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Early years · Early years complaint outcome

First Chapter Day Nursery

Inspected 20 Mar 2025 · published 20 Mar 2025 · URN EY272250

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Summary

No overall grade in this framework

What we read, and from where

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  • Inspection datesingle source

    20 Mar 2025

  • URN verified

    EY272250

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Page 1 of the report

Deep dive

What this report says

In plain English

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Tone of the report

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−78Very criticalmore positive than 8% of reports of this type

Reads more critically than most reports of this type.

Criticismconcernsfailed

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Findings positive critical

Strengths

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No standout praise found.

Concerns

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Next steps

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Full report text

Summary of outcome

All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage, which you can find at www.gov.uk/government/publications/early-years-foundation-stage-framework--2. If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right.

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Summary of outcome

On 30 January 2025 and 12 February 2025, we received concerns that the provider was not meeting requirements relating to Suitable people, Safeguarding policies and procedures, Safety and suitability of premises, environment and equipment and Information and record keeping.

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Summary of outcome

On 13 March 2025, we carried out a regulatory visit. We found that the provider's safeguarding policy is in line with the procedures of local safeguarding partners and that staff understand how to implement this. Managers and staff understand their responsibility to report any concerns they may have about a colleague's conduct.

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Summary of outcome

The provider ensures the ongoing suitability of staff to work with children. Risk assessments inform staff practice to ensure the safety and welfare of children. However, we found that the provider had failed to notify Ofsted of a significant event, which is requirement of their registration. The provider will be able to give parents further information about this.

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Summary of outcome

The provider is still registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints on our website for a period of five years.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet .

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