Children's Home run by Crossway Services Limited in St Helens

Assurance inspection report for children’s home: SC386810 1 SC386810 Registered provider: Crossway Services Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned and managed by a private provider. It provides care for one child who may experience emotional and social difficulties.

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Information about this children’s home

At the time of inspection, one child was living in the home.

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Information about this children’s home

The manager registered with Ofsted in September 2024.

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Information about this children’s home

Date of last inspection: 5 November 2024

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Information about this children’s home

Judgement at last inspection: requires improvement to be good

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Information about this children’s home

Enforcement action since last inspection: none

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Information about this inspection

At this inspection, the inspector evaluated:

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Information about this inspection

 the care of children  the safety of children  the effectiveness of leaders and managers. The Inspector looked closely at the experiences and progress of children, using the social care common inspection framework. This assurance inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards.’ Assurance inspection report for children’s home: SC386810 2

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Findings from the inspection

We did not identify any serious or widespread concerns in relation to the care or protection of children at this assurance inspection.

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Findings from the inspection

Since the full inspection, the child has been developing some positive relationships with staff. Staff continue to take opportunities as they arise to encourage and support the child to engage in activities in and out of the home.

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Findings from the inspection

The child is not attending an education provision. Staff are supporting the child around seeking alternative options. The registered manager and external agencies are working together to find the right solution that meets the child’s educational needs.

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Findings from the inspection

Staff support the child to access routine medical appointments and work with the relevant health agency to ensure that the child’s health needs are met. The child has weekly access to the home’s therapist and is starting to engage with these sessions.

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Findings from the inspection

Staff have completed relevant training around identity and communication. As a result, staff have a better understanding of how to meet the child’s needs. Staff support the child to share and express their views in a way that is accessible and comfortable for the child. Staff then liaise with wider agencies and advocate on behalf of the child, ensuring that their views are heard and acted upon.

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Findings from the inspection

Staff have the knowledge, skills and understanding to help keep the child safe. Staff know the child well and know how to respond to any incidents. However, the child’s individual risk assessments are not always clear and do not contain up-to-date and detailed guidance for staff to follow.

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Findings from the inspection

Staff encourage and support the child to develop their independence in line with their views and individual care plan. The child is encouraged to take responsibility for budgeting, personal hygiene and keeping their room clean and tidy. However, there are no clear expectations for the child and no guidance in place for staff when they may need to intervene to keep the child’s bedroom clear and safe.

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Findings from the inspection

Staff say that they enjoy coming into work and that they are supported by a kind and approachable registered manager. Staff have regular supervisions that are child- focused and support consistent practice in the home. Staff appraisals have not yet taken place.

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Findings from the inspection

The registered manager is receiving increased support and reflective sessions with leaders and managers. As a result, they have improved oversight and monitoring systems in the home. However, the quality of care report does not include feedback from the child and does not evaluate the impact of care.

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Findings from the inspection

The management team has taken some action to address the shortfalls raised at the full inspection. Most requirements given at the full inspection have been met. Three Assurance inspection report for children’s home: SC386810 3 requirements made at the last inspection have been restated and one additional requirement has been made. Assurance inspection report for children’s home: SC386810 4

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Inspection date Inspection type Inspection judgement

05/11/2024 Full Requires improvement to be good 23/05/2023 Full Good 09/08/2022 Full Good 28/03/2022 Interim Improved effectiveness Assurance inspection report for children’s home: SC386810 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards.’ The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child's relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

that the home's day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(i)(ii)(b))

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Requirement Due date

In particular, the registered person must ensure that risk assessments are relevant and up to date. 24 April 2025

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Requirement Due date

The children's views, wishes and feelings standard is that children receive care from staff who

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Requirement Due date

take their views, wishes and feelings into account in relation to matters affecting the children’s care and welfare and their lives.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to

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Requirement Due date

help each child to understand how the child's privacy will be respected and the circumstances when it may have to be limited. (Regulation 7 (1)(c)(2)(a)(v))

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Requirement Due date

In particular, the registered person must ensure that there is clear guidance for staff to follow in respect of entering a 24 April 2025 Assurance inspection report for children’s home: SC386810 6 child's bedroom and that the child is helped to understand this.

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33 (4)(c))

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Requirement Due date

In particular, the registered manager must ensure that staff complete appraisals. 24 April 2025

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Requirement Due date

The registered person must complete a review of the quality of care provided for children ("a quality of care review") at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children's home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person intends to take as a result of the quality of care review ("the quality of care review report").

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Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (1) (2)(a)(b)(c) (3) (5))

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Requirement Due date

In particular, the registered manager must ensure that the quality of care report contains feedback from children and professionals and evaluates children's progress. 24 July 2025 Assurance inspection report for children’s home: SC386810 7

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Children’s home details

Registered provider: Crossway Services Limited

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Children’s home details

Registered provider address: 2 The Calls, Leeds LS2 7JU

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Children’s home details

Responsible individual: Kealey Rushworth

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Inspector

Justina Henry, Social Care Inspector Assurance inspection report for children’s home: SC386810 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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