Exceed Support Services Ltd

Inspection report for supported accommodation provider - monitoring visit: Exceed Support Services Ltd Exceed Support Services Ltd

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Registered provider: Exceed Support Services Ltd

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Inspected under the social care common inspection framework

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provider

This service is owned and operated by a private provider. It offers accommodation for up to seven children in shared premises that are not limited to looked-after children and care leavers. At the time of the visit, one child was using the service.

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provider

The service manager, who is also the nominated individual and director, registered with Ofsted in April 2024.

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This monitoring visit

Ofsted carried out this visit in response to the provider admitting a child who should not be living in supported accommodation.

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This monitoring visit

An absence of good decision-making by the registered service manager has resulted in the admission of a 13-year-old child whose needs cannot be met in line with the supported accommodation regulations and the provider’s conditions of registration. Although the child left to live in a children’s home for a short while, the child was readmitted and remains in placement at the time of this visit. A compliance notice has been issued regarding this issue.

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This monitoring visit

The child’s plans and risk assessments are inadequate. These documents do not provide a full and accurate picture of the child’s known and emerging needs, risks and behaviours, or strategies of support to inform staff practice. In addition, some of these documents refer to a comprehensive behaviour management plan, but there is no evidence that this document exists. As a result, there is no planned approach to meeting the child’s needs.

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This monitoring visit

The registered service manager has failed to develop a workforce plan that outlines how staff will be supervised and supported in developing and improving their skills, Inspection report for supported accommodation provider - monitoring visit: Exceed Support Services Ltd knowledge and practice. Staff have received some training, but gaps in training records suggest that some staff may not have the necessary skills and knowledge to provide care for the child.

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This monitoring visit

The registered service manager has carried out a biannual quality of support review. However, the report lacks input from the child, their placing authority, and staff. Additionally, some details are inaccurate. Overall, the report is not meaningful and does not contribute to improving the quality of support.

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need to do to improve?

Inspection report for supported accommodation provider - monitoring visit: Exceed Support Services Ltd

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(f))

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Requirement Due date

Specifically, review the procedures for managing referrals to ensure that only children who are suitable to live in supported accommodation are admitted to the service and that their suitability to remain in supported accommodation is kept under review. 20 April 2025

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform; 20 April 2025 Inspection report for supported accommodation provider - monitoring visit: Exceed Support Services Ltd ensure that arrangements are in place for the supervision, training and development of staff;

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Requirement Due date

ensure that a workforce plan (see regulation 10) for the supported accommodation undertaking is in place. (Regulation 4 (1) (2)(a)(b)(c)(g)(j))

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Requirement Due date

Specifically, develop and implement a workforce plan to ensure that staff are suitably trained, supervised and supported to develop their skills, knowledge and practice to meet children’s needs.

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(iii))

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Requirement Due date

Specifically, ensure that children’s risk assessments are reviewed and updated to include the child’s known and emerging needs, risks and behaviours, and that these plans are implemented to support the child. 20 April 2025

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review (“a quality of support review”) at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received; 20 April 2025 Inspection report for supported accommodation provider - monitoring visit: Exceed Support Services Ltd feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons. (Regulation 32 (1)(a)(b)(c))

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Exceed Support Services Ltd

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Supported accommodation provider details

Registered provider: Exceed Support Services Ltd

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Supported accommodation provider details

Registered provider address: Regus, Victory House, 400 Pavilion Drive, Northampton NN4 7PA

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Inspector

Debbie Holder, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Exceed Support Services Ltd to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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