Calmliving Care Limited

Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 1 Calmliving Care Ltd

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Registered provider: Calmliving Healthcare Limited

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Inspected under the social care common inspection framework

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provider

This service is operated by a private provider in north west England. The provider can accommodate up to 13 looked-after children and care leavers in four shared or group-living facilities.

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provider

At the time of the monitoring visit, six looked-after children and care leavers aged 16 and 17 were accommodated.

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provider

The registered service manager has been in post since January 2024. They also hold other responsibilities, including the roles of nominated individual and director.

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provider

Since registration, two previous monitoring visits have been carried out in response to concerns raised about the provider’s safeguarding practice, including the management of incidents in the home and the management of allegations against staff. Further concerns were raised regarding support offered to children and the general maintenance of the accommodation. Following the previous visit, Ofsted raised one requirement and three recommendations. These have now been met.

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This monitoring visit

Ofsted carried out this monitoring visit in response to concerns raised about the provider’s safeguarding practice, which included staff not following their missing- from-home policy.

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This monitoring visit

Leaders and managers take appropriate action when children are missing from home. However, risk assessments do not include children’s known vulnerabilities, and they are not updated regularly or signed and dated by the author. This means that staff are not aware of children’s changing risks. Leaders and managers do not Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 2 collaboratively work with external services to share relevant safeguarding concerns for children, which means that children are at further risk of harm.

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This monitoring visit

Staff carry out regular key-work sessions with children, however, children’s views are not clearly recorded in their records or in their support plans. This means that children have few opportunities to express their views about the support that they receive. The provider has identified training for staff to improve practice regarding case recording.

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This monitoring visit

Staff said that they feel supported by leaders and managers. Staff attend training sessions to equip them with the skills required to support children, including in trauma-informed practice.

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This monitoring visit

Staff support children to develop their life skills, so they are prepared for their transition to independence. One child has made considerable progress in recent months. The staff have been consistent in their approach, which has helped the child to achieve positives outcomes.

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This monitoring visit

Leaders and managers complete a location assessment. However, they do not consult with external services to identify any known concerns in neighbourhoods where their accommodation is located. This reduces the effectiveness of the location assessment and does not help children understand how to stay safe in their community. Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1) (2)(g))

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Requirement Due date

In particular, ensure that staff are supported to improve case recording and include children’s voices in their records. 15 May 2025

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

work collaboratively with other professionals and agencies and share information where relevant to keep children safe. (Regulation 5 (1) (2)(f)(iii)(iv)) 15 May 2025

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Requirement Due date

The registered person must maintain records (“case records”) in relation to each child accommodated by the supported accommodation undertaking which— 15 May 2025 Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 4 are kept up to date, and

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 24 (1)(b)(c))

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Recommendation

 The registered person should ensure when reviewing their location assessment that there is consultation with appropriate local services. This information should be used to identify and mitigate risks. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 28)

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 5

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Supported accommodation provider details

Registered provider: Calmliving Healthcare Limited

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Supported accommodation provider details

Registered provider address: 22 Guardsman Tony Downes Way, Droylsden, Manchester M43 6NZ

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Supported accommodation provider details

Registered service manager: Vanessa Ibhadon

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Inspector

Helen Fee, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked-after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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