Children's home run by One To One Crisis Intervention Ltd in Teignbridge

Inspection report for children’s home: 1231067 1 Registered provider: One to One Crisis Intervention Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home provides care for one child who experiences social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, one child was living in the home.

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Information about this children’s home

The home has appointed a new manager, who is registered with Ofsted.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 13 November 2023

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good

Overall judgement at last inspection: outstanding

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good

Enforcement action since last inspection: none Inspection report for children’s home: 1231067 2

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Inspection date Inspection type Inspection judgement

13/11/2023 Full Outstanding 25/10/2022 Full Outstanding 10/06/2021 Full Good 28/11/2019 Full Outstanding Inspection report for children’s home: 1231067 3

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Overall experiences and progress of children and young people: good

Leaders and managers have taken action to learn from the experiences of children who have previously lived in the home. The child currently living in the home is making good progress. The child is supported to have trusting relationships with the adults who care for them. Staff talk to the child about a range of sensitive issues and take time to understand the child’s individual needs.

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Overall experiences and progress of children and young people: good

The environment is homely and personalised for the child. The home needs some redecoration due to damage, and there is a plan to rectify this. There are photos and pictures on the wall that celebrate memories, special people and occasions. The child’s bedroom is personalised to their tastes, and there are shared spaces in the home for eating together, relaxing and gaming. The child has several of their own well-loved pets in the home to care for, which gives the child a sense of security and belonging.

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Overall experiences and progress of children and young people: good

Staff understand the child’s individual needs, and plans are child focused and written directly to the child. Staff regularly celebrate the child’s successes and achievements. Staff actively encourage the child to share their views, and they involve them in planning and decision-making. The child has an independent advocate.

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Overall experiences and progress of children and young people: good

Staff support the child in maintaining healthy routines and sleep patterns. They have a good understanding of the child’s health needs and sensitively approach any issues relating to health or dietary needs.

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Overall experiences and progress of children and young people: good

Staff understand the importance of education and support the child to reach their full potential. Leaders and managers have strongly advocated to ensure that the child attends the most appropriate school to meet their needs. Staff encourage the child to engage in various social and recreational activities that enhance their learning.

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Overall experiences and progress of children and young people: good

Staff are committed to ensuring that the child enjoys regular and meaningful time with their family. Staff have built trusting relationships with family members, which has helped them develop a consistent network of trusted adults around the child.

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How well children and young people are helped and protected: good

Safeguarding concerns are responded to in a timely and robust manner. Staff understand children’s unique vulnerabilities, and their plans to minimise risk are clear and concise.

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How well children and young people are helped and protected: good

When children go missing from home, staff are persistent in their attempts to locate them and ensure that family and relevant professionals are kept up to date. When children return home, they are warmly welcomed back and offered food and nurture.

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How well children and young people are helped and protected: good

Staff support the child in taking age-appropriate risks as part of their development and learning skills to help keep themselves safe. The child enjoys spending meaningful time Inspection report for children’s home: 1231067 4 with their friends in the community without any unnecessary restrictions. Staff monitor mobile phones and internet use in an age-appropriate manner. Staff have open conversations with the child about any concerns, and an educative approach is taken.

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How well children and young people are helped and protected: good

Allegations and complaints are responded to in a timely manner and thoroughly investigated. The child and individuals involved are supported throughout, and the outcome is clearly communicated.

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How well children and young people are helped and protected: good

Staff use various de-escalation techniques to support children who are experiencing distress. Management oversees incidents effectively and learns from practice. Restraint is used as a last resort. However, when used, the records do not always accurately reflect the incident.

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How well children and young people are helped and protected: good

Staff have not always intervened early enough to prevent harm when children have become distressed. There are several plans used to help support staff to reduce risk for the children, but these plans have not always been followed during periods of acute distress. Leaders and managers have taken action to learn from these incidents to improve practice and prevent repeat incidents.

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The effectiveness of leaders and managers: good

The home is managed by a passionate and caring manager who has a good understanding of the child’s needs. However, leaders and managers need to do more to gain an accurate understanding of the improvement needs of the home.

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The effectiveness of leaders and managers: good

Staff say that they enjoy their role and feel supported by leaders and managers. The manager ensures that there is effective oversight and uses learning from incidents to improve practice.

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The effectiveness of leaders and managers: good

Staff benefit from regular supervision and team meetings with managers who encourage reflection and learning from practice. Staff discuss different approaches to support the child’s ability to manage their emotions, which helps the child to understand their feelings and develop positive ways to manage their behaviours.

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The effectiveness of leaders and managers: good

Leaders and managers understand the importance of building relationships with children’s families and the multi-agency network. Feedback from professionals and family members is positive about staff and their care of the child. Professionals comment positively on the child’s progress and the support of staff, who maintain regular communication.

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The effectiveness of leaders and managers: good

Leaders and managers ensure that staff are up to date with mandatory training. They organise bespoke training to support staff's ability to respond to children's individual needs. Agency staff are not used, and any temporary vacancies are filled with known and trusted staff from a nearby home. Plans to fill permanent vacancies are carefully considered to ensure minimal disruption to the child. Inspection report for children’s home: 1231067 5 Leaders and managers have not always challenged the wider network effectively when there are gaps in services or decisions made about care planning. At times, this has caused children to feel anxious about their longer-term plans.

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The effectiveness of leaders and managers: good

Leaders and managers have not always ensured timely action to address poor practice in the staff team, which has sometimes affected the children. Inspection report for children’s home: 1231067 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The positive relationship standard is that children are helped to develop, and benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph 1 requires the registered person to ensure—

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Requirement Due date

are provided with supervision and support to enable them to understand and manage their own feelings and responses to the behaviour and emotions of children, and to help children to do the same;

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Requirement Due date

de-escalate confrontations with or between children, or potentially violent behaviour by children. (Regulation 11 (1)(a)(b)(c) (2)(a)(x)(xi)) 30 April 2025

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Recommendation

 The registered person should ensure that placing authorities and relevant individuals provide the input and services needed to meet children’s needs during their time in the home or in preparation for leaving the home (see regulation 5(c)). Staff should act Inspection report for children’s home: 1231067 7 as champions for children, expecting nothing less than a good parent would. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 12, paragraph 2.8)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 1231067 8

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Children’s home details

Registered provider: One to One Crisis Intervention Ltd

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Children’s home details

Registered provider address: 5 Newton Road, Kingsteignton, Newton Abbot, Devon TQ12 3AL

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Inspector

Stacey Pellow, Social Care Inspector Inspection report for children’s home: 1231067 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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