Calmliving Care Limited

Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 1 Calmliving Care Limited

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Registered provider: Calmliving Healthcare Limited

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Inspected under the social care common inspection framework

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provider

This service is operated by a private provider in North West England. The provider has the capacity to accommodate up to 13 looked-after children and care leavers in four shared or group living facilities.

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provider

At the time of the visit, seven looked-after children and care leavers aged 16 and 17 were accommodated.

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provider

The registered service manager has been in post since January 2024. They also hold other responsibilities, which include the nominated individual and the director.

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provider

Since the service registered, there has been one previous monitoring visit in response to concerns raised about the provider’s safeguarding practice, including the management of incidents in the home and the use of a high number of staff to support children. At the time of the previous visit, Ofsted raised one requirement and two recommendations.

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This monitoring visit

Ofsted carried out this visit in response to concerns raised about the provider’s safeguarding practice, including the management of allegations against staff. Further concerns were raised regarding support offered to children and the general maintenance of the accommodation.

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This monitoring visit

Leaders and managers take appropriate action when managing allegations against staff. They follow their safeguarding policy, which includes referring the allegation to the local authority designated officer. This means that leaders and managers listen to children’s concerns and act quickly to help keep them safe. Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 2 When incidents occur, staff complete detailed records that include debriefs with children. However, leaders and managers do not consistently report all serious incidents to Ofsted or within the required timescales. This requirement remains in place and is restated.

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This monitoring visit

One property has not received adequate maintenance since the last monitoring visit. As a result, children have not had access to suitable, working shower facilities. The provider has identified this issue as an area for improvement.

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This monitoring visit

Staff receive training that is relevant to their role. One member of staff said that the management team is supportive and cares about their welfare. Staff have a good understanding of the children living in the accommodation, including their needs. Staff said that they feel supported in their role and receive regular reflective supervision.

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This monitoring visit

Leaders and managers assess children’s vulnerabilities at the point of referral. Local authorities provide staff with detailed information, which they use to form a robust risk-management and support plan. Staff have access to these plans and review them every three months. This helps staff to monitor children’s progress and support them with managing their vulnerabilities. Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

The registered person must ensure that a notification made under this regulation—

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Requirement Due date

the event concerned; 9 May 2025 Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 4 any other individuals or organisations who or which have been notified;

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Requirement Due date

any actions taken by the registered person as a result of the matter;

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Requirement Due date

is made or confirmed in writing. (Regulation 27 (3)(a)(b)(c)(d)(e)(f) (4)(a)(i)(ii)(iii)(b))

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Requirement Due date

This requirement was raised at the last monitoring visit and is restated.

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Recommendation

 The registered person should ensure that properties are maintained so that children have access to basic working facilities. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 28)

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 5

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Supported accommodation provider details

Registered provider: Calmliving Healthcare Limited

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Supported accommodation provider details

Registered provider address: 22 Guardsman Tony Downes Way, Droylsden, Manchester M43 6NZ

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Supported accommodation provider details

Registered service manager: Vanessa Ibhadon

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Inspector

Helen Fee, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked-after, safeguarding and child protection.

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Inspector

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Inspector

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