Children's home run by One To One Crisis Intervention Ltd in Teignbridge

Inspection report for children’s home: SC003884 1 SC003884 Registered provider: One To One Crisis Intervention Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is registered to care for one child with emotional and social needs. At the time of the inspection, one child was living in the home.

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Information about this children’s home

The home has recently appointed a new manager, who is now registered with Ofsted.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 15 January 2024

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC003884 2

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Inspection date Inspection type Inspection judgement

15/01/2024 Full Good 09/02/2023 Full Outstanding 18/08/2021 Full Good 21/05/2019 Full Requires improvement to be good Inspection report for children’s home: SC003884 3

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Overall experiences and progress of children and young people: good

The child currently living in the home is settled and making good progress in their long- term home. The child is looked after by dedicated staff who take time to understand and celebrate their individual personality. Staff are clear on the importance of building long- lasting and trusting relationships with the child.

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Overall experiences and progress of children and young people: good

The child is supported to talk openly about their feelings and worries and this helps them to understand their emotions and behaviours. Staff have recently supported the child through a period of significant distress by carefully planning a memorial event for the child to look back on in the future.

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Overall experiences and progress of children and young people: good

The home environment is warm and homely with shared spaces for eating together, relaxing, gaming, and arts and crafts. The child’s bedroom is personalised to their tastes and they are encouraged to become involved in the redesign of shared spaces. The home has photos and pictures on the wall to capture important people, achievements and special events. The manager has plans to refresh the decoration and repurpose communal and outside spaces.

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Overall experiences and progress of children and young people: good

Staff understand the importance of education and support the child to attend school regularly. Staff have an excellent working relationship with the school and they maintain effective communication, which ensures consistency for the child. Staff support the child with a wide range of age-appropriate social and recreational activities which complement their education. The child has a variety of hobbies, including football, police cadets, ice hockey and gaming.

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Overall experiences and progress of children and young people: good

The child is supported by staff to maintain healthy routines and sleep patterns. The child’s dietary needs are well understood by staff and creative methods, such as words and pictures, are used to support a healthy diet. Staff encourage the child to be involved in meal planning and preparation and ensure that the child’s favourite foods and snacks are included.

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Overall experiences and progress of children and young people: good

Staff understand the child’s specific communication needs and engage the child in day- to-day decision-making about their lives. However, at times, the child’s views are not fully listened to and a risk-averse approach is taken when decisions are made about increasing age-appropriate independence opportunities.

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Overall experiences and progress of children and young people: good

Some of the consequences used to manage the child’s behaviours have not been proportionate to the incident or fully understood by the child.

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Overall experiences and progress of children and young people: good

The new manager has already taken action to address both of these issues. Inspection report for children’s home: SC003884 4

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How well children and young people are helped and protected: good

The child says that they feel safe in this home. Safeguarding concerns are well managed by knowledgeable staff. The few incidents which do occur are responded to robustly and in a timely manner.

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How well children and young people are helped and protected: good

Staff understand the unique vulnerabilities for the child and plans to minimise risk are clear and concise. Incidents are well managed with management oversight and some learning from practice. Records are detailed with thorough debriefs for the staff and child.

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How well children and young people are helped and protected: good

When the child is missing from home, staff are persistent in their attempts to locate them and ensure that all those involved are kept up to date. When the child returns home, they are warmly welcomed back and offered food and nurture.

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How well children and young people are helped and protected: good

Restraint is not used. Staff use the trusting relationships they have with the child to support any periods of distress. Staff use a variety of de-escalation techniques which enable incidents to be calmly de-escalated with time for exploration of the child’s feelings.

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How well children and young people are helped and protected: good

The child is starting to enjoy spending some time with their friends in the community without restrictions. An age-proportionate approach is taken in relation to monitoring mobile phones and internet use. Staff have open conversations with the child about any concerns and there is an educative approach taken.

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How well children and young people are helped and protected: good

Allegations and complaints are responded to in a timely manner and thoroughly investigated. Individuals involved are supported throughout and the outcome is clearly communicated.

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How well children and young people are helped and protected: good

Medication is stored safely with clear records of administration and refusal. There have been a small number of errors which have been thoroughly investigated with actions and learning.

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The effectiveness of leaders and managers: good

The home is led by a passionate manager who has a good understanding of the child’s needs and is a strong advocate to represent their views. The manager has a good understanding of the strengths of the home and areas for continued improvement.

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The effectiveness of leaders and managers: good

The child is cared for by a permanent staff team who provide consistent care and support to help them to experience positive outcomes. Plans to fill vacancies are carefully considered to ensure minimal disruption to the child. Agency staff are not used and any temporary vacancies are filled with known and trusted in-house staff from a nearby home. Inspection report for children’s home: SC003884 5 Leaders and managers understand the importance of building relationships with the child’s multi-agency network and significant others. Professional feedback is positive about staff, the care of the child and the progress they are making. Professionals speak positively about the communication between themselves and staff and praise the progress the child is making.

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The effectiveness of leaders and managers: good

Leaders and managers ensure that staff are up to date with mandatory training and organise bespoke training to support staff to respond to the individual needs of the child.

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The effectiveness of leaders and managers: good

Staff say that they enjoy their role and feel supported by leaders and managers. Supervision and team meetings take place regularly but there is a lack of critical challenge to accurately understand the home’s performance and areas for further development. Inspection report for children’s home: SC003884 6

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Recommendations

 The registered person should ensure that positive behaviour and relationships are reinforced, praised and encouraged; poor behaviour should be challenged and discussed. Staff should understand factors that affect children’s motivation to behave in a socially acceptable way. Staff should encourage an enthusiasm for positive behaviour through the use of positive behaviour strategies in line with the child’s relevant plans. In particular, staff should consider the use of proportionate consequences to support positive behaviours. (‘Guide to the Children’s Homes Regulations, including the quality standards, page 39, paragraphs 8.11 and 8.13)  The registered person should ensure that staff help each child to prepare for any moves from the home, whether they are returning home, moving to another placement or adult care, or to live independently. This includes supporting the child to develop emotional and mental resilience to cope without the home’s support and,

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Recommendations

where the child is moving to live independently, practical skills such as cooking, housework, budgeting and personal self-care. In particular, staff should support children to develop independence skills to safely manage without adult supervision. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 17, paragraph 3.27)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards. Inspection report for children’s home: SC003884 7

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Children’s home details

Registered provider: One To One Crisis Intervention Ltd

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Children’s home details

Registered provider address: 5 Newton Road, Kingsteignton, Newton Abbot, Devon TQ12 3AL

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Inspector

Stacey Pellow, Social Care Inspector Inspection report for children’s home: SC003884 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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