Social Landlords Crime and Nuisance Group

Further education and skills inspection report

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Inspection of Social Landlords Crime and Nuisance Group

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Overall effectiveness Good

The quality of education Good Behaviour and attitudes Outstanding Personal development Good Leadership and management Good Apprenticeships Good Overall effectiveness at previous inspection Not previously inspected

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Information about this provider

Social Landlords Crime and Nuisance Group is an independent learning provider based in Altrincham, Greater Manchester. It trades as Resolve, a membership organisation for the community safety sector, which works to develop best practice and national policy around anti-social behaviour and a wide range of other community safety issues. The provider has been training directly funded apprentices since May 2022. At the time of the inspection, there were 33 apprentices enrolled on the level 4 anti-social behaviour and community safety officer apprenticeship. All apprentices are aged over 19. The provider currently works with 26 employers across the UK. Of these, 19 are local authorities and seven are social housing providers. 14 to 16 January 2025

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What is it like to be a learner with this provider?

Apprentices appreciate the high quality of training they receive. They are very well motivated and value the opportunities the apprenticeship provides for them, their employers and the communities they serve.

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What is it like to be a learner with this provider?

Apprentices swiftly develop the specialised knowledge, skills and behaviours they need to perform their roles as anti-social behaviour and community safety officers effectively. They readily apply the theory they learn into their practice and become highly competent and confident practitioners.

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What is it like to be a learner with this provider?

Apprentices enjoy exploring a range of relevant case studies, making presentations and taking part in role play exercises. They learn to use interview skills effectively and prepare cases for legal teams. This prepares them well for their career progression.

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What is it like to be a learner with this provider?

Apprentices enhance their learning experiences through leaders working successfully with employers and community groups. They plan volunteering opportunities for themselves and their customers in the community. They have secured funding for projects to create safer streets and prevent violence against women and have created a junior neighbourhood watch scheme with a local school.

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What is it like to be a learner with this provider?

Tutors know apprentices very well and care about their welfare. Apprentices benefit from their support and guidance and feel safe.

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better?

Leaders are respected specialists in the sector, with an ambitious vision. They are passionate about their training developing skilled anti-social behaviour and community safety officers and helping to ensure high standards and consistency of practice.

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better?

Tutors teach the curriculum in a clear, logical order that enables apprentices to progressively build their knowledge and skills over time. Tutors start by ensuring that apprentices understand the meaning and implications of anti-social behaviour. Apprentices then explore community safety, its legislative foundations and how to navigate challenges such as data protection. Tutors teach broader safeguarding and communication topics that include the psychological complexities of adverse childhood experiences. This helps apprentices to manage community situations with empathy.

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better?

Tutors are highly experienced in the sector and maintain their subject expertise. They have teaching qualifications and undertake appropriate training. This ensures that apprentices’ training is up to date and highly relevant. In most cases, tutors accurately assess apprentices’ prior knowledge and skills and use this to inform their teaching. They liaise closely with employers to ensure apprentices have ample opportunities to practise their new learning in the workplace. 14 to 16 January 2025

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Tutors use teaching strategies effectively to help apprentices know and remember more. They use discussion skilfully to deepen apprentices’ understanding of different approaches to tackling anti-social behaviour. For example, apprentices share practices that are successful in their workplaces. Tutors use questioning well to check apprentices’ learning and to address any misunderstandings. Apprentices with additional needs, such as dyslexia, are provided with helpful support.

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Tutors provide apprentices with detailed feedback on their work. However, in a few instances, feedback is overly positive and does not clearly identify how apprentices can improve the accuracy and fluency of their writing. In a few cases, this results in apprentices not making swift enough progress with their English skills.

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Apprentices acquire significant new knowledge, skills and behaviours and their work is of a high standard. All apprentices who have achieved so far have achieved a distinction grade. However, leaders do not ensure that the few apprentices who need to achieve their mathematics qualification do so in a timely way. This delays their progress.

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Leaders have high expectations for apprentices’ attendance, behaviour and conduct. Tutors create highly productive online training sessions. Apprentices are attentive and communicate respectfully throughout. Apprentices’ attendance is very high.

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Tutors extend the curriculum beyond the apprenticeship. Apprentices complete enrichment projects based on issues that impact on their communities and discuss topical events with their tutors, such as the recent riots. Tutors help apprentices to develop their understanding of fundamental British values and their appreciation of diversity. Apprentices thoughtfully explore topics such as stereotyping and hate crime. They understand the risks associated with radicalisation and extremism very well and are keen to ensure there are safer environments for people to live and work in.

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Leaders have plans in place to improve how they provide apprentices with careers advice and guidance. Although they inform apprentices about how the apprenticeship can lead to more specialised roles – such as working in domestic abuse or as support workers – apprentices are not always fully aware of these options.

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Leaders closely scrutinise the quality of training they provide using a range of quality assurance processes. They visit lessons, review assessment records and survey apprentices and employers for their views. Leaders are quick to respond to, and learn from, their findings.

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Governors bring a wealth of experience and expertise from the housing, finance and education sectors. They have been instrumental in developing a coherent governance structure and quality indicators to support leaders to continue to improve. 14 to 16 January 2025

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Safeguarding

The arrangements for safeguarding are effective.

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What does the provider need to do to improve?

 Ensure apprentices achieve their mathematics qualifications in a timely manner so that they can progress swifty through their apprenticeship.  Accelerate plans to improve the quality of careers advice and guidance apprentices receive so that they are aware of their potential next steps. 14 to 16 January 2025

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Provider details

Address Kennedy House 31 Stamford Street Altrincham WA14 1ES

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Provider details

Provider type Independent learning provider

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Provider details

Date of previous inspection Not previously inspected

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Provider details

Main subcontractors None 14 to 16 January 2025

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Information about this inspection

The inspection team was assisted by the head of learning and development, as nominee. Inspectors took account of the provider’s most recent self-assessment report and development plans, and the previous inspection report. The inspection was carried out using the further education and skills inspection handbook and took into account all relevant provision at the provider. Inspectors collected a wide range of evidence to inform judgements, including visiting learning sessions, scrutinising learners’ work, seeking the views of learners, staff and other stakeholders, and examining the provider’s documentation and records.

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Inspection team

Helen Whelan, lead inspector His Majesty’s Inspector Joel Dalhouse His Majesty’s Inspector 14 to 16 January 2025

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regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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