New Generation Training and Consultancy Limited

Further education and skills inspection report

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Inspection of New Generation Training and Consultancy Limited

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Inspection dates: 26 to 29 November 2024

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Overall effectiveness Good

The quality of education Good Behaviour and attitudes Good Personal development Outstanding Leadership and management Good Adult learning programmes Good Overall effectiveness at previous inspection Inadequate

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Information about this provider

New Generation Training and Consultancy Limited (NGTC) is a small independent learning provider based in Wigan. It provides Skills Bootcamps in the security and events sector. At the time of inspection, there were 94 adult learners enrolled on courses. There were 43 learners on the event safety future leaders programme studying a level 3 certificate in spectator safety supervision, 21 learners on the event safety management programme studying a level 4 diploma in event safety management, and nine on the security futures trainers programme which consists of three qualifications including a level 3 award in education and training, a level 3 award in deliverers of physical intervention and a level 3 award in deliverers of conflict management training. Staff teach these programmes remotely and assess learners on site.

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Information about this provider

There were 21 learners on the covert surveillance programme, which consists of four qualifications including a level 3 award in first aid at work, a level 2 award in working as a CCTV operator, a level 3 certificate for close protection officers and a level 4 award in covert surveillance operations. Learners on these courses attend sessions at the provider’s premises. 26 to 29 November 2024

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What is it like to be a learner with this provider?

Learners are highly motivated and demonstrate a positive and professional attitude to their learning. Learners’ attendance is high and they are punctual to their sessions. Learners gain confidence as they learn new knowledge and skills for the security and events sector.

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What is it like to be a learner with this provider?

Learners benefit greatly from a range of information and guidance on topics to support them in their life such as the benefits of sleep on mental health, tips on maintaining a healthy relationship and coping with anxiety at work. Learners also benefit from information on how to manage their finances, such as ways to reduce their energy bills.

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What is it like to be a learner with this provider?

Learners receive extensive information and guidance on planning for their next steps and longer-term career goals. They receive help and support on how to write CVs, search and apply for job vacancies and prepare for interviews. Learners participate in ‘workplace safari days’, which gives them the opportunity to visit venues and learn more about working in the sector. Learners receive information on up-to-date vacancies within the industry from the employers with whom they work.

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What is it like to be a learner with this provider?

Learners develop a deep understanding of topics such as fundamental British values and equality and diversity because of their learning. Learners benefit from tutors’ skilful direction of discussions on topics such as individual liberty, democracy, protected characteristics and different religious beliefs and ethnicity. This helps learners understand the need to respect differences when dealing with clients and the general public.

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What is it like to be a learner with this provider?

Learners feel safe and know how to raise any concerns they may have. They develop an in-depth understanding of the risks associated with radicalisation and extremist behaviours by linking this to the risks they may encounter when working in the security and events sector. They discuss the importance of understanding the risks of terrorism and what can lead people to be radicalised. They learn how this relates to the security sector and how identifying suspicious behaviour can help identify those who may be preparing for terrorist activity.

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better?

Leaders and managers have developed an ambitious curriculum that meets the needs of the security and events sector. They engage effectively with stakeholders to ensure that they understand the skills needs of the sector. For example, from carrying out employer surveys, leaders have identified the need for trained level 3 spectator safety supervisors as well as equipping people with skills such as covert surveillance operations and CCTV operator skills. This better prepares learners with the skills required for employment within the sector.

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better?

Leaders and staff plan the curriculum carefully to enable learners to build their learning quickly and to be able to gain skills in more complex topics such as conflict 26 to 29 November 2024

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management. L eaders have included additional training and qualifications to meet the specific skills that employers require. For example, they have included safeguarding in security events and conflict management training for learners studying the level 4 event safety management qualification.

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Leaders and staff have high expectations for what learners can achieve and for their progression within the security and events sector. Most learners achieve their qualifications and progress into employment within the sector. Learners who have special educational needs and/or disabilities (SEND) are well supported by their tutors, who put in place individual agreements to help learners, such as taking time out of sessions when required.

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Tutors effectively establish learners’ starting points at the beginning of their course. They use a security-related skills scan to gauge learners’ experience and prior knowledge. Tutors use this well to plan learning and to enable learners to share their own experiences during group discussions, such as sharing experiences working at festivals, in stadia and entertainment events and discussing audience characteristics when working in different venues.

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Tutors use a wide range of teaching activities effectively to engage and support learners to remember more. Staff set demanding and challenging assignment work for learners. They provide learners with opportunities to consolidate and demonstrate their new knowledge and skills. Learners on the level 4 event safety management qualification are provided with relevant real-life case studies such as disaster events to help illustrate the importance of safety and security when working in the sector. Learners on the covert surveillance programme are provided with role play where they learn how to deal with aggressive people, de-escalate their behaviour and remove them from premises.

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In addition to their planned sessions, learners use a broad range of high-quality resources that further increase and update their knowledge in the security and events sector. For example, they study modules on drink-spiking awareness, pyrotechnic safety for events and safeguarding in the events sector.

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Leaders have in place appropriate quality assurance processes to identify strengths and areas for improvement in the quality of education that learners receive. They have, for example, rightly identified that the quality of feedback on learners’ written work needs to be improved.

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Governance is effective. Members of the governance board have experience and expertise working in the education sector and the security and events sector. They use this expertise to provide effective support and challenge to the senior leadership team to improve the quality of education. This includes improving the initial advice and guidance to learners and amending safeguarding policies.

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Tutors receive frequent training and updating on their subject. However, leaders do not provide tutors with frequent or effective training to improve their teaching skills. 26 to 29 November 2024

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In a few teaching sessions, tutors do not use questioning effectively to check learners’ understanding or identify gaps in their knowledge.

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Feedback provided by tutors on learners’ work is inconsistent. In a few instances, feedback does not inform learners how they can improve their work further.

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Leaders do not have sufficient oversight of learners’ progress. They do not identify when learners are falling behind so they can put interventions in place to help them catch up quickly. As a result, a few learners are making slower than expected progress.

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Safeguarding

The arrangements for safeguarding are effective.

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What does the provider need to do to improve?

 Support tutors to improve their teaching skills to check learners’ understanding and knowledge.  Provide all learners with developmental feedback to further improve the written work they produce.  Track, monitor and intervene when learners fall behind to help them catch up quickly. 26 to 29 November 2024

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Provider details

Address Dorbcrest House 20 Lowe Mill Lane Hindley Wigan Lancashire WN2 3AF

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Provider details

Principal, CEO or equivalent Mike Needham

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Provider details

Provider type Independent learning provider

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Provider details

Date of previous inspection 2 to 4 February 2022

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Provider details

Main subcontractors n/a 26 to 29 November 2024

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Information about this inspection

The inspection team was assisted by the quality manager, as nominee. Inspectors took account of the provider’s most recent self-assessment report and development plans, and the previous inspection report. The inspection was carried out using the further education and skills inspection handbook and took into account all relevant provision at the provider. Inspectors collected a wide range of evidence to inform judgements including visiting learning sessions, scrutinising learners’ work, seeking the views of learners, staff and other stakeholders, and examining the provider’s documentation and records.

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Inspection team

Elaine Price, lead inspector Ofsted Inspector Scott Cubitt Ofsted Inspector Bob Busby Ofsted Inspector 26 to 29 November 2024

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regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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