Children's home run by We Care Bespoke Ltd

Inspection report for children’s home: 2734115 1 Registered provider: We Care Bespoke Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned and managed by a private provider. It offers care for one child who may experience social and emotional difficulties and may have a sensory impairment, physical disability, learning disability and a mental health condition.

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Information about this children’s home

The manager registered with Ofsted in February 2025. He has been in post since September 2024.

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Information about this children’s home

At the time of this inspection, one child was living at the home.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers good

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 6 February 2024

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outstanding

Overall judgement at last inspection: good

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 2734115 2

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Inspection date Inspection type Inspection judgement

06/02/2024 Full Good Inspection report for children’s home: 2734115 3

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Overall experiences and progress of children and young people: outstanding

The child is exceptionally well cared for by highly nurturing adults. The child has lived at the home for a sustained period. Strong and trusting relationships give the child a sense of safety, comfort and stability. Staff refer to the home as ‘[name of child]’s home’. One professional said, ‘The quality of care, consistent approach and effort from the team have been monumental in providing [name of child] with a loving and stable home.’

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Overall experiences and progress of children and young people: outstanding

Adults are highly ambitious for the child. They have supported the child to make phenomenal progress, some of which has been life-changing. For example, the child has improved communication skills, better emotional regulation, a more varied diet, and now enjoys experiences in the community that were not possible before. The child’s parents said, ‘It is unbelievable the progress [name of child] has made.’

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Overall experiences and progress of children and young people: outstanding

The child had limited verbal communication when they arrived at the home. Staff’s close working relationships with family members and professionals ensure that the child experiences consistent care. As a result, the child can now communicate their needs and wishes verbally. For example, they can express their preferences for what foods or activities they would like. This is transformative for the child and enables them to have increased independence.

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Overall experiences and progress of children and young people: outstanding

Staff and managers have developed the child’s independence skills and strive to develop them further. One significant area of improvement is the child’s increased personal hygiene skills. Staff are fully aware of the impact independence will have when the child reaches adulthood and continually look to help the child develop their independence skills, such as by carrying out tasks around the house.

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Overall experiences and progress of children and young people: outstanding

Staff have helped the child to become more tolerant of having items in the home. Previously, the home was very plain, in line with the child’s sensory needs. Significant progress has been made in introducing items around the home. For example, photos, plants and furniture in the child’s bedroom enrich the environment. Staff support the child in making choices about the home decor, such as the wallpaper for their sensory room. This enables the child to live in an environment in which he feels comfortable.

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Overall experiences and progress of children and young people: outstanding

The manager and staff have forged positive working relationships with the child’s family. They focus on promoting the child’s identity. Artwork from family members is displayed in the home to help maintain the child’s sense of attachment. Staff also ensure that the child regularly spends time with loved ones. Because of the guidance and support from staff, the child now also spends time with their sibling and extended family. This has made a significant difference to the child’s life and sense of belonging. Inspection report for children’s home: 2734115 4

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How well children and young people are helped and protected: outstanding

The manager ensure that the child has a comprehensive care and safety plan that is kept up to date. The plan is highly personalised and based on a theoretical model of care. It gives clear guidance to staff about the child’s needs and specific guidance on how to reduce risks. This enables all staff to have an exceptional understanding of the child and maintain the level of care to an incredibly high standard.

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How well children and young people are helped and protected: outstanding

Staff support the child in developing emotional regulation skills. They use effective de- escalation techniques, which results in a significant reduction in unsafe behaviours. Staff have not had to hold the child for several months. When this practice has been necessary, it has been in the child’s best interests to keep them safe. Staff consider the child's triggers and potential changes to prevent incidents from reoccurring. Following incidents, there is strong management oversight. Debriefs with staff take place, and observations of the child are carried out to understand their views.

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How well children and young people are helped and protected: outstanding

Staff have worked tenaciously to ensure that the child accesses a varied and balanced diet. This has seen the child try new foods and develop new likes. One professional said:

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How well children and young people are helped and protected: outstanding

‘[Name of home] have been particularly instrumental in their consistent approach in facilitating [name of child]’s much improved diet. As a result of [name of child]’s improved diet, we have seen an exponential improvement in behaviour, mood, and willingness to engage in school. At school, [name of child] is willing to try new food more readily and now enjoys meals in the community. This would not be a viable option in the past due to the unpredictable and precarious nature [name of child] presented then.’

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How well children and young people are helped and protected: outstanding

Staff strive to reduce triggers for the child while balancing positive risk taking. One professional said, ‘What struck me in the last review meeting is how progressive staff are about wanting to move things on for [name of child].’

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How well children and young people are helped and protected: outstanding

Staff have helped the child to build their sensory tolerance. This, alongside the child’s communication and emotional regulation development, has enabled the child to access more community activities, such as going to different parks, planning a caravan holiday, and having a Christmas shopping experience. This is incredible progress from the child’s starting point. This gives the child cherished memories and access to the broader world around him.

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How well children and young people are helped and protected: outstanding

The manager strongly advocates on behalf of the child. He challenges recommendations made by other professionals when these would restrict the child. He supports others to recognise the child’s progress and how such decisions would affect the child. This helps to ensure that decisions are made in the child’s best interests. Furthermore, the manager escalates tasks effectively when other professionals fail to progress them in a timely manner. Inspection report for children’s home: 2734115 5

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The effectiveness of leaders and managers: good

The manager and deputy manager are highly motivated to ensure that the child makes progress in all aspects of their life, and they will explore anything that may prevent this from happening. For example, there have been inconsistencies in staffing over the inspection period, resulting in a high number of agency staff being used. The managers carried out a piece of work to determine how the use of agency workers affects the child. This resulted in the need for more permanent staff, which has been agreed on by senior leaders. The managers promote the need for staff to feel valued and supported. They strive to create a positive working environment. This in turn ensures that the child receives high-quality care.

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The effectiveness of leaders and managers: good

The manager has effective monitoring and review systems that cover a range of aspects linked to the child, staffing and oversight of the home. The manager and deputy manager continually focus on improving the service to enhance the quality of care and opportunities for the child.

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The effectiveness of leaders and managers: good

Staff receive regular practice-related supervision and attend team meetings. Both forums include detailed discussions about the child. The manager incorporates reflective practice by using theory and model bases when discussing incidents or opportunities the child can access. This enables staff to learn and creatively adapt ways of working to meet the child’s needs.

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The effectiveness of leaders and managers: good

The manager promotes effective multi-agency working. Professionals supporting the child highlight positive working relationships. This enables the child to receive a consistent approach from those who support them. To contribute to care review meetings, the managers ensure the timely completion of reports. One professional said, ‘It is the most detailed care report I have ever seen.’

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The effectiveness of leaders and managers: good

Staff receive various training, some of which is specific to the needs of the child. This ensures that the child is cared for by skilled and knowledgeable adults. Only one member of staff holds the required qualification for their role, but this has not affected the care afforded to the child. Staff are enrolled to undertake the qualification within the relevant timescales.

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The effectiveness of leaders and managers: good

No requirements or recommendations have been raised at this inspection. Inspection report for children’s home: 2734115 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under The Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2734115 7

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Children’s home details

Registered provider: We Care Bespoke Ltd

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Children’s home details

Registered provider address: 164A Front Street, Chester-le-Street, County Durham DH3 3AZ

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Inspector

Jess Elliott, Social Care Inspector Inspection report for children’s home: 2734115 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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