Children's home run by Total Care Matters Limited in Nottingham

Assurance inspection report for children’s home: SC449954 1 SC449954

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Registered provider: Total Care Matters Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company and provides care for up to four children who experience social and/or emotional difficulties.

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Information about this children’s home

Two children were living at the home at the time of the inspection.

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Information about this children’s home

The manager has applied to register with Ofsted.

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Inspection date: 3 December 2024

Judgement at last inspection: requires improvement to be good

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Inspection date: 3 December 2024

Enforcement action since last inspection: none

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Information about this inspection

At this inspection, the inspector evaluated:

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Information about this inspection

 the care of children  the safety of children  the effectiveness of leaders and managers. The inspector looked closely at the experiences and progress of children, using the social care common inspection framework. This assurance inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Assurance inspection report for children’s home: SC449954 2

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Findings from the inspection

We did not identify any serious or widespread concerns in relation to the care or protection of children at this assurance inspection.

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Findings from the inspection

Children have made good progress in their development since moving into the home. Staff support the children to develop positive, trusting relationships with them. This has encouraged children to engage in meaningful discussions relating to their identified needs and risks. Staff encourage the children to share their views and reflect on their feelings.

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Findings from the inspection

Staff meet children’s health needs by encouraging and supporting them to attend health appointments. The manager has advocated for one child to access specialist mental health and bereavement services. The child has consistently attended appointments and has reflected with staff on the positive effect this has had on them.

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Findings from the inspection

Children are accessing education, but not consistently. Staff are proactive in encouraging the children’s engagement in their education and promote learning and social activities at school and home. Staff support the children to have a routine to their day when they do not attend school, including getting involved in activities in the community and at home. The manager has developed positive working relationships with education providers. This supports a multi-agency approach to promoting children’s educational needs.

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Findings from the inspection

Staff support the children to see their families and other people who are important to them. The manager and staff work with the children’s social workers to ensure that children are safe when visiting their families. For one child, staff have worked hard to develop a positive working relationship with the child’s family to encourage open communication between them and the staff. This has supported the child’s safety.

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Findings from the inspection

Risk management plans are clear and relevant and reflect children’s individual risk factors. Staff update plans to reflect changes in the children’s needs and behaviours. Staff have a good understanding of children’s risks and understand how to follow safety plans when responding to incidents.

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Findings from the inspection

The manager and staff ensure that incident reports are detailed and include all relevant information. The manager is proactive in sharing any safeguarding information with partner agencies to improve children’s safety.

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Findings from the inspection

When children go missing from the home, staff follow children’s individual safety plans and missing protocols well. Staff have developed positive working relationships with one child’s family, which helps them to respond to missing-from-home incidents effectively. Assurance inspection report for children’s home: SC449954 3 The manager has followed due process in managing allegations and works in partnership with safeguarding professionals, including the local authority designated officer and children’s social workers.

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Findings from the inspection

The manager has good oversight of the day-to-day care of the children. The manager records their review and reflection of incidents, assessments and plans. The manager has developed monitoring systems to embed reflective oversight and track children’s progress. These processes are in their infancy and the manager is in the process of developing them.

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Findings from the inspection

Staff say they feel supported by managers and their colleagues and that the change of manager went smoothly for the staff team. Managers provide staff with regular, good-quality supervision. Staff have completed additional training in relation to one child’s specific needs, which supports their understanding of the child’s needs and development.

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Findings from the inspection

All requirements and recommendations have been met.

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Inspection date Inspection type Inspection judgement

05/06/2024 Full Requires improvement to be good 05/03/2024 Full Requires improvement to be good 07/03/2023 Full Good 16/11/2021 Full Good Assurance inspection report for children’s home: SC449954 4

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Children’s home details

Registered provider: Total Care Matters Limited

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Children’s home details

Registered provider address: 11 Chantrey Road, West Bridgford, Nottingham NG2 7NR

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Inspector

Chloe Harvey, Social Care Inspector Assurance inspection report for children’s home: SC449954 5 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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