Haylen Lodge

Inspection report for residential family centre: Haylen Lodge 1 Haylen Lodge Compass TFAS Limited Bankfield, Hollins Lane, Sowerby Bridge, West Riding, Yorkshire HX6 2RS Inspected under the social care common inspection framework

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Information about this residential family centre

This is a privately run residential family centre. The primary purpose of the centre is to support local authorities in completing fair and evidence-based assessments of parenting capacity and skills.

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Information about this residential family centre

The centre can accommodate up to 10 families. At the time of the inspection, there were two families staying at the centre. The families have their own ensuite bedrooms and share the communal rooms.

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Information about this residential family centre

This is the first full inspection since the service registered with Ofsted in May 2024.

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Overall experiences and progress of

children and parents, taking into account

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good

How well children and parents are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The residential family centre provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for residential family centre: Haylen Lodge 2

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Overall experiences and progress of children and parents: good

Parents and their children receive a warm welcome when they first arrive at the centre. Where possible, parents visit the centre or have a virtual tour prior to their arrival. This gives parents a sense of familiarity and helps them to settle down with ease.

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Overall experiences and progress of children and parents: good

The environment of the centre is equipped and furnished to a high standard throughout. Any repairs are completed quickly and identified hazards for young children are made safe. Bedrooms are spacious and parents have a welcome pack with essential items to help them settle quickly in their new environment.

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Overall experiences and progress of children and parents: good

Parents are provided with all the information they need soon after their arrival. Agreements are explained so that parents are fully aware of the monitoring and surveillance arrangements and the expectations around their behaviour. Equally, parents are informed about the support and help they will receive from staff.

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Overall experiences and progress of children and parents: good

Parents are offered a ‘nurturing programme’. This is a structured intervention programme that is designed to support parents in developing their skills and knowledge. Records from these sessions and the use of visual aids capture parents’ learning and engagement. Parents say that these are really helpful to refer back to and this further supports parents who have a level of learning need.

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Overall experiences and progress of children and parents: good

Parents and their children can form trusted and open relationships with staff, including their key worker, the assessing social worker and support workers. The atmosphere and values embedded in the centre are ones of engagement and empowerment.

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Overall experiences and progress of children and parents: good

Parents are kept well informed and participate at every stage of their assessment. They receive regular feedback on their progress. Any difficult discussions are managed sensitively. Parents are given clear guidance and support to help them make the necessary changes to enable them to look after their children safely.

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Overall experiences and progress of children and parents: good

Parents and their children participate in activities. These are designed to help parents to stimulate their children and give them positive experiences, including sensory play, baby massage and messy play. In addition, parents can come together and enjoy movie nights, games nights and cooking meals together. This helps the parents to form friendships and feel less socially isolated.

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Overall experiences and progress of children and parents: good

Key-work sessions, parenting assessments and observations are very well organised and carried out by a skilled workforce. The quality of the work and reports that are carried out with parents is detailed and of a good standard, evaluative and evidence-based. They inform next steps and make recommendations in the best interests of the children. Inspection report for residential family centre: Haylen Lodge 3 When families leave the centre, such arrangements are planned well, and this helps to maintain the assessed progress that families are making. Staff and the manager work closely with other services to address housing and support issues. This supports parents to have a seamless move on from the home.

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Overall experiences and progress of children and parents: good

The assessing social worker has carried out a community-based assessment for one family that has ensured a good foundation for their future. Parents are helped to reunite and keep in contact with their families and individuals who are important to them.

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How well children and parents are helped and protected: good

The protection of children is at the forefront and is embedded in the culture and working practices of all staff. The process for reporting and recording safeguarding incidents, accidents and allegations is well defined, and managerial oversight is effective. As a result, there have been no significant child protection concerns and this means children are safe and content in the care of their parents. Parents are involved and supported well to understand and minimise the risk to their children.

