Children's Home run by Complete Children’s Care Ltd in Manchester

Inspection report for children’s home: 2798294 1 Registered provider: Complete Children’s Care Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is run by a private organisation and is registered to care for up to two children who may experience social and emotional difficulties.

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Information about this children’s home

The registered manager has been in post since 22 October 2024.

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Information about this children’s home

At the time of the inspection, there were two children living in the home.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2798294 2

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Overall experiences and progress of children and young people: good

Two children were living at the home at the time of the inspection. The inspector spoke to one child during the visit. One child has moved on from the home since the home was registered.

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Overall experiences and progress of children and young people: good

Communal areas of the home are well presented and decorated to a good standard. Children have their own bedroom, which they can personalise to reflect their individual preferences. One child’s bedroom was extremely untidy and disorganised. For example, there were clothes all over the room, both on the floor and bed. In addition, there were used plates and several empty water bottles and food tins in the room.

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Overall experiences and progress of children and young people: good

Children do not always move into the home following a thorough assessment process. This means that the provider is unable to fully determine whether the home is suitable for their individual needs.

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Overall experiences and progress of children and young people: good

Children who have previously been absent from school are actively encouraged to return. Social workers praise the efforts and success of the staff team for supporting and motivating children to engage with their education provision.

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Overall experiences and progress of children and young people: good

Children are actively involved in decisions regarding the time they spend with their families. Staff listen to and respect each child’s wishes and feelings to ensure that family time is a positive and meaningful experience. For example, in response to one child’s request, their parent now routinely visits the home.

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Overall experiences and progress of children and young people: good

Children’s health needs are prioritised and taken seriously. All children are registered with local health services to ensure that children receive access to medical support in a timely manner. Additionally, leaders and managers work closely with health professionals to provide specialised and targeted support that is tailored to each child’s individual needs.

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Overall experiences and progress of children and young people: good

Children’s meetings take place regularly. This is an opportunity to contribute to decision- making about their care, such as the food they want to eat or activities they partake in. However, these meetings do not encourage children to share their views on the care they receive or their relationships with the staff team.

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How well children and young people are helped and protected: good

There is a prompt and effective response from leaders, managers and staff when children go missing from home. Staff demonstrate care and concern for children’s welfare and actively look for them. When children return home, steps are taken to understand the reason behind the missing-from-home episode. However, children do not always have the opportunity to have a discussion with an independent person, to ensure that they can speak openly about their experience leading up to and during the missing- from-home incident. Inspection report for children’s home: 2798294 3 Restraint in the home is low. When children are held, this is a last resort after de- escalation techniques have been unsuccessful. Debriefs with staff and children routinely take place. However, discussions with children do not consider how they felt about the hold. This does not demonstrate that staff have considered the emotional impact that

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How well children and young people are helped and protected: good

Safety plans support staff to keep children safe. They clearly outline each child’s associated risks and provide detailed, individualised guidance on how staff should respond to these risks. This ensures that there is a consistent and proactive approach to safeguarding, which allows staff to respond to challenging situations confidently and in a way that prioritises children’s well-being.

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How well children and young people are helped and protected: good

Leaders and managers follow safer recruitment processes to reduce the risk of children being cared for by individuals who may pose a risk to their safety and well-being. However, leaders and managers have not consistently ensured that they are aware of the candidate’s full employment history, so that where staff have worked with children and vulnerable adults, the reasons why the employment ended can be explored. This oversight limits the full effectiveness of safer recruitment procedures.

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How well children and young people are helped and protected: good

Allegations are managed quickly and fairly. Information is appropriately shared with safeguarding partners to ensure that there is transparency throughout the process. The allegation is thoroughly investigated, which helps to build children’s confidence that their concerns are taken seriously.

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The effectiveness of leaders and managers: good

The registered manager has high expectations of the staff team. She leads the home in a way that consistently promotes these standards. She is child focused and determined to achieve positive outcomes for children.

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The effectiveness of leaders and managers: good

Staff say that they feel supported by the manager. Regular supervisions take place and are practice related and provide staff with opportunities to identify areas for professional development. This approach promotes a culture of continuous improvement and contributes to staff well-being.

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The effectiveness of leaders and managers: good

Leaders and managers use team meetings as an opportunity for staff learning and development. For example, the manager arranged for members of the speech and language team to attend and discussed methods of how to effectively communicate with one child living in the home. This allowed staff to gain valuable insight and practical strategies to support the child.

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The effectiveness of leaders and managers: good

The manager has established strong and effective relationships with external professionals involved in the children’s care. Social workers praise the manager and her team for their consistent communication and commitment to the children. These positive partnerships contribute to well-coordinated care planning in the home for children. Inspection report for children’s home: 2798294 4 Monitoring and review systems are effective. The manager maintains good oversight of the daily operation of the home. Her review of incidents are thorough and highlight areas for development in staff practice.

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The effectiveness of leaders and managers: good

Leaders and managers have not always followed their admission process in accordance with the home’s statement of purpose. This has contributed to one child’s time in the home ending prematurely. Inspection report for children’s home: 2798294 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children's home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home's statement of purpose;

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Requirement Due date

ensure the effective induction of each child into the home.

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Requirement Due date

Specifically, leaders and managers must ensure that children move into the home in accordance with the admission process set out in their statement of purpose. 28 May 2025

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Requirement Due date

The registered person must compile in relation to the children's home a statement ("the statement of purpose") which covers the matters listed in Schedule 1.

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Requirement Due date

Specifically, leaders and managers must ensure that the statement of purpose sets out the procedures for emergency admissions. 28 May 2025 Inspection report for children’s home: 2798294 6

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Recommendations

 The registered person should ensure that debriefs with the child and staff following a physical intervention include a discussion about how the child felt about being held. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 50, paragraph 9.60)

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Recommendations

 The registered person should ensure that children are encouraged and supported to keep their bedrooms clean. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 33, paragraph 7.3)

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Recommendations

 The registered person should ensure that children are consulted about the care they receive and their relationships with the staff team. (‘Guide to the Children’s Homes Regulations, including the quality standards’ page 22 paragraph 4.11)

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Recommendations

 The registered person should ensure that the full employment history of candidates is obtained as part of the application process. Furthermore, when a person has previously worked with children or vulnerable adults, they should take reasonable steps to verify why the employment ended. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.1)

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Recommendations

 The registered person should ensure that when children go missing, they are always offered an independent return home interview upon their return. (Guide to the Children’s Homes Regulations, including the quality standards, page 45, paragraph 9.30)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2798294 7

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Children’s home details

Registered provider: Complete Children’s Care Limited

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Children’s home details

Registered provider address: Cheadle Place, Stockport Road, Cheadle SK8 2JX

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Inspector

Chibuzo Otache, Social Care Inspector Inspection report for children’s home: 2798294 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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