Moving On Care Management Ltd

Inspection report for supported accommodation provider: Moving On Care Management Ltd 1 Moving On Care Management Ltd Registered provider: Moving On Care Management Ltd

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Inspected under the social care common inspection framework

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provider

This service is operated by a private provider. It offers accommodation for up to 15 individuals across six premises that are limited to accommodating looked-after children and care leavers. Accommodation comprises of three single occupancy flats and three shared or group living homes.

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provider

At the time of the inspection, the service was providing accommodation for two children aged 16 and 17.

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provider

The service manager registered with Ofsted when the organisation registered in January 2024.

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provider

Inspection dates: The inspection was announced on 3 February 2025 and started that day. The inspector was on site from 5 to 6 February 2025.

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Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately three years.

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Summary of findings

Leaders and managers take time to meet with every child before they can join the project. They do not admit children who are not ready to live independently.

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Summary of findings

Children make good progress in all aspects of their lives. For example, they are in education or training and supported to maintain contact with their family where this is possible. Inspection report for supported accommodation provider: Moving On Care Management Ltd 2 Children’s accommodation is personalised, comfortable and well maintained. They take pride in their homes and take care of them.

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Summary of findings

Staff and managers prioritise forming meaningful and lasting relationships with children. These help children to feel safe and secure and grow in confidence. Inspection report for supported accommodation provider: Moving On Care Management Ltd 3

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Overall experiences and progress of children

Every placement is planned. Children live autonomously in their accommodation and benefit from consistent, regular, targeted and tailored support from staff who visit across the week.

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Overall experiences and progress of children

Children said that they feel safe and happy in their homes. One child said, ‘I have developed because of the people I have around me to support me. I could not have done this without them.’

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Overall experiences and progress of children

Children advance their independence skills in meal preparation, household management, budgeting and self-care. The staff skilfully turn new experiences into teaching and learning opportunities which help the children to take even more responsibility the next time, for example making and attending health appointments, managing diet and using public transport. This helps to build children’s confidence and self-reliance.

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Overall experiences and progress of children

Some children gain employment and receive significant help to sustain work. This helps them to learn new skills and develop financial independence. Other children access education and receive guidance and advice about how to successfully manage the routine of going to college. Staff attend children’s personal education planning meetings and follow up on the education or employment options that children are interested in.

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Overall experiences and progress of children

Children stay in contact with their families and receive guidance, encouragement and support to improve close relationships. Children who are separated from their countries of origin receive help to familiarise themselves with the advantages of their new location and how to access local community resources. When children face language barriers, staff use mobile phone technology and flash cards to help children to feel comfortable and understood. This leads to children feeling happier.

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Overall experiences and progress of children

Children’s accommodation is comfortable and well maintained. Children personalise their home and receive a contribution from the management team to help make where they live more homely. A welcome pack provides children with items such as bedding and toiletries to get started. The provider ensures that all children have access to emergency groceries.

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Overall experiences and progress of children

Staff collaborate closely with social workers, personal advisers and other agencies to ensure that the support they receive is consistent across services. The support staff advocate for children and ensure that the child applies for social housing before they turn 18, when this is their plan. One education support officer described the service as ‘wonderful’.

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How well children are helped and protected

Children are well prepared for the expectation and responsibility of living independently and agree to the support arrangements before moving in. The Inspection report for supported accommodation provider: Moving On Care Management Ltd 4 registered service manager meets with children if they start to miss support sessions.

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How well children are helped and protected

There are few incidents and no restraints. Incidents that could lead to concern are dealt with quickly through targeted discussions. The staff are very experienced in working with children and young people and have the skills and tenacity to anticipate risk and to persevere in building meaningful and respectful relationships with every child. One member of staff said, ‘It’s all about building the relationship so they know you will be there to support them.’

