Exceed Support Services Ltd

Inspection report for supported accommodation provider – monitoring visit: Exceed Support Services Ltd 1 Exceed Support Services Ltd

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Registered provider: Exceed Support Services Limited

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Inspected under the social care common inspection framework

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provider

This service is owned and operated by a private provider. It offers accommodation for up to seven children in three shared premises that are not limited to looked-after children and care leavers. At the time of the visit, no children were being supported.

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provider

The service manager, who is also the nominated individual, registered with Ofsted in April 2024.

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This monitoring visit

Ofsted carried out a monitoring visit on 10 March 2025 in response to the provider admitting a 13-year-old child, which was not within the scope of the supported accommodation regulations or the provider’s conditions of registration. A compliance notice was issued.

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This monitoring visit

A further monitoring visit took place on 22 April 2025 to monitor progress against the compliance notice. The notice was reissued and has been monitored again at this visit.

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This monitoring visit

The inspector visited one premises and spoke with the registered service manager, the deputy manager and the care coordinator. The child who should not have been placed in supported accommodation has been supported to move out. However, an absence of records relating to this transition makes it difficult to assess the quality of planning and support provided by staff for the child. In addition, a register that includes the dates children are admitted and leave the service is not maintained.

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This monitoring visit

The registered service manager has made some progress in reviewing admissions procedures. This progress is sufficient to meet the requirements of the compliance notice. However, although the policy has been updated, this and other related Inspection report for supported accommodation provider – monitoring visit: Exceed Support Services Ltd 2 documents are not clear about the characteristics of children who should be admitted to supported accommodation.

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This monitoring visit

The statement of purpose requires improvement. Information within this document is potentially misleading for local authorities wishing to place children. For example, it does not contain sufficient information about the characteristics of children who should be accommodated and references staffing ratios of two or three staff to one child. A child requiring these levels of support is not likely to be ready for or suitable to live in supported accommodation.

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This monitoring visit

Two requirements made at previous visits relating to children’s risk assessments and the quality of care review have not been fully considered at this visit. These will be reviewed at the next inspection. Inspection report for supported accommodation provider – monitoring visit: Exceed Support Services Ltd 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(a)(f))

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Requirement Due date

Specifically, the registered person must review the procedures for managing referrals to ensure that only children who are suitable to live in supported accommodation are admitted to the service. 10 July 2025

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

are protected from harm; 10 July 2025 Inspection report for supported accommodation provider – monitoring visit: Exceed Support Services Ltd 4 are enabled to keep themselves safe;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(iii))

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Requirement Due date

Specifically, ensure that children’s risk assessments include their known and emerging needs, risks and behaviours, and that these plans are implemented to support children.

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure a plan for support is in place to support the child to develop the resilience and skills required to transition out of supported accommodation when the child is ready to live more independently;

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Requirement Due date

ensure that an adequate level of support is available to the child to assist with the transition out of supported accommodation. (Regulation 7 (1) (2)(k)(l))

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Requirement Due date

Specifically, the registered person must ensure that detailed records are maintained to evidence how staff support children to move on in a planned way. 10 July 2025

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Requirement Due date

The registered person must compile a statement (“the statement of purpose”) which covers the following matters in respect of the supported accommodation undertaking—

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Requirement Due date

its purpose, including its ethos, core aims and function;

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Requirement Due date

the category or categories of supported accommodation it offers;

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Requirement Due date

the characteristics of the children for whom it is intended the supported accommodation undertaking will provide 10 July 2025 Inspection report for supported accommodation provider – monitoring visit: Exceed Support Services Ltd 5 accommodation and support, including the age range, number and sex of the children;

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Requirement Due date

the facilities it provides to the children it accommodates;

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Requirement Due date

a description of the accommodation it provides, including how the accommodation meets the accommodation standard (see regulation 6), how the accommodation might be adapted to meet the individual needs of children it accommodates and the security arrangements in place;

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Requirement Due date

the organisational structure, including management structure and staffing arrangements;

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Requirement Due date

the positive outcomes the service seeks to achieve for children and its approach to achieving those outcomes;

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Requirement Due date

the arrangements in place to support the development of children’s independent living skills, in line with their identified individual needs.

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Requirement Due date

keep the statement of purpose under review and, where appropriate, revise it, and

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Requirement Due date

notify the CIECSS of any revisions and send the CIECSS a copy of the revised statement within 28 days of the revision. (Regulation 9 (1)(a)(b)(d)(e)(f)(h)(k)(l) (3)(a)(b))

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Requirement Due date

The registered person must keep records of other information relating to the supported accommodation undertaking set out in Schedule 3. (Regulation 25 (1))

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Requirement Due date

Specifically, the registered person must maintain a register, as set out in schedule 3, that includes the dates children are admitted and leave the service. 10 July 2025

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review (“a quality of support review”) at least once every six months, which must take into account— 10 July 2025 Inspection report for supported accommodation provider – monitoring visit: Exceed Support Services Ltd 6 the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons. (Regulation 32 (1)(a)(b)(c))

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider – monitoring visit: Exceed Support Services Ltd 7

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Supported accommodation provider details

Registered provider: Exceed Support Services Limited

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Supported accommodation provider details

Registered provider address: Regus, Victory House, 400 Pavilion Drive, Northampton NN4 7PA

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Inspector

Virginia Vickers, Social Care Inspector Inspection report for supported accommodation provider – monitoring visit: Exceed Support Services Ltd 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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