Two Saints Limited

Inspection report for supported accommodation provider: Two Saints Limited 1 Two Saints Limited Registered provider: Two Saints Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and operated by a private provider. The service provides one group living premises and seven single-occupancy premises that are limited to accommodating looked-after children and care leavers and 11 non-ring-fenced group-living premises. There is one emergency bed available.

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provider

At the time of the inspection, the service was providing support for two children aged 16 and 17.

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provider

The service manager, who is also a director and the nominated individual, registered with Ofsted in March 2024.

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provider

Inspection dates: The inspection was announced on 27 January 2025 and started that day. The inspector was on site from 29 to 30 January 2025.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will take place within approximately 18 months.

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Summary of findings

The high turnover of staff impacts on the quality of support that children receive. A reliance on agency and relief staff hinders opportunities for children and staff to form trusting and secure relationships. As a result, children view the quality of the support they receive as inconsistent.

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Summary of findings

Leaders and managers have a good understanding of the service’s strengths and the areas where improvements are required. They are taking action to make improvements to the support children receive. However, the timeliness of these actions must improve. Inspection report for supported accommodation provider: Two Saints Limited 2

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Overall experiences and progress of children

Children receive support to understand their strengths and areas for development. Goals are agreed between children and staff in areas that are important to children’s personal development. Although children make progress towards their goals, one child said that they would like more regular support from staff. They also described a significant difference in the quality of support they receive from permanent staff and temporary staff. Consequently, when children are supported by temporary staff who they do not have a secure relationship with, the quality of the support they receive is inconsistent.

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Overall experiences and progress of children

Managers request children’s pathway plans and statutory review records from the placing authority. However, these are not routinely shared. As a result, children’s support plans do not clearly reflect their assessed needs, or the goals agreed at their review meetings.

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Overall experiences and progress of children

Children are making good progress in their education. They receive support from permanent staff to enrol on courses that interest them. Staff support children to develop healthy routines to prepare them for their college day. For example, one child has difficulty sleeping at night. Staff have developed a meaningful routine which helps the child rest at night. As a result, children’s attendance at college has improved.

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Overall experiences and progress of children

Children have opportunities to socialise in the evenings and at weekends with their peers and their friends and family. Activities such as Halloween crafts and movie nights are organised by the staff. Additionally, the children and staff celebrate religious and cultural events, such as Diwali and Christmas. This provides children with an opportunity to share and experience different cultures.

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Overall experiences and progress of children

When children make a complaint or raise a concern, staff and managers respond effectively. For example, one child expressed dissatisfaction with the tone of a welfare text message that she received from a temporary staff member. Staff supported the child to make a formal complaint and managers carried out an investigation. This helps children to feel listened to and valued. It also ensures that staff are working in line with the organisation’s expectations and values of mutual respect.

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Overall experiences and progress of children

Children usually move into the accommodation in a planned way. They are supported to meet with managers and view the accommodation and their bedroom before they move in. Information about the support available to them, routines and their licence agreement is shared with them. This helps children to understand the expectations of them when they move into the accommodation.

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Overall experiences and progress of children

Children benefit from the organisation’s links with other charities. For example, the managers have recently secured funding for each child to choose items they would like to buy to personalise their bedrooms. The items belong to the children and can be taken to their next home. Inspection report for supported accommodation provider: Two Saints Limited 3 On occasions when children find communication and social interactions difficult, staff are creative in designing opportunities that help children to overcome these barriers to accessing their support. For example, support sessions for one child are held while playing a board game. This style of session improves engagement.

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How well children are helped and protected

Children’s support plans and individual safety plans do not reflect information identified in their initial referral information. For example, for one child who had previously disclosed self-harm and suicidal thoughts, their safety plan did not reflect this risk. Furthermore, safety plans do not provide staff with clear strategies about how to minimise the risk of harm to children. However, staff and managers are aware of children’s known needs and vulnerabilities and provide support that helps children to become increasingly safe.

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How well children are helped and protected

Managers do not make informed decisions about the suitability of children who are referred to the emergency bed. For example, one child moved in to access the emergency bed for several days. The child had previously lived at the service, however, the placement ended due to the child’s needs and risks surpassing the offer of support available from the service. The child’s needs and risks had increased during the period that they lived elsewhere. Despite this, the child was readmitted. Furthermore, the bed space was not registered with Ofsted at the time of the admission. This lack of consideration about the suitability of placements places children at an increased risk of harm.

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How well children are helped and protected

When children do not follow the rules of their licence agreement, staff help them to understand what they need to do. On some occasions, children who repeatedly break the rules of their licence agreement are given a warning. This helps them to understand the expectations of holding their own tenancy when they become an adult.

