Miracle Social Care Ltd

Inspection report for supported accommodation provider – monitoring visit: Miracle Social Care Ltd 1 Miracle Social Care Ltd

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Registered provider: Miracle Social Care Ltd

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider. The service provides up to eight shared supported accommodation premises that are limited to accommodating looked-after children and care leavers.

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provider

At the time of this monitoring visit, this service provided supported accommodation for five children aged 16 to 17 years old.

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provider

The service manager registered with Ofsted when the service was registered in February 2024.

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This monitoring visit

This visit was undertaken to address specific concerns about the increasing number and seriousness of notifiable events at a premises address. The inspector visited the premises address, spoke with leaders, managers and staff, and reviewed children’s records and plans.

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This monitoring visit

Leaders and managers have not prioritised one child’s safety and well-being. A child’s needs and risks had escalated and increased to the point they could not be safely supported within a supported accommodation service. Although leaders and managers had communicated with professionals and other agencies, they failed to take decisive action to ensure that the child received the levels of support that they needed. This failure by leaders, managers and staff placed the child at risk of serious harm.

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This monitoring visit

Leaders and managers do not ensure that risks to children are monitored and reviewed effectively. Staff do not work together to identify increasing risks, and they do not always have the skills to identify and act on signs of risk. They do not have Inspection report for supported accommodation provider – monitoring visit: Miracle Social Care Ltd 2 the skills to engage children effectively to help them to understand how to keep themselves safe. This means that children disengage from support, leaving them at risk of ongoing harm.

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This monitoring visit

Plans for children, including safety plans, are not effective. These do not include all known information pertinent to children’s development and do not support them to make progress. Leaders and managers do not ensure that staff are consistent in their approach to following children’s plans, and they do not take sufficient action to determine whether children are safe. Children’s individual risk assessments do not address known vulnerabilities for children effectively. Staff do not understand these risks or take steps to reduce these. This leaves children unsupported and unprotected.

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This monitoring visit

The accommodation visited, particularly a child’s bedroom, was not welcoming or homely. Furniture was damaged and some surfaces were unclean. Blinds in the bedroom were broken, which meant they would not block out light to support a child to sleep well. This contributed to creating an environment that was not well maintained, comfortable or nurturing to meet children’s needs.

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This monitoring visit

Requirements made at the last inspection are outside the scope of this visit. These will be reviewed at the next inspection. Inspection report for supported accommodation provider – monitoring visit: Miracle Social Care Ltd 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires, and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

ensure that staff have the experience, qualifications, and skills appropriate for the work that they are to perform. (Regulation 4 (1) (2)(a)(b)(c))

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Requirement Due date

In particular, the registered person must ensure that only children who are ready for supported accommodation are placed in the service, and that the service is operated in line with the statement of purpose. They must ensure that children’s needs and risks are reflected in their support plans and that staff are fully aware of their responsibilities and accountabilities in supporting children and keeping them safe from harm. 14 April 2025

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Requirement Due date

*The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 14 April 2025 Inspection report for supported accommodation provider – monitoring visit: Miracle Social Care Ltd 4 ensure that children—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe;

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Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(ii)(iii)(iv)(vi))

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Requirement Due date

In particular, the registered person must ensure that they identify increasing risks to children and share this information with all relevant agencies in a timely manner. They must ensure that staff have the skills to engage with children and to keep them safe and that they receive the training and supervision that they need to do this. Children’s plans must reflect their needs, and staff must follow these plans. The registered person must have systems in place to identify when children’s plans are not effective and take action to escalate their concerns.

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation— 14 April 2025 Inspection report for supported accommodation provider – monitoring visit: Miracle Social Care Ltd 5 are designed and furnished so as to meet the needs of each child individually and all children collectively;

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure, and well-maintained;

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Requirement Due date

offer a comfortable, positive, and nurturing environment, while respecting children’s need for privacy;

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces. (Regulation 6 (1) (2)(b)(v)(vi)(vii)(viii))

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met, and that the child is kept safe;

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Requirement Due date

engage and work with the accommodating authority if the registered person has concerns or if the child’s support needs to be changed, including where that change may mean that the child requires more intensive support;

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Requirement Due date

ensure that processes are in place to enable children to access support from other organisations and community services, such that they are encouraged and enabled to access a range of services, including those offered by advocacy organisations and training providers; 14 April 2025 Inspection report for supported accommodation provider – monitoring visit: Miracle Social Care Ltd 6 in the event that the registered person or a member of staff considers that an accommodating authority or a relevant person is failing to provide the support set out in a child’s relevant plans, make representations, or, as the case may be, enable staff to make representations, to the accommodating authority or relevant person with a view to ensuring that the child’s needs are met;

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Requirement Due date

ensure that staff seek to develop and maintain effective professional relationships with such individuals or organisations that the registered person considers appropriate, having regard to the range of needs of children for whom it is intended the supported accommodation undertaking is to provide support and accommodation;

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Requirement Due date

ensure a plan for support is in place to support the child to develop the resilience and skills required to transition out of supported accommodation when the child is ready to live more independently;

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Requirement Due date

ensure that children are supported to access education, training, or employment;

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Requirement Due date

ensure that children are supported to understand and manage the impact of any experience of abuse or neglect. (Regulation 7 (1) (2)(a)(b)(c)(f)(g)(h)(i)(k)(m)(n))

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider – monitoring visit: Miracle Social Care Ltd 7

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Supported accommodation provider details

Registered provider: Miracle Social Care Ltd

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Supported accommodation provider details

Registered provider address: 55 Wingfoot Avenue, Wolverhampton WV10 9HW

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Supported accommodation provider details

Nominated individual: Sasha-Gaye Atkinson-Nyame

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Supported accommodation provider details

Registered service manager: Moses Olwenyi

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Inspectors

Tara Lovatt, Social Care Inspector Inspection report for supported accommodation provider – monitoring visit: Miracle Social Care Ltd 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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Inspectors

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