Children's home run by Tutelage Care Hatley Ltd

Inspection report for children’s home: 2691579 1 Registered provider: Tutelage Care Hatley Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned home provides care for up to two children who experience social and emotional difficulties.

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Information about this children’s home

There was one child living in the home at the time of this inspection.

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Information about this children’s home

The home and the manager registered with Ofsted in July 2022.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 21 February 2024

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2691579 2

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Inspection date Inspection type Inspection judgement

21/02/2024 Full Good 14/03/2023 Full Good 30/11/2022 Full Inadequate Inspection report for children’s home: 2691579 3

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Overall experiences and progress of children and young people: good

Children make good progress from their starting points. Leaders and staff monitor this closely and discuss progress with children so they can celebrate this and help children make future goals. Parents and professionals praise the work staff have done, and the progress children make.

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Overall experiences and progress of children and young people: good

Staff prioritise education. One child, who had not been able to access education for a long time, now works with a personal tutor, attends college and is going to complete GCSEs.

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Overall experiences and progress of children and young people: good

Children enjoy a variety of experiences, such as going on holidays, trips to theme parks, horse riding and boxing. Leaders and managers have also given a child the opportunity to gain work experience at the company’s head office. In addition, children are encouraged to develop their independence skills, which include cooking and doing their laundry. These varied activities contribute to children’s well-being and personal development.

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Overall experiences and progress of children and young people: good

The home is warm and welcoming. Children have an open and honest relationship with staff where they can express their wishes and feelings openly. Children know that staff care about them and staff are responsive to their needs. Staff support children to spend time with their families in the home and in the community. For example, one child’s sibling visited the home to do activities and enjoy a sleep over.

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Overall experiences and progress of children and young people: good

Children are settled in the home and indicate that they want to stay at the home long term. For example, one child felt settled and was making progress. Despite this there was a plan for them to move out of the home. Staff arranged an advocate for the child so the child could have a larger influence on their care plan. As a result, they stayed living in the home. Staff keep in touch with children directly, or through their professional networks when they have moved on, and children appreciate this.

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How well children and young people are helped and protected: good

Staff understand children’s risks and needs well. These are captured in regularly reviewed, individualised risk assessments and behaviour support plans. The strategies included in these plans help staff to meet children’s needs. As a result of these approaches, staff have not needed to physically intervene with children since the last inspection.

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How well children and young people are helped and protected: good

Staff use key-work sessions as opportunities to address risky behaviours. This gives children time to share their views about their behaviour, seek to understand it better, and help develop their own plans. Staff also gain support for children from partner agencies so that children can make positive changes to their behaviour. Inspection report for children’s home: 2691579 4 Leaders and managers take children’s needs into account when assessing children’s suitability to live in the home. This includes exploring the impact of children’s differing needs, as well as considering the skills and any identified training needs for staff. This supports successful transitions into the home for the child moving in, and for the children who are already living there. In addition, a 28-day assessment is completed with agreement from the placing authority as an extension of this initial assessment. This enables leaders and the manager to identify any additional support needs and inform

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How well children and young people are helped and protected: good

When children go missing from the home, staff manage this well. They liaise closely with other agencies when this happens, and staff stay in contact with children. Staff also work with children’s placing authorities to visit addresses that children are known to go to. Staff will return to those addresses as needed and go to great lengths to ensure children’s safety. Staff complete comprehensive records when children are missing, and children are offered time to talk when they return. These measures all make it clear to children that staff are committed to their safety.

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The effectiveness of leaders and managers: good

The registered manager is passionate about the care that is provided to children. She aspires to ensure that children have good experiences and make good progress. Leaders and managers know the children well and speak about them with warmth and empathy.

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The effectiveness of leaders and managers: good

Staff morale is good, and staff feel supported in their roles. Leaders make sure that staff have the training they need to best support the children they care for and that offers good professional development. There are also regular team meetings where children are discussed so that any risks to children are highlighted and staff can be alert to these.

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The effectiveness of leaders and managers: good

Leaders and the manager ensure that staff receive a comprehensive induction to support them within their roles. Staff benefit from regular supervisions and appraisals which are reflective and support them to effectively meet the children’s needs. Staff are also aware of safeguarding protocols. For example, while there have not been any allegations made since the last inspection, staff are informed about what to do if this were to happen.

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The effectiveness of leaders and managers: good

Leaders and the manager have systems in place to oversee the work in the home. These include monthly audits that include a review of the quality of care children receive and identifying areas to improve on. However, leaders and managers using these systems have not reviewed the quality of the independent visitor reports or identified when they have not been sent to Ofsted in a timely way. In addition, the manager has not provided the regular review of the quality of care to Ofsted as required. This has reduced Ofsted’s regulatory oversight of the home. Inspection report for children’s home: 2691579 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must ensure that an independent person visits the children’s home at least once each month.

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Requirement Due date

The independent person must provide a copy of the independent person’s report to—

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Requirement Due date

HMCI. (Regulation 44 (1) (7)(a)) 12 March 2025

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Requirement Due date

The registered person must complete a review of the quality of care provided for children ("a quality of care review") at least once every 6 months.

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Requirement Due date

supply to HMCI a copy of the quality of care review report within 28 days of the date on which the quality of care review is completed. (Regulation 45 (1) (4)(a)) 12 March 2025

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Recommendation

 The registered person should ensure that reviews of objectives agreed in annual appraisals are recorded to support staff development. In addition, the registered person should, where reasonable, ensure that the views of other professionals and children contribute to staff appraisals. (‘Guide to the Children’s Homes Regulations’, page 61, 13.5)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2691579 6

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Children’s home details

Registered provider: Tutelage Care Hatley Ltd

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Children’s home details

Registered provider address: 33 Roebuck Road, Hainault Business Park, Ilford IG6 3TZ

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Inspectors

Salean Bryant, Social Care Inspector Thobekile Bandama, Social Care Inspector Inspection report for children’s home: 2691579 7 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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