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How well children are helped and protected

Staff are consistently available to children six days a week, but more often if needed. They frequently go above and beyond to meet the children at the times that fit with what is happening for the child. A 24-hour telephone line ensures that anything unexpected is picked up immediately by the out-of-hours support worker and manager on call. This means that there is always an adult available on the end of the telephone.

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How well children are helped and protected

Staff fully understand their responsibility to safeguard children and report any concerns to other agencies. Regular communication, signposting and conversations with children help them to see the consequences of their decision-making. Children learn why it is important to stay safe online. They talk with staff about the choices they are making, for example while they are forming new relationships and partnerships.

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How well children are helped and protected

Children have access to mobile phones and Wi-Fi. They like to keep in touch with staff. Children do not go missing. Overnights away are agreed in advance with relevant professionals. Visitors are welcome following agreement with the relevant people.

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How well children are helped and protected

The use of closed-circuit television outside the premises and in the communal areas of shared accommodation is proportionate. The managers review the arrangements. The children hold the keys for their home. There are effective arrangements for any mislaid sets of keys, which promotes independence and allows the children to come and go with confidence.

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The effectiveness of leaders and managers

The nominated individual and the registered service manager have worked in partnership throughout the last eighteen years and are committed to providing looked-after children and care leavers with targeted support. A deputy manager supports them. This service can accommodate and offer continuing support to young people until they reach 21.

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The effectiveness of leaders and managers

The management team knows every child. Leaders and managers meet with each child before agreeing for the child to move into their accommodation. They want to know what is important to each child and how the project can help them to benefit from the approach to support and match the child with the skills held by individual support workers. The registered manager said, ‘This project is for children who are Inspection report for supported accommodation provider: Moving On Care Management Ltd 5 ready to live independently. This is not for the children who need a children’s home because those children need care or one-to-one support.’

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The effectiveness of leaders and managers

There is a permanent team of staff, most of whom have worked for the provider for many years. This means that staff retention is excellent and continuity for the children is superb. One member of staff said, ‘This is the role where I can have the most impact with the children I work with at this pivotal time in their lives.’

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The effectiveness of leaders and managers

Staff receive regular supervision, and all meetings include a conversation about safeguarding. Staff receive mandatory training, including safeguarding and first aid. There are regular team discussions and plentiful opportunities for staff to undertake advanced training, for example in mental health first aid.

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The effectiveness of leaders and managers

Leaders and managers spend time with and listen to children. They remain up to date about individual children’s experiences. The managers have completed and submitted the required quality of support review report. They have not included feedback gathered from children, children’s accommodating authority, staff or relevant research and developments. Staff update children’s written plans and track their progress through structured record-keeping. However, children’s contributions to their individual plans are not consistently recorded.

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The effectiveness of leaders and managers

There have been no complaints. Since registration, the provider has improved children’s access to the complaint’s procedure. The managers translate information about the service into the first reading language of any children who read and speak English as an additional language.

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The effectiveness of leaders and managers

The young people who have turned 18 since the service registered remain with the service. The young people who have left the service keep in touch to share news. More than one member of staff said when they are ready to leave us, we say, ‘Although you won’t be on the project, you have our number, and you are most welcome to phone.’ This support gives children the confidence that they need to take their next steps towards adulthood. Inspection report for supported accommodation provider: Moving On Care Management Ltd 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review (“a quality of support review”) at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons;

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Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met. (Regulation 32 (1)(a)(b)(c)(d)) 29 August 2025

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Recommendation

 The registered person should actively encourage children to read their records and to add further information to them. They should be regularly reminded of their rights to see information kept about them and be given information about how they might be supported to access their records in later life. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 58) Inspection report for supported accommodation provider: Moving On Care Management Ltd 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Moving On Care Management Ltd 8

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Supported accommodation provider details

Registered provider: Moving On Care Management Ltd

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Supported accommodation provider details

Registered service manager: Kirsty Masheter

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Inspector

Rosie Davie, Regulatory Inspection Manager Inspection report for supported accommodation provider: Moving On Care Management Ltd 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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