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Early years · Early years complaint outcome

The Nursery

Inspected 16 Jun 2025 · published 17 Jun 2025 · URN EY537339

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Summary

No overall grade in this framework

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  • Inspection datesingle source

    16 Jun 2025

  • URN verified

    EY537339

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Page 1 of the report

Deep dive

What this report says

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−5Mixedmore positive than 90% of reports of this type

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Praiseimprovedeffectivesuccessfullyswiftly
Criticismconcerns

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Findings positive critical

Strengths

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No standout praise found.

Concerns

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No strong criticism found.

Next steps

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Full report text

Summary of outcome

All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage, which you can find at www.gov.uk/government/publications/early-years-foundationstage-framework--2. If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right.

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Summary of outcome

On 27 May 2025, we received concerns that the provider was not meeting requirements relating to safeguarding policies and procedures, suitable people, qualifications, training, support and skills and changes that must be notified.

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Summary of outcome

On 16 June 2025, we carried out a regulatory telephone call. We found the provider was not meeting some of the requirements. We have issued actions for the provider to take.

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Summary of outcome

On 25 June 2025, the provider responded to the actions set. We found that the provider had improved their knowledge of what information needs to be notified to Ofsted. Staff now receive mediation and additional supervision and support. Staff have undertaken further training and the provider has developed greater opportunities for an exchange in communication between themselves and staff. We are satisfied the provider has met the safeguarding and welfare actions raised. The provider is still registered with Ofsted.

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Summary of outcome

The provider will be able to give parents further information about this.

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Summary of outcome

ensure that the provider takes responsibility for ensuring that Ofsted is notified of any significant event that might affect the suitability of any person who cares for children

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Summary of outcome

provide effective supervision to support and coach staff and swiftly tackle underperformance to foster a culture of mutual support and teamwork.

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Summary of outcome

We will monitor the provider's response to ensure the actions are successfully completed.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements. We publish details of complaints on our website for a period of five years.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet .

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