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How well children and parents are helped and protected: good

Individual and group risks are carefully assessed and considered prior to a family’s move into the home. When risks change or reduce, placement plans are updated to reflect this. Staff have a good understanding of the families’ individual risk factors and support needs, and this informs safety planning that is reviewed and discussed in weekly focused meetings and daily handovers.

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How well children and parents are helped and protected: good

Leaders and managers ensure that they understand the court instruction and local authority referral process for families. Supplementary information, reports and discussions with the placing local authority inform placement planning. The quality of the written plans make them easy for staff to follow. Parents are clear on what support is being offered and what levels of supervision are required.

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How well children and parents are helped and protected: good

The in-house therapist is an asset to the service. Parents have the opportunity to have therapy that looks at other factors that have an effect on their parenting, such as mental health, drug and alcohol misuse and childhood trauma. This helps to provide a well-rounded holistic assessment.

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How well children and parents are helped and protected: good

Staff make good use of a range of teaching methods, including practical learning, key-work sessions and observations. The emphasis is to help parents improve their parenting skills. Parents are given the opportunity to expand their knowledge and learn how to safeguard, nurture and maintain their child’s welfare throughout their childhood.

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How well children and parents are helped and protected: good

Closed-circuit television (CCTV) is installed throughout the home and this provides a continual recording of the families. The process for intermittent monitoring does not limit the recording of families. The consent form is unclear and does not specify the extent of the CCTV coverage and when it is reviewed. This can impinge on parents right for privacy and is overly intrusive. The manager took steps to rectify this shortfall and amend the consent form during the inspection. Inspection report for residential family centre: Haylen Lodge 4 Safe recruitment practices are effective in meeting the requirements of the regulations. This ensures that the staff are suitable and safe to work with children and vulnerable adults.

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The effectiveness of leaders and managers: good

The residential family centre is managed well. The management team provides visible and confident leadership. Since registration, leaders and managers continue to review and quality assure the service. This has enhanced safeguarding processes, and a number of policies have been revised and amended.

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The effectiveness of leaders and managers: good

Parents spoken to, past and present, are overwhelmingly positive about the support and guidance they get from the staff and the managers. These comments clearly demonstrate that the manager has been effective in creating an open culture where everyone feels respected.

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The effectiveness of leaders and managers: good

The staff team is cohesive, supportive and brings a variety of skills and knowledge to the centre. Staff enjoy their work and are proud of what they do. This adds to the settled and relaxed feel of the centre.

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The effectiveness of leaders and managers: good

Staff benefit from receiving regular, good-quality training that keeps them informed. They receive regular supervision that enables them to reflect on their practice and recognise their strengths and areas for development. In addition, staff can receive clinical supervision with the in-house therapist. Staff support each other and this enables them to operate as a functioning team.

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The effectiveness of leaders and managers: good

Families have the means and ability to raise concerns about their experience at the centre. Parents know how to make a complaint and feel confident to do so. Parents are reassured that any complaint or dissatisfaction will be taken seriously.

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The effectiveness of leaders and managers: good

There are routine internal and external quality assurance reviews of the centre. Internal monitoring and oversight of the quality of care provided by the centre are reviewed by the senior leadership team at weekly meetings. The proofreading and scrutiny of the parenting assessment reports are completed by the manager, who is suitably qualified. This contributes to an open, transparent and well-organised service. Inspection report for residential family centre: Haylen Lodge 5

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Recommendation

 The registered provider should ensure that there is a clear and effective policy on the use of surveillance in parenting assessments. This is to ensure the use of surveillance does not intrude unnecessarily on the privacy of parents and children. (Residential family centres: NMS 10.1 and 10.3)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: Haylen Lodge 6

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Residential family centre details

Registered provider: Compass TFAS Limited

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Residential family centre details

Registered provider address: 3 Rayns Way, Syston, Leicester LE7 1PF

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Residential family centre details

Email address: jamie.wright@compasscommunity.co.uk

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Inspector

Cath Sikakana, Social Care Inspector Inspection report for residential family centre: Haylen Lodge 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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