Calmliving Care Limited

Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 1 Calmliving Care Limited

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Registered provider: Calmliving Healthcare Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is operated by a private provider in North West England. The provider can accommodate up to eight individuals in four shared or group living premises for children who are looked after and care leavers.

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provider

At the time of the monitoring visit, eight looked-after children aged 16 or 17 were accommodated.

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provider

The service manager was registered with Ofsted in January 2024.

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This monitoring visit

Ofsted carried out this monitoring visit in response to concerns raised about the provider’s safeguarding practice, including the management of incidents within the home and the use of high staffing levels to support children. The inspector visited one property, spoke with the registered service manager, staff and one child.

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This monitoring visit

The child said that they felt happy and safe in their accommodation. They also said that staff help them to prepare to live independently and transition to adulthood. The child said that ‘staff are mint.’

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This monitoring visit

Staff complete detailed records following incidents and debriefs with children. However, leaders and managers do not consistently report serious incidents to Ofsted, or within the required timescales. This means the regulator has no initial oversight of what action staff take to support children’s welfare.

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This monitoring visit

Premises are sufficiently staffed to support children and to meet their needs. The service manager acknowledged that following serious incidents they sometimes need to increase staffing levels. This is usually a short-term response to support children. Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 2 Staff receive regular training. Leaders and managers identify additional training for staff to ensure that children’s needs are being met in line with their support plan and changing needs.

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This monitoring visit

Staff are empathic about children’s experiences. They aspire for children and encourage them to attend education, training or employment.

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This monitoring visit

The supported accommodation setting is furnished to a good standard and provides children with a homely and safe environment. The provider is proactive in maintaining the accommodation and ensures that repairs are completed quickly.

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This monitoring visit

Staff create individualised risk management and support plans for children. The plans include children’s views, wishes and feelings. This helps children to focus on their goals and steps towards independence. However, staff do not consistently sign them or record when information has been updated. This means that some staff may not be aware of children’s current vulnerabilities.

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This monitoring visit

When children are missing from home, staff follow agreed procedures to locate them, such as contacting their families and friends. When staff locate children, they check on their health and well-being and work closely with other agencies to help to reduce the risk of harm.

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This monitoring visit

Leaders and managers do not always record their rationale for accepting new referrals. This includes children with previous safeguarding concerns. As a result, it is not clear how leaders and managers assess whether a placement is suitable for a child. Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

The registered person must ensure that a notification made under this regulation—

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Requirement Due date

the event concerned; 24 January 2025 Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 4 any other individuals or organisations who or which have been notified;

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Requirement Due date

any actions taken by the registered person as a result of the matter;

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Requirement Due date

is made or confirmed in writing. (Regulation 27 3(a)(b)(c)(d)(e)(f) 4(a)(i)(ii)(iii)(b))

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Recommendations

 The registered person should ensure that they fully assess children’s suitability for their service at the point of referral. They should consider the impact that the placement will have on the existing group of young people in that setting. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 17)  The registered person should ensure that information and decision-making relating to the child is clearly recorded on their file. This should be signed and dated by the author. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 58)

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 5

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Supported accommodation provider details

Registered provider: Calmliving Healthcare Limited

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Supported accommodation provider details

Registered provider address: 1 City Approach, Albert Street, Eccles, Salford M30 0BL

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Supported accommodation provider details

Registered service manager: Vanessa Ibhadon

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Inspector

Helen Fee, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Calmliving Care Ltd 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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