Delivering Outcomes Ltd

Inspection report for supported accommodation provider: Delivering Outcomes Ltd 1 Delivering Outcomes Ltd Registered provider: Delivering Outcomes Ltd

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider. The service can accommodate up to six children and young people, in three shared or group-living homes that are limited to accommodating looked-after children and care leavers.

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provider

At the time of this inspection, this service was providing supported accommodation for three children.

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provider

The service manager has been registered with Ofsted since the provider was registered in December 2023.

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provider

Inspection dates: This inspection began on 3 February 2025 when we announced the inspection. The inspector was on site from 5 to 7 February 2025.

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Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately three years.

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Summary of findings

Children enjoy living in their accommodation. They settle quickly into their new homes and develop positive and meaningful relationships with staff.

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Summary of findings

Children have a voice. They are always consulted about the support they receive. Staff listen to the children and help them to achieve their goals. Children’s confidence has increased as they learn independent living skills.

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Summary of findings

Staff ensure that children’s safety is a priority. Staff are trained to identify risks that could impact negatively on children. When risks to children occur, staff act quickly to help keep children safe. Inspection report for supported accommodation provider: Delivering Outcomes Ltd 2 Leaders and managers are strong advocates for the children and collaborate closely with other professionals to ensure that children can access the services and support they need.

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Summary of findings

Leaders and managers are committed to creating a stable and dedicated staff team who are passionate about working with children. This approach ensures that staff focus on getting to know children well and, as a result, children experience a sense of belonging.

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Overall experiences and progress of children

Children enjoy living in their home and feel supported by staff. Staff prioritise building positive relationships with children. One child said, ‘I feel well supported by staff. I am making good decisions with guidance from staff. They really encourage me and that makes me happy.’ One social worker commented, ‘The staff are very committed and go that extra mile.’

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Overall experiences and progress of children

All children are in education or employment. Staff advocate for children to be in college placements that best suit their interests and needs. Staff also actively help children, through CV writing and job hunting, to find employment. Virtual school staff said, ‘Staff work as one and are consistent in their ambitions for their young people. They know their young people well and have high expectations for them to achieve.’

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Overall experiences and progress of children

Staff help children prepare for independence by teaching practical life skills in planned support sessions and through ongoing discussions. Children can see their progress towards their goals and know the areas where they still need to develop. The support from staff helps children to grow in confidence as they gain necessary skills for independent living.

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Overall experiences and progress of children

Staff seek children’s opinions, wishes and feelings through conversations, direct-work sessions and planned group meetings. They respect children’s views and work hard to respond to children’s requests. When the children requested air fryers for the homes, managers supplied these. Children know they will be listened to by staff and that their voices and opinions matter. This creates an environment where children experience a sense of belonging and acceptance.

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Overall experiences and progress of children

Staff provide a homely environment for children. Children personalise their bedrooms to reflect their individuality and spend time in the communal areas. Healthy breakfast options are always available for children and each week, staff and children cook a Sunday meal together. This supports good relationships between children and develops a sense of community. Consequently, children do not feel lonely or isolated.

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Overall experiences and progress of children

A dedicated staff team works hard to help children settle. One commissioning officer said, ‘The young people that we have referred into their service seem to do well. Staff have managed some challenging situations and had the resilience to stick with one young person, which has promoted stability. Our young people tell us that they like living there and feel supported.’ Inspection report for supported accommodation provider: Delivering Outcomes Ltd 3 Children are well supported to move on from this service. Staff make every effort to ensure that children have the necessary skills to transition to independent living. Some children have the option to move to one of the provider’s 18+ services to continue their journey towards independence with known and trusted staff. Children often continue to keep in touch with the service when they leave.

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How well children are helped and protected

Children are safeguarded effectively and say that they feel safe. Children have positive relationships with staff and can identify a trusted adult they can talk to about any worries or concerns. At the time of the inspection, one child confided in staff that they were at risk of exploitation. As a result, police were able to intervene, and the situation was managed safely. A police officer spoken to during the inspection described the service as ‘fantastic’ and said there is effective communication with staff and other safeguarding professionals.

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How well children are helped and protected

When children go missing, staff take action to locate them by contacting friends, family and known contacts. There is a well-coordinated response to reduce the risk of harm. When children return home, staff check on their well-being and discuss the reasons they went missing. Children have the offer of return to home interviews. As a result, missing incidents have decreased, and children feel cared for and welcomed back to their home.

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How well children are helped and protected

Staff undertake appropriate safeguarding training to help them keep children safe. Staff members spoken to demonstrate a strong understanding of whistle-blowing policies and safeguarding procedures. There have been no allegations against staff, and no complaints from or about children.

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How well children are helped and protected

Children’s mental health is prioritised. A mental health professional said that staff are ‘extremely supportive in helping a young person access therapy. They are communicative about sharing risk updates and show trauma-informed care in how they support the young person.’ The provider has a contract with an independent counsellor who can provide therapeutic support to children if the local authority will fund this service.

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How well children are helped and protected

The leaders and managers recruit employees safely and staff retention is high. This means children experience consistency in the staff who support them. Staff have access to a wide variety of training, including de-escalation skills and training tailored to meet the needs of the children they support.

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The effectiveness of leaders and managers

The nominated individual and the registered service manager are devoted to their work in social care. They continually strive to provide children with high-quality support to help them gain life skills. The nominated individual and the registered service manager are both strong leaders who are committed to using their Inspection report for supported accommodation provider: Delivering Outcomes Ltd 4 experience and skills to lead a committed staff team who are also passionate about their work with children.

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The effectiveness of leaders and managers

The nominated individual and registered service manager work closely together on all aspects of the service. This coordinated approach means that staff feel fully supported. Feedback from staff was overwhelmingly positive. One member of staff said, ‘This is the happiest I’ve ever been workwise.’ Another said managers ‘foster a positive work environment where myself and colleagues feel valued, supported and equipped to do our jobs well’.

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The effectiveness of leaders and managers

Staff receive regular and effective supervision that considers and prioritises children’s needs. Staff receive a comprehensive induction and ongoing guidance to strengthen their knowledge and skills. The experienced staff who safely and effectively support children as they move towards independence underpin the culture and ethos of this service.

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The effectiveness of leaders and managers

Leaders and managers have not consulted with children on the creation of the children’s guide, so it does not reflect the warm, child-centred support children receive from the service. Leaders and managers have thorough systems to receive feedback regularly from children, staff and the professionals with whom they work closely. The required quality of support review shows that the managers have plans in action to make improvements to the service.

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The effectiveness of leaders and managers

The nominated individual and registered service manager are aspirational for the service and ambitious for the children. Their motivation and positive outlook result in children being aspirational for themselves. Children’s current interests and future career goals are fully encouraged by managers and staff alike. Inspection report for supported accommodation provider: Delivering Outcomes Ltd 5

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Recommendation

 The registered person should ensure that the young person’s guide is in a format that is easily accessible and understood by each young person before or when they arrive at the setting. It must be clear and user friendly. The registered person should review and update the young person’s guide as necessary, making sure young people are consulted before making any changes. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, pages 42- 43)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Delivering Outcomes Ltd 6

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Supported accommodation provider details

Registered provider: Delivering Outcomes Ltd

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Supported accommodation provider details

Registered provider address: 71-75 Shelton Street, London WC2H 9JQ

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Supported accommodation provider details

Registered service manager: Andreia Burke

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Supported accommodation provider details

Email address: info@delivering-outcomes.co.uk

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Inspector

Julie Cresswell, Social Care Inspector Inspection report for supported accommodation provider: Delivering Outcomes Ltd 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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