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How well children are helped and protected

When children go missing from home, staff follow the procedure for reporting children missing. They carry out welfare calls and checks when they have concerns about children who are spending time in the community. Staff and managers work in partnership with the police and other agencies to ensure the children return home safely.

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How well children are helped and protected

Children benefit from specialist services that support them to understand and overcome their individual vulnerabilities. For example, specialist exploitation and substance misuse services visit the accommodation to carry out sessions with children on how they can increase their personal safety. Staff and managers work closely with these services to ensure that the support children receive from staff is aligned. Inspection report for supported accommodation provider: Two Saints Limited 4

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The effectiveness of leaders and managers

There is a high turnover of staff in the organisation, which impacts on the quality and consistency of support that children receive. Leaders and managers review patterns and trends across the organisation and have developed strategies in their development plan to reduce this in the future. They have appointed consistent temporary staff to minimise the impact that staff changes have on children. However, temporary staff are not sufficiently aware of the organisation’s policies, procedures or practice. For example, a temporary staff member failed to evacuate children from the accommodation when the fire alarm sounded. Their failure to respond placed children at an increased risk of harm.

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The effectiveness of leaders and managers

Managers do not challenge other agencies effectively when their lack of action impacts on the children. The service is commissioned to provide support to children. The local authority owns the accommodation and is responsible for the fixtures, fittings, furnishing and repairs. Children said that repairs and replacement furnishings are often delayed. For example, children have not been able to watch TV in the lounge for several weeks due to a signal issue. The staff and managers have raised this with the landlord, however, it has yet to be addressed.

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The effectiveness of leaders and managers

The manager has different expectations about the training that different staff undertake. For example, permanent staff complete training that helps them to understand the needs of the children. However, temporary staff have not had training around child exploitation or autism. The manager is aware of this. Although she is currently reviewing the training offer to ensure that all staff members receive training that enables them to meet the needs of each child who lives at the service, this is not yet in place.

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The effectiveness of leaders and managers

The manager has a good understanding of the service’s strengths and areas for development. She has recently developed a monitoring system that is helping her to raise the standards of support for children. The new system is not yet embedded in practice; however, it has enabled the manager to identify areas where improvements are necessary. As a result, she has devised a strategic development plan across the organisation which will raise the standards for children.

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The effectiveness of leaders and managers

The manager keeps abreast of new research and innovative tools. She uses her knowledge to share good practice with staff and offer children new opportunities to develop their independent living skills and their understanding about personal safety. For example, the service has recently signed up to a new programme which uses virtual reality headsets to teach children how to make safer decisions when at risk of exploitation. This emerging area of research is being trialled in the service. Inspection report for supported accommodation provider: Two Saints Limited 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(c)(f)) 31 May 2025

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

in the event that the registered person or a member of staff considers that an accommodating authority or a relevant person is failing to provide the support set out in a child’s relevant plans, make representations, or, as the case may be, enable staff to make representations, to the accommodating 31 May 2025 Inspection report for supported accommodation provider: Two Saints Limited 6 authority or relevant person with a view to ensuring that the child’s needs are met. (Regulation 7 (1) (2)(b)(h))

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Requirement Due date

The registered person must keep records of other information relating to the supported accommodation undertaking set out in Schedule 3.

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Requirement Due date

maintain the records in Schedule 3, which may be kept in electronic form. (Regulation 25 (1) (2)(a)) 31 May 2025

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Requirement Due date

The registered person must maintain records ("case records") in relation to each child accommodated by the supported accommodation undertaking which—

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Requirement Due date

include the information and documents listed in Schedule 2,

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 24 (1)(a)(b)(c)) 31 May 2025

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Recommendation

 The registered person should ensure that there are enough suitably trained staff (including effective management arrangements) to meet the assessed needs of all children in each setting, and that those staff are able to respond to emergency placements, where accepted. The registered person must demonstrate every effort to achieve continuity of staffing so that children’s relationships are not overly disrupted, including ensuring that the employment of any temporary staff will not prevent children from receiving the continuity of support to which they are entitled. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 15)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Two Saints Limited 7

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Supported accommodation provider details

Registered provider address: Fareham House, 69 High Street, Fareham PO16 7BB

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Supported accommodation provider details

Nominated individual: Charlotte Buckingham

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Supported accommodation provider details

Registered service manager: Charlotte Buckingham

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Supported accommodation provider details

Email address: Businessdevelopment@twosaints.org.uk

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Inspector

Beth Forster, Social Care Inspector Inspection report for supported accommodation provider: Two Saints Limited 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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