Exceed Support Services Ltd

Inspection report for supported accommodation provider - monitoring visit: Exceed Support Services Ltd 1 Exceed Support Services Limited

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Registered provider: Exceed Support Services Limited

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Inspected under the social care common inspection framework

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provider

This service is owned and operated by a private provider. It offers accommodation for up to seven children in shared premises that are not limited to looked-after children and care leavers. At the time of the visit, one child was using the service.

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provider

The service manager, who is also the nominated individual and director, registered with Ofsted in April 2024.

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This monitoring visit

Ofsted carried out a monitoring visit on 10 March 2025 in response to the provider admitting a child who should not be living in supported accommodation.

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This monitoring visit

Poor decision-making by the registered service manager resulted in the admission of a 13-year-old child, which is not within the scope of the supported accommodation regulations or the provider’s conditions of registration. A compliance notice was issued.

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This monitoring visit

This latest monitoring visit reviewed the provider’s progress in meeting the compliance notice. The same child has remained with the provider and therefore the compliance notice is not met. The provider served notice on 13 March 2025 to the placing local authority to end the placement, then agreed for the child to remain while they supported a three-month transition plan. Inspection report for supported accommodation provider - monitoring visit: Exceed Support Services Ltd 2 It is a significant concern that the registered service manager has chosen to continue operating outside of the supported accommodation regulations and conditions of their registration.

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This monitoring visit

The child’s plans and risk assessments have been updated but the information included in them remains poor. These documents do not provide a full and accurate picture of the child’s known and emerging needs, risks and behaviours, or strategies of support to inform staff practice. There are no effective strategies to support the child to develop healthy sleep patterns. There is a lack of professional curiosity and action from staff to address the child’s vaping, despite staff being aware of potential risks.

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This monitoring visit

The registered service manager has not ensured that important discussions and decision-making for the child are captured in the child’s records. As a result, staff are not aware of the plans for the child. For example, there is no live transition plan to support the child’s move, despite the start of the transition time frame. In addition, the manager has failed to put in place a children’s register, to meet the requirements of regulation.

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This monitoring visit

Following this monitoring visit, a compliance notice under regulation 4 was reissued. Inspection report for supported accommodation provider - monitoring visit: Exceed Support Services Ltd 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(f))

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Requirement Due date

Specifically, review the procedures for managing referrals to ensure that only children who are suitable to live in supported accommodation are admitted to the service and that their suitability to remain in supported accommodation is kept under review. 1 June 2025

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have their individual needs met; 1 June 2025 Inspection report for supported accommodation provider - monitoring visit: Exceed Support Services Ltd 4 ensure that staff—

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(iii))

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Requirement Due date

Specifically, ensure that children’s risk assessments are reviewed and updated to include the child’s known and emerging needs, risks and behaviours, and that these plans are implemented to support the child.

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

co-operate with the child’s accommodating authority in agreeing the child’s placement plan or, as the case may be, pathway plan;

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Requirement Due date

ensure that processes are in place to enable children to access support from other organisations and community services, such that they are encouraged and enabled to access a range of services, including those offered by advocacy organisations and training providers;

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Requirement Due date

ensure that an adequate level of support is available to the child to assist with the transition out of supported accommodation. (Regulation 7 (1) (2)(c)(d)(g)(l)) 1 June 2025

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Requirement Due date

The registered person must keep records of other information relating to the supported accommodation undertaking set out in Schedule 3.

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Requirement Due date

maintain the records in Schedule 3, which may be kept in electronic form; 1 June 2025 Inspection report for supported accommodation provider - monitoring visit: Exceed Support Services Ltd 5 ensure that the records are kept up to date. (Regulation 25 (1) (2)(a)(b))

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Requirement Due date

Specifically, ensure that there is an accurate and up-to-date register of children.

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review ("a quality of support review") at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons. (Regulation 32 (1)(a)(b)(c)) 1 June 2025

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Exceed Support Services Ltd 6

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Supported accommodation provider details

Registered provider: Exceed Support Services Limited

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Supported accommodation provider details

Registered provider address: Regus, Victory House, 400 Pavilion Drive, Northampton NN4 7PA

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Inspector

Debbie Holder, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Exceed Support Services Ltd 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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