Children's Home run by Evoke Care Group Limited in Croydon

Inspection report for children’s home: 1273719 1 Registered provider: Evoke Care Group Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned home provides care for up to three children with social or emotional difficulties.

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Information about this children’s home

At the time of this inspection, two children were living at the home. Both children were spoken to.

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Information about this children’s home

The home and manager registered with Ofsted in June 2018.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 12 February 2025

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 1273719 2

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Inspection date Inspection type Inspection judgement

12/02/2025 Full Requires improvement to be good 23/01/2024 Full Good 07/03/2023 Full Outstanding 01/11/2021 Full Outstanding Inspection report for children’s home: 1273719 3

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Overall experiences and progress of children and young people: good

Children at the home make progress with their education, well-being and relationships.

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Overall experiences and progress of children and young people: good

Children’s moves into the home are planned. One child was able to visit the home with their social worker and meet staff before moving in. This allowed the child to begin to establish relationships and feel less anxious about their move.

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Overall experiences and progress of children and young people: good

One child was being supported by staff during the inspection to complete an exam following a period of absence from school.

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Overall experiences and progress of children and young people: good

The home is welcoming. Staff meet the needs of the children. Staff encourage children to personalise their rooms to their likes. This helps them to settle into their home.

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Overall experiences and progress of children and young people: good

Staff members have a clear and detailed understanding of the children’s identity needs. This supports children’s well-being and adds to the inclusive environment of the home.

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How well children and young people are helped and protected: good

Children say they feel safe in the home. This was shared by both children and in conversations with a parent and a child’s social worker.

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How well children and young people are helped and protected: good

Staff have completed training about bullying in its various forms and its impact on children. The bullying policy also forms part of children’s introductions, adding to the children’s sense of safety in the home.

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How well children and young people are helped and protected: good

Staff have a clear understanding of safeguarding protocols, including reporting procedures if a child goes missing from the home. One child who had been going missing before moving into the home has not been missing since. This was recognised by the child’s social worker as a significant step forward to ensure the child’s safety.

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How well children and young people are helped and protected: good

Care planning is aligned with children’s needs and vulnerabilities, providing a clear picture to inform staff members’ conversations with children to help them understand risks. Risk assessments provide staff with actions to take to reduce harm to children.

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How well children and young people are helped and protected: good

Staff are trained to use non-physical techniques to support children and de-escalate heightened situations. No incidents of restraint have occurred in the home in recent months, demonstrating staff members’ ability to implement learning from their training. Consequently, children receive care and support from staff who understand how best to support them. Inspection report for children’s home: 1273719 4

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The effectiveness of leaders and managers: good

The leadership team has taken positive steps to improve care since the last inspection. It has implemented effective mechanisms for evaluating practice.

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The effectiveness of leaders and managers: good

Leaders and managers have put in place a workforce development plan that outlines how staff are being equipped to meet children’s needs.

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The effectiveness of leaders and managers: good

Leaders and managers are supporting staff members’ continuous professional development, as well as addressing any areas of improvement identified during inspections. There is a supportive team culture, which contributes to a positive environment for both staff and children.

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The effectiveness of leaders and managers: good

The home’s records are generally strong. However, not all key documents have been uploaded to ensure that children have full access to their information and that their records accurately reflect their living arrangements.

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The effectiveness of leaders and managers: good

The statement of purpose is not wholly up to date following changes to the care staffing structure and services offered by the home. Additionally, the role of the independent visitor should be reviewed to ensure they can fully support the evaluation and monitoring of the home. Inspection report for children’s home: 1273719 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must ensure that an independent person visits the children’s home at least once each month.

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Requirement Due date

In particular, leaders and managers must ensure when the independent person is carrying out a visit, the registered person must help the independent person—

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Requirement Due date

to inspect the premises of the home and such of the home’s records (except for a child's case records, unless the child and the child's placing authority consent) as the independent person requires.

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Requirement Due date

The independent person must produce a report about a visit (“the independent person’s report”) which sets out, in particular, the independent person’s opinion as to whether—

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Requirement Due date

children are effectively safeguarded; and

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Requirement Due date

the conduct of the home promotes children’s well-being. (Regulation 44 (1) (2)(b) (4)(a)(b)) 2 July 2025

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Recommendations

 The registered person should ensure that all children’s records are kept up to date and accessible. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.3)  The registered person should ensure they meet the regulations having regard to the needs of children placed in the home and the role and aims of the home as set out in their statement of purpose. Specifically, they should ensure that this is up to date, reflecting the staff group care provided, and is provided to those who require it. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 6, paragraph 11.2) Inspection report for children’s home: 1273719 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 1273719 7

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Children’s home details

Registered provider: Evoke Care Group Limited

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Children’s home details

Registered provider address: Airport House, Purley Way, Croydon CR0 0XZ

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Inspector

Richard Wyper, Social Care Inspector Inspection report for children’s home: 1273719 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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