Lordgrace Delight Healthcare Limited

Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 1 Lordgrace Delight Healthcare Limited Registered provider: Lordgrace Delight Healthcare Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and operated by a private provider. It can accommodate up to 59 individuals in 13 shared-living homes that are limited to accommodating children in care and care leavers.

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provider

At the time of the inspection, this service was providing supported accommodation for 44 individuals, 43 of them children aged 16 or 17.

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provider

The organisation and the service manager registered with Ofsted in November 2023. The nominated individual is one of the two directors.

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provider

Inspection dates: The inspection was announced and started on 27 January 2025. The inspector was on site from 29 to 30 January 2025.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements.

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Outcome

We usually return to inspect providers that require improvement within 18 months.

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Summary of findings

Leaders and managers do not produce detailed care plans and risk assessments for children. For some children, inaccurate information has been recorded and the plans in place are not relevant to their needs. This means that staff do not get clear guidance from leaders and managers to support children.

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Summary of findings

The support children receive is superficial and focuses on basic independence skills and language skills. This means that children do not receive bespoke support from staff that is tailored to their individual needs. Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 2 Most children said that they like living in their accommodation and that they have positive relationships with staff.

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Summary of findings

Most children are in either education or employment. This gives them a sense of purpose.

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Overall experiences and progress of children

Important information about children is not recorded effectively by staff. This means staff and managers are not aware of the children’s emerging needs. This hinders the staff from adapting their practice to meet the children’s changing needs.

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Overall experiences and progress of children

Direct work with children is generic and focuses on a basic standard of independence skills and developing English language skills for children who are new to the country. Furthermore, staff do not capture children’s views and wishes effectively or include these in their plans.

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Overall experiences and progress of children

Children’s support plans are not individual to their needs. Some support plans contain inaccurate information for children, particularly information about their religious and cultural needs. This means that staff do not have the correct information about individual children or what they need. Therefore, some children receive inconsistent support.

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Overall experiences and progress of children

Children’s support plans are not informed by up-to-date information from the child’s placing local authority. Therefore, leaders and managers cannot be assured that the staff are supporting the children to work towards the goals that the local authority has identified. In addition, children’s achievements are not recognised, as there are no systems in place for staff or managers to record the children’s progress.

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Overall experiences and progress of children

Most children receive support from staff in line with the organisation’s statement of purpose. However, one child has received additional staff support as their emotional and behavioural needs increased. This raises concerns about whether this child should be supported in their current setting.

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Overall experiences and progress of children

Children live in homes that are designed to meet their needs. Most children are happy with the support that they receive from the staff. Children who are new to the country receive good support to gain access to universal healthcare services and to register at college. If required, the staff support the children to attend appointments and to familiarise themselves with their new environment, so they can use appliances and live safely in their home.

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Overall experiences and progress of children

Where appropriate, the staff support the children to maintain their links with friends and family. Staff maintain positive links with the children’s families so children do not feel isolated. Regular contact with children’s family members ensures that they are kept informed about their children’s well-being. Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 3

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How well children are helped and protected

Children’s risk assessments are not tailored to their individual needs, and they do not include all their known behaviours and risks. This prevents the staff from having a clear understanding of each child’s risks and how they can best support the child. For one child, this has led to incidents when the child has assaulted staff.

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How well children are helped and protected

Poor recording means that when children have been involved in an incident, the actions of staff and the management oversight of the incident are not clear. The lack of clear recording by staff prevents the registered service manager from critically reviewing the action taken by staff to ensure children are safeguarded effectively. The lack of recording by the manager means it is not clear what, if any, action they have taken to address and manage any areas for development.

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How well children are helped and protected

The registered service manager notifies and keeps social workers and other professionals informed of any action taken following any significant incidents. However, the registered service manager failed to notify Ofsted of an allegation that a child had a weapon and of an allegation against a member of staff. The lack of reporting from the manager prevents Ofsted from being assured that all the correct action is taken to safeguard children effectively when significant incidents occur.

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How well children are helped and protected

When serious incidents occur that involve allegations against staff, leaders and managers do take prompt action to ensure that children are protected. This includes suspending staff while investigations are completed. These investigations are detailed and provide feedback to staff to prevent further incidents occurring.

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The effectiveness of leaders and managers

Leaders and managers do not have effective oversight of the running of the service. They have yet to implement an effective system for monitoring or improving the quality of support being offered to children.

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The effectiveness of leaders and managers

Leaders and managers have not ensured that there are effective monitoring systems in place. Managers do not record their oversight of significant incidents, leading to important information not being recorded or followed up for children. For one child, an assault in the community has not been addressed or followed up by the registered manager, leaving them at risk of further harm.

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The effectiveness of leaders and managers

Managers responsible for producing plans for children have not ensured that the information included in the plans is factually accurate. Furthermore, the managers do not write individualised plans for the staff to follow. This affects the support that the staff can provide to children.

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The effectiveness of leaders and managers

Managers have failed to obtain all the children’s relevant information from their placing local authority. Children’s records are missing important documentation, such Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 4 as care plans or plans for the children’s education. This means that managers do not know whether they are working towards the agreed plan for children they support. Leaders and managers have not completed scheduled reviews of the organisation. This means that managers do not have effective oversight of how the service is running or make plans for how to drive improvements in the service.

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The effectiveness of leaders and managers

The managers maintain a physical presence in all the homes, and there is a permanent staff team in place. This enables some positive relationships to be developed between the children and staff.

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The effectiveness of leaders and managers

The staff feel confident in their work as they feel well supported by leaders and managers in the organisation. Staff receive regular supervision sessions and access relevant training to support their work with children. Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child. (Regulation 7 (2)(b)) 30 April 2025

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it; a child protection enquiry—

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child; 3 February 2025 Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 6 there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(c)(d)(e)(f))

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development. (Regulation 4 (1)) 30 April 2025

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review (“a quality of support review”) at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons;

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Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met. (Regulation 32 (1)(a)(b)(c)(d)) 30 April 2025

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Recommendation

The registered person should ensure staff record information on individual children in a way that does not stigmatise and distinguishes between fact, opinion and third-party information. The staff should ensure that any information about a child is recorded in a way that will be helpful to the child. The staff should ensure that accurate records are kept about children’s daily experiences, including meetings, discussions held and important life events. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 58).

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Information about this inspection

Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 7 Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 8

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Supported accommodation provider details

Registered provider: Lordgrace Delight Healthcare Limited

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Supported accommodation provider details

Registered service manager: Adejoke Olubodun-Niyi

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Inspector

Leah Stannard, Social Care Inspector Inspection report for supported accommodation provider: Lordgrace Delight Healthcare Limited 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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