Children's Home run by Mayden Support Ltd in St Helens

Inspection report for children’s home: 2794662 1 Registered provider: Mayden Support Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is run by a private provider. It is registered to provide care for up to two children who may have emotional and/or social difficulties.

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Information about this children’s home

The home and manager registered with Ofsted in December 2024.

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Information about this children’s home

There was one child living in the home at the time of the inspection. The child was spoken to during the inspection.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2794662 2

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Overall experiences and progress of children and young people: good

The home is a warm and welcoming environment. Staff help the child to personalise their bedroom, including displaying photos celebrating their achievements. The child said that they are happy at the home and that they feel listened to. They also talk to staff openly if they have any worries. Staff consider the child’s wishes and feelings in the day-to-day running of the home. Staff include the child’s views in their records.

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Overall experiences and progress of children and young people: good

The child feels that they have really good relationships with the people who support them. The child said that they feel that they can talk to any staff about any issues. The child said: ‘I can always go to the manager and deputy manager if I have any problems. They always sort it.’

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Overall experiences and progress of children and young people: good

The staff team promotes the importance of family time, meaning that the child spends regular time with the people who are important to them. One parent said they ‘couldn’t fault staff’ and that they are helpful and friendly when supporting their family time, which ensures that the child and family have a positive experience when they spend time together.

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Overall experiences and progress of children and young people: good

Staff encourage the child to develop their interests and hobbies. The child has a passion for horse riding and staff manage to make this a significant part of the child’s life and daily activities. This is clearly something the child takes great pride in. This has helped to increase the child’s confidence. This also broadens the child’s experiences and development. The child is working as a volunteer at the horse riding stable. This provides the child with helpful skills and experience for any future employment opportunities.

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Overall experiences and progress of children and young people: good

The child is making some progress in education from their starting point. Staff help the child to engage with a tutor. Leaders and managers communicate well with the placing authority and other education professionals in relation to attempts to secure appropriate education provision for the child.

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How well children and young people are helped and protected: good

The child is making significant progress in relation to their emotional health and well-being. Their experience of stability has been the likely driving factor in a reduction in missing-from-home incidents and incidents of self-injurious behaviour. The child was initially subject to a deprivation of liberty order but this has been lifted. This demonstrates the positive progress they have made.

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How well children and young people are helped and protected: good

Staff have a good understanding of missing-from-home procedures and say that they would actively look for the child should they go missing from home.

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How well children and young people are helped and protected: good

Staff use positive behaviour approaches, supported by therapeutic training. This avoids any use of negative or punitive measures to manage children’s behaviour. The child clearly benefits from receiving consistent praise and rewards for positive behaviour through incentives.

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How well children and young people are helped and protected: good

All incidents are recorded reflectively and with oversight from the registered manager. However, not all staff are fully aware of the processes for reporting and recording concerns. This could compromise safeguarding practices and impact on staff’s ability to keep the child safe. However, Inspection report for children’s home: 2794662 3 once the manager became aware of the incident, they took swift and effective action, ensuring that all staff received targeted retraining and supervision sessions.

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How well children and young people are helped and protected: good

Leaders regularly review the child’s risk management plans to ensure that they are in place. This helps staff to provide a safe and consistent approach to managing risk. However, the child’s risk assessment in relation to the use of window restrictors is not consistently reviewed by the manager.

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How well children and young people are helped and protected: good

The child is making good progress with their independence skills. However, this is not included in their plans. This is a missed opportunity to record the progress the child makes.

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The effectiveness of leaders and managers: good

The registered manager is ambitious and has good general oversight of the home. The manager understands the needs of the child well. The manager ensures that the principles of praise and positive reinforcement are embedded in staff practice. This has helped to increase the child’s confidence.

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The effectiveness of leaders and managers: good

Staff complete relevant training. Staff also have access to many other relevant training courses to support them in their roles and in meeting the specific needs of the children in their care.

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The effectiveness of leaders and managers: good

Staff feel supported in their roles and attend regular supervision sessions with managers. They attend team meetings to share their knowledge and discuss current issues. Staff say that the manager is always supportive.

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The effectiveness of leaders and managers: good

The monitoring and review systems at the home are generally effective. This helps the leaders and managers to identify the home’s strengths and areas for development, to ensure that action is taken to address any shortfalls. Inspection report for children’s home: 2794662 4

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Recommendations

 The registered person should ensure that children’s risk assessments are regularly reviewed and updated to accurately reflect risks. This includes the use of window restrictors. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 41, paragraph 9.5)  The registered person should ensure that staff are familiar with the home’s policies on record- keeping and understand the importance of careful, objective and clear recording. Staff should record information on individual children in a non-stigmatising way that distinguishes between fact, opinion and third-party information. Information about the child must always be recorded in a way that will be helpful to the child. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes regulations, including the quality standards’. Inspection report for children’s home: 2794662 5

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Children’s home details

Registered provider: Mayden Support Limited

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Children’s home details

Registered provider address: Brulimar House, Jubilee Road, Middleton, Manchester M24 2LX

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Inspector

James Meeks, Social Care Inspector Inspection report for children’s home: 2794662 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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