasmine Mother and Child 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person shall maintain in respect of each family accommodated in the residential family centre a record which—

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Requirement Due date

includes the information, documents and other records specified in Schedule 3 relating to the members of the family;

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Requirement Due date

is kept up to date. (Regulation 19 (1)(a)(b))

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Requirement Due date

In particular, the registered person should ensure that staff understand the nature of records maintained and follow the centre’s policy for the keeping and retention of files, managing confidential information and access to files. There must be a system in place to monitor the quality and adequacy of record-keeping. 15 July 2025

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Requirement Due date

The registered person shall ensure that there is, having regard to—

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Requirement Due date

the statement of purpose of the residential family centre, its size and the numbers and needs of its residents; and

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Requirement Due date

the need to safeguard and promote the health and welfare of residents,

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Requirement Due date

a sufficient number of suitably qualified, competent and experienced persons working for the residential family centre. (Regulation 15 (a)(b))

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Requirement Due date

In particular, the registered person should ensure that all staff have a minimum level 3 Children and Young People’s Workforce Diploma, which must include mandatory social 15 July 2025 Inspection report for residential family centre: Jasmine Mother and Child 7 care units, or be working towards the relevant qualifications within six months of confirmation of employment.

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Recommendations

 The registered person should ensure that staff training is kept up to date. (Residential family centres: NMS 16.2)  The registered person should ensure that staff have access to support and advice and are provided with regular supervision. In particular, this should be useful in considering practice challenges and should be reviewed to improve practice. (Residential family centres: NMS 17.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: Jasmine Mother and Child 8

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Residential family centre details

Registered provider address: 29 Sutherland Road, Plymouth, Devon PL4 6BW

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Inspectors

Louise Bacon, Social Care Inspector Stacey Pellow, Social Care Inspector Inspection report for residential family centre: Jasmine Mother and Child 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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