Early years · Early years complaint outcome
Smiles Nurseries Ltd
Summary
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- Inspection datesingle source
10 Feb 2025
- URN verified
2523553
Deep dive
What this report says
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Strengths
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No standout praise found.
Concerns
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Next steps
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Anatomy of the report
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- Pages
- 2
- Words of findings
- 354
- longer than usual (typical 281)
- Reading level
- Hard
- Flesch 35, typical 42
- Average sentence
- 20 words
- Next steps
- 1
- typical 1
- Hedged sentences
- 0%
- “some”, “not always”, “most”…
Where the words go
Full report text
Summary of outcome
All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage, which you can find at www.gov.uk/government/publications/early-years-foundation-stage-framework--2. If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right.
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Summary of outcome
On 21 and 23 January 2025, we received concerns that the provider was not meeting requirements relating to children's safety and welfare, safeguarding policies and procedures, suitable people, qualifications, training, support and skills, safeguarding training, medicines, food and drink, toilets and intimate hygiene and safety of premises.
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Summary of outcome
On 3 February 2025 we carried out a regulatory visit. We found that the provider does not ensure that appropriate staff to child ratios are always maintained, particularly at key times such as staff breaks. Additionally, qualifications requirements are not consistently adhered to. We have issued an action for the provider to take. The provider will be able to give parents further information about this.
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Summary of outcome
On 3 February 2025, the provider notified us about a serious accident that happened to a child in their care. The notification means that the provider met their legal responsibility as set out in the Statutory framework for the early years foundation stage to notify Ofsted of accidents or injury.
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Summary of outcome
On 4 March 2025, we carried out a regulatory call. We found that the provider had taken appropriate action regarding the accident that occurred to the child in their care. They have reviewed closed circuit television evidence and reviewed risk assessments to ensure that staff are always deployed appropriately. Furthermore, regarding the action that was raised on 3 February 2025, the provider now ensures that appropriate staff to child ratios are consistently maintained along with appropriate staff qualifications. The provider is still registered with Ofsted.
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Publication of complaints
We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.
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Publication of complaints
We publish details of complaints on our website for a period of five years.
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Publication of complaints
For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet .
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