Miracle Social Care Ltd

Inspection report for supported accommodation provider - monitoring visit: Miracle Social Care Ltd 1 Miracle Social Care Limited

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Registered provider: Miracle Social Care Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider. The service provides up to seven shared supported accommodation premises that are limited to accommodating looked-after children and care leavers.

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provider

At the time of this monitoring visit, this service was providing supported accommodation for four children aged 16 and 17.

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provider

The service manager registered with Ofsted when the service was registered in February 2024.

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provider

Since registration, there have been three previous monitoring visits in response to concerns raised about the provider operating outside of the registration requirements. Ofsted served two restriction of accommodation notices and four compliance notices.

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This monitoring visit

Ofsted carried out a monitoring visit on 27 February 2025 to address specific concerns about the increasing number and seriousness of notifiable events at one of the provider’s premises. Following the visit, Ofsted issued a notice of restriction of accommodation and two compliance notices. The purpose of this latest monitoring visit was to review the restriction notice and to consider the progress made against the compliance notices.

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This monitoring visit

As part of this monitoring visit, the inspector visited two properties and spoke with one child, staff and the nominated individual. Children said that they feel happy and safe in their accommodation and feel supported by staff to prepare for independent living. Inspection report for supported accommodation provider - monitoring visit: Miracle Social Care Ltd 2 Leaders and managers do not consistently work with external services to assess children’s risks effectively before they move in. They do not fully identify whether living in supported accommodation is right for these children, and how best to support them when they have moved into their homes. This has led to some children experiencing unplanned moves, limiting their progress.

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This monitoring visit

Staff have updated support plans, and systems are now in place for the oversight of these documents. Plans include children’s behaviours and their known vulnerabilities, including contextual safeguarding. However, they do not identify children’s changing needs and risks or the support being offered to them or capture the children’s wishes and feelings.

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This monitoring visit

Staff receive mandatory training. However, this does not include children’s evolving needs. This means that leaders and managers cannot be assured that all staff have the knowledge and skills that they need to support children effectively. Since the last monitoring visit, the provider has not provided any further training to help develop staff skills.

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This monitoring visit

Following this visit, the notice of restriction of accommodation and two compliance notices remain in place, and Ofsted will continue to monitor the service. Inspection report for supported accommodation provider - monitoring visit: Miracle Social Care Ltd 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform. (Regulation 4 (1) (2)(a)(b)(c))

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Requirement Due date

In particular, the registered person must ensure that only children who are ready for supported accommodation are placed in the service, and that the service is operated in line with the statement of purpose. They must ensure that children’s needs and risks are reflected in their support plans and that staff are fully aware of their responsibilities and accountabilities in supporting children and keeping them safe from harm.

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Requirement Due date

This requirement was made at the last inspection and is restated. 18 May 2025

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Requirement Due date

*The protection standard is that children are enabled to feel safe and that their needs are met. 18 May 2025 Inspection report for supported accommodation provider - monitoring visit: Miracle Social Care Ltd 4 In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe; understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(ii)(iii)(iv)(vi))

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Requirement Due date

In particular, the registered person must ensure that they identify increasing risks to children and share this information with all relevant agencies in a timely manner. They must ensure that staff have the skills to engage with children and to keep them safe and that they receive the training and supervision to do this. Children’s plans must reflect their needs, and staff must follow these plans. The registered person must have systems in place to identify when children’s plans are not effective and take action to escalate their concerns.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 18 May 2025 Inspection report for supported accommodation provider - monitoring visit: Miracle Social Care Ltd 5 ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

engage and work with the accommodating authority if the registered person has concerns or if the child’s support needs to be changed, including where that change may mean that the child requires more intensive support;

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Requirement Due date

ensure that processes are in place to enable children to access support from other organisations and community services, such that they are encouraged and enabled to access a range of services, including those offered by advocacy organisations and training providers;

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Requirement Due date

in the event that the registered person or a member of staff considers that an accommodating authority or a relevant person is failing to provide the support set out in a child’s relevant plans, make representations, or, as the case may be, enable staff to make representations, to the accommodating authority or relevant person with a view to ensuring that the child’s needs are met;

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Requirement Due date

ensure that staff seek to develop and maintain effective professional relationships with such individuals or organisations that the registered person considers appropriate, having regard to the range of needs of children for whom it is intended the supported accommodation undertaking is to provide support and accommodation;

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Requirement Due date

ensure a plan for support is in place to support the child to develop the resilience and skills required to transition out of supported accommodation when the child is ready to live more independently; Inspection report for supported accommodation provider - monitoring visit: Miracle Social Care Ltd 6 ensure that children are supported to access education, training or employment;

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Requirement Due date

ensure that children are supported to understand and manage the impact of any experience of abuse or neglect. (Regulation 7 (1) (2)(a)(b)(c)(f)(g)(h)(i)(k)(m)(n))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Miracle Social Care Ltd 7

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Supported accommodation provider details

Registered provider: Miracle Social Care Ltd

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Supported accommodation provider details

Registered provider address: 55 Wingfoot Avenue, Wolverhampton WV10 9HW

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Supported accommodation provider details

Nominated individual: Sasha-Gaye Atkinson-Nyame

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Supported accommodation provider details

Registered service manager: Moses Olwenyi

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Inspector

Helen Fee, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Miracle Social Care Ltd